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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Order process is user friendly with great customer service. I have been a customer of B & H since 1989 and have always received quality service whether inquiring about a product or having to return or exchange a purchase. Much kudos to B & H.
It is so easy to order from B&H even though we are in Canada. Free shipping for purchases over $100 is one of the main features for shopping at B&H.
Such a seamless process to locate, review and purchase anything media related. Congrats B&H on constantly improving the experience.
I like B and H for all my Photo and Video EQ for my business. It is a great company that gives a good price.
Ordering has always been easy, and shipping excellent. Things are harder now, due to the pandemic, but they are trying.
Great prices and selections. I have been a customer for about 15 years. I have purchased cameras and photography equipment and lots of paper & ink!
B&H is my new tech connection that offers top end merchandise at great value cost.
The pay boo card is a super bonus of savings.
I have been a happy customer for many years now and the online experience still very great and improving over the years.
Great selection, competitive prices, prompt fulfillment, not to mention a great web site that makes it easy to find stuff I'm interested in. Love these guys!
Living in Colorado, I am exclusively an online customer. I have purchased thousands of dollars worth of CAD workstations and other computers, audio gear, etc from B&H over the last few years. They always ship quickly and I receive exactly what I am expecting.
I've used B&H for several years and have never, never had a problem in dealing with them. The few times I have had to call was just to clarify some information. I have never been disappointed in delivery of an item nor in the products I ordered. I would recommend them to anyone at any time. Thanks B&H.
Great sale prices
Quality impact products - much thanks to steve schwartz
easy to use ordering
A real pleasure to do business with bh
Bob from boston
B&H made it easy for me to use my rewards amount. In and out of the site in less than 10 minutes!
Love this store! They have everything I need for photography and more. I would love to go again to their New York store. I've only been once.
Great Price and Easy to shop and No Tax with B&H Credit Card. I love shopping at B&H. They have wonderful customer service.
I have been buying from B&H for 21 years and they have ALWAYS been there to help. I'm 100% happy and will always look to B&H 1st!
B&H always does the right thing & has the right price! I have been doing business with B&H for 20+ years!
I was looking for 3D printing filament. With a simple and quick search, B&H had just what I needed at a great price.
Had what I have been looking for and last time shipping was fast and free. Been around a long time and can trust them. My company orders from them as well.
Always shipped promptly and arrives as promised. Good selection and and easy ordering.
Backordered goods easily canceled with no hassle.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members