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B&H Photo VideoReviews 3,791

3.6

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
344
value
355
shipping
348
returns
217
quality
333
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Website is easy to navigate, plenty of stock and wonderful expedited shipping!
I love the wish list, keeps me focused on what I want.

Date of experience: December 14, 2020
Washington
1 review
0 helpful votes
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The BEST!
December 15, 2020

Fantastic website and overall service. Great product selection and descriptions along with fast processing and shipping. What more could I ask for?

Date of experience: December 14, 2020
Maine
1 review
0 helpful votes
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Always Excellent!
December 15, 2020

B&H always makes purchase EZ!. Excellent selection. Excellent review to assist in the comparison of models.

Date of experience: December 14, 2020
Delaware
1 review
0 helpful votes
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I still look around the web a bit for equipment and supplies, but always wind up back at B & H. 20+ years of buying, they're still the best quality at the best price.

Date of experience: December 14, 2020
California
1 review
0 helpful votes
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I ordered a computer dock for my daughter's Christmas present. She provided the link, so it was easy to get what she requested. The rest of the process was just as easy. Since I had made purchases from B&H before, all my information was available in my account.

Date of experience: December 13, 2020
Wisconsin
1 review
0 helpful votes
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Good price and in stock
December 13, 2020

Best price for this paper and in stock. I shopped this at another large NY photo site, and this was the best deal.

Date of experience: December 13, 2020
Canada
1 review
0 helpful votes
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Plenty of great products!
December 11, 2020

Great products at very good prices.
I like to check out the daily bargains. I keep finding amazing deals.

Thanks again.

Date of experience: December 10, 2020
California
1 review
0 helpful votes
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B&H always the best
December 11, 2020

I've never had any problems with B&H over the many years of using them as my main source of all things Photo and Audio

Date of experience: December 10, 2020
Florida
1 review
0 helpful votes
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Products and service
December 10, 2020

Always happy when I order product from your store. Service is excellent and shipping has never been a problem, even when shipped to me on vacation out of state. Thank you for your store and your staff.
Be safe...

Date of experience: December 10, 2020
Washington
1 review
0 helpful votes
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Awesome service!
December 10, 2020

Best service and hands down the most reliable, honest and efficient electronics retail site on the internet.

Date of experience: December 9, 2020
Nevada
1 review
0 helpful votes
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Always ready to help..
December 10, 2020

Myself and my former wife have used B&H for most of our photography equipment. Other than buying direct from the manufacturer, we have used B&H. When an expensive purchase is made, it is relaxing to know that you have first class support backing it up.

Date of experience: December 9, 2020
Massachusetts
1 review
0 helpful votes
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IMAC 27in
December 10, 2020

Easy and accurate on line credit approval and ordering! I have been a custoomer for 15 tears and your quality and service right up to delivery is unmatcvhed

Date of experience: December 9, 2020
New Jersey
1 review
14 helpful votes
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B&H Never lets me down!
December 9, 2020

B&H always has the best price, and customer service is awesome. As an event photographer since 2012, there have been countless times that B&H had the best product & fastest shipping for my needs. Today, I bought a brand new Laptop for a price that all other sites were only offering "refurbished" for the same price range. B&H is AMAZING in every way. THANK YOU!

Date of experience: December 9, 2020
Paraguay
1 review
0 helpful votes
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Fast shipping and no taxes. Simple check out. Haven't had issues so far. I'll keep purchasing from them.

Date of experience: December 8, 2020
California
1 review
0 helpful votes
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Just bought this Oben AC-1441 4-Section Aluminum Tripod with BA-111 Ball Head, on an EDU "Flash Deal", for $72.96, normally $139.95, for a savings of 48%! FREE Shipping. Just applied and got the Payboo card, so the TAX was instantly refunded! What a Deal!

Always appreciate B&H "Flash Deals", and frequently find something good, at a great price!

Even though I live in CA, and B&H is on the East Coast, they are often my camera and electronics go to store. I just ordered on a Monday, 5 PM Pacific, 8 PM Eastern time, and the item that is shipping for FREE should be to me, across the country by Friday.

Thanks B&H, and REALLY APPRECIATE, now having the Payboo card to get the TAX charge INSTANTLY reversed. What a fantastic service!

Date of experience: December 7, 2020
New Jersey
2 reviews
14 helpful votes
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Genaray LED HEX Lighting
December 8, 2020

My experience with B&H online purchasing process, to include the opportunity to chat with representatives to provide additional information, are surely appreciated. The process is easy. If you have the PAYBOO card, it's additionally awesome to use and it streamline the process even further. Thus far, never experienced anything negative, and I have purchased items for the past 4 years.

Date of experience: December 7, 2020
Pennsylvania
2 reviews
0 helpful votes
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100% positive!
December 8, 2020

This is an excellent company with a very user friendly website! The products are of the highest quality and at fair prices. I have been using B & H for over 20 years and have never been disappointed.

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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REALLYFORREAL
December 8, 2020

I've been dealing with B&H Photo Video since "Pre-Digital Video Daze." They have consistently had the lowest prices and the highest service. The greatest thing, even though I had been in the business for over 45 years, I still have questions about the technology, like all true professionals do, and they always have the answers... or will certainly get me in contact with someone who does. Why? Because informed customers, are satisfied customers. I really look forward to the day when this pandemic is over, so we can all get back to attending the NAB Convention and the personal service meet and see meetings in their booth. Yah, I'm happy with my relationship with B&H.

Date of experience: December 6, 2020
Massachusetts
1 review
0 helpful votes
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Always the best!
December 6, 2020

B&H has outstanding customer service, good prices, and fast service. I've used the company for business and personal purposes for years and I've never been disappointed.

Date of experience: December 6, 2020
District of Columbia
1 review
0 helpful votes
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I once was a competitor of B&H's, they're still here but the company I used to work for is long gone. I have to give them credit for being very good at what they do. So now I'm a customer and never cease to be amazed at how quickly they get the things I need to my front door.

Date of experience: December 6, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States