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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Website is easy to navigate, plenty of stock and wonderful expedited shipping!
I love the wish list, keeps me focused on what I want.
Fantastic website and overall service. Great product selection and descriptions along with fast processing and shipping. What more could I ask for?
B&H always makes purchase EZ!. Excellent selection. Excellent review to assist in the comparison of models.
I still look around the web a bit for equipment and supplies, but always wind up back at B & H. 20+ years of buying, they're still the best quality at the best price.
I ordered a computer dock for my daughter's Christmas present. She provided the link, so it was easy to get what she requested. The rest of the process was just as easy. Since I had made purchases from B&H before, all my information was available in my account.
Best price for this paper and in stock. I shopped this at another large NY photo site, and this was the best deal.
Great products at very good prices.
I like to check out the daily bargains. I keep finding amazing deals.
Thanks again.
I've never had any problems with B&H over the many years of using them as my main source of all things Photo and Audio
Always happy when I order product from your store. Service is excellent and shipping has never been a problem, even when shipped to me on vacation out of state. Thank you for your store and your staff.
Be safe...
Best service and hands down the most reliable, honest and efficient electronics retail site on the internet.
Myself and my former wife have used B&H for most of our photography equipment. Other than buying direct from the manufacturer, we have used B&H. When an expensive purchase is made, it is relaxing to know that you have first class support backing it up.
Easy and accurate on line credit approval and ordering! I have been a custoomer for 15 tears and your quality and service right up to delivery is unmatcvhed
B&H always has the best price, and customer service is awesome. As an event photographer since 2012, there have been countless times that B&H had the best product & fastest shipping for my needs. Today, I bought a brand new Laptop for a price that all other sites were only offering "refurbished" for the same price range. B&H is AMAZING in every way. THANK YOU!
Fast shipping and no taxes. Simple check out. Haven't had issues so far. I'll keep purchasing from them.
Just bought this Oben AC-1441 4-Section Aluminum Tripod with BA-111 Ball Head, on an EDU "Flash Deal", for $72.96, normally $139.95, for a savings of 48%! FREE Shipping. Just applied and got the Payboo card, so the TAX was instantly refunded! What a Deal!
Always appreciate B&H "Flash Deals", and frequently find something good, at a great price!
Even though I live in CA, and B&H is on the East Coast, they are often my camera and electronics go to store. I just ordered on a Monday, 5 PM Pacific, 8 PM Eastern time, and the item that is shipping for FREE should be to me, across the country by Friday.
Thanks B&H, and REALLY APPRECIATE, now having the Payboo card to get the TAX charge INSTANTLY reversed. What a fantastic service!
My experience with B&H online purchasing process, to include the opportunity to chat with representatives to provide additional information, are surely appreciated. The process is easy. If you have the PAYBOO card, it's additionally awesome to use and it streamline the process even further. Thus far, never experienced anything negative, and I have purchased items for the past 4 years.
This is an excellent company with a very user friendly website! The products are of the highest quality and at fair prices. I have been using B & H for over 20 years and have never been disappointed.
I've been dealing with B&H Photo Video since "Pre-Digital Video Daze." They have consistently had the lowest prices and the highest service. The greatest thing, even though I had been in the business for over 45 years, I still have questions about the technology, like all true professionals do, and they always have the answers... or will certainly get me in contact with someone who does. Why? Because informed customers, are satisfied customers. I really look forward to the day when this pandemic is over, so we can all get back to attending the NAB Convention and the personal service meet and see meetings in their booth. Yah, I'm happy with my relationship with B&H.
B&H has outstanding customer service, good prices, and fast service. I've used the company for business and personal purposes for years and I've never been disappointed.
I once was a competitor of B&H's, they're still here but the company I used to work for is long gone. I have to give them credit for being very good at what they do. So now I'm a customer and never cease to be amazed at how quickly they get the things I need to my front door.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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