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B&H Photo VideoReviews 3,791

3.6

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
344
value
355
shipping
348
returns
217
quality
333
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Arizona
1 review
1 helpful vote
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My husband and I each ordered both items on his want list on the same day, Dec 6, even though he knows you don't order anything for yourself in December. Anyway, both orders arrived the same day. I immediately contacted B&H, explaining the situation and providing both order numbers and asking for an exception to the non-returnable software policy. Denied. I am very disappointed that there was no flexibility.

Date of experience: December 6, 2020
North Carolina
3 reviews
1 helpful vote
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The best of the best
December 6, 2020

B&H is a superb photo-video equipment supplier. They offer everything you could imagine, the prices are fair and they offer spectacular deals online.

Date of experience: December 6, 2020
Washington
1 review
0 helpful votes
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I have always had good experiences with B&H Photo and I have been doing business with them for years and have spent many a thousand dollars with them.

Date of experience: December 6, 2020
Pennsylvania
1 review
0 helpful votes
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I've been purchasing products from BHPhoto for longer than I can remember. I've always been pleased with the service, especially how much product info is on the website.

Date of experience: December 4, 2020
Georgia
1 review
0 helpful votes
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I purchased my first Nikon camera from the bricks and mortar B&H on Warren Street in 1976, and have been a loyal customer ever since. Whether SLRs and equipment, high-end video, audio, or other items from their vast inventory, I first turn to B&H.

Date of experience: December 4, 2020
Indiana
1 review
0 helpful votes
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Dependable Company
December 5, 2020

We have dealt with B&H for 40 years... There's a reason for that. They are proven to be dependable, knowledgeable, reliable and accessible

Love you guys!
Art and Doris Smith

Date of experience: December 4, 2020
California
1 review
0 helpful votes
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B&H is always the first place we go to for all electronics. The customer service is great and the prices are always the best around. I have always received items on time and I have been happy with all my purchases.

Date of experience: December 3, 2020
Ohio
1 review
0 helpful votes
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Always 5 star
December 4, 2020

As usual I always have a 5 star experience with B & H, No hassles, fair pricing, usually free shipping.

Date of experience: December 3, 2020
Maryland
1 review
0 helpful votes
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Bad Customer Service
December 2, 2020

They carry so many products that are specific to our industry but I have found they are not willing to bend on taking good care of the customer.

Date of experience: December 2, 2020
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. What you report is contrary to our entire retail philosophy. You have an unresolved issue we'd like to address. Please contact me with details via henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Texas
1 review
0 helpful votes
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AS ADVERTISED
December 2, 2020

VERY SMOOTH OPERATION. Have used B&H for some time now and have had smooth sailing all the way very time.

Date of experience: December 2, 2020
Arizona
1 review
0 helpful votes
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Best photo store
December 2, 2020

I've purchased photo & audio equipment here for over 6 years, always been happy with my purchases, I see myself buying from b&h for years to come.

Date of experience: December 2, 2020
Barbados
1 review
0 helpful votes
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Review
December 2, 2020

I have been purchasing from BH for years and have only received a rewards card once which has expired and cannot be renewed, can there be a card which doesn't expire?

Date of experience: December 1, 2020
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your interst in B&H Photo and for this inquiry. Our Reward points program is described at https://www.bhphotovideo.com/find/HelpCenter/Payments.jsp#bhRewardsProgram. There we say, "Rewards Points expire 6 months after their issue dates. Rewards Points cannot be applied retroactively. Not all items earn points."

Customers can purchase gift cards at https://www.bhphotovideo.com/find/eGiftCard.jsp which do not expire. -- Henry Posner / B&H Photo-Video

Texas
1 review
0 helpful votes
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Have used B&H as my primary source of cameras and photographic equipment for many years; they always deliver; prices are always competitive; no issues ever. They are great.

Date of experience: December 1, 2020
Illinois
1 review
0 helpful votes
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Fast and easy
December 1, 2020

Good prices, wish it would come sooner instead of 8 days; my only other choice was to pay for 1 day delivery at $82, how about 3 day delivery for $20 or something like that

Date of experience: December 1, 2020
Georgia
1 review
0 helpful votes
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Consumer oriented, competitive or best at prices, helpful and everything
That a first class retailer should be, Cannot beat B&H

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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Adult Toy Store
December 1, 2020

Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.

Date of experience: December 1, 2020
Colombia
1 review
0 helpful votes
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Shopping through the B&H website makes it tremendously easy to buy high quality products, compliments

Date of experience: December 1, 2020
Canada
1 review
0 helpful votes
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Great site, depth of and info on product, past service and given my Canadian residence at the moment the ability to prepay dutiies and Taxesis a great perk!

TY

Date of experience: November 30, 2020
Washington
1 review
0 helpful votes
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B&H is always so easy to navigate, find details, compare, and get the specs. The selection and pricing is great and always competitive, and best of all they are trustworthy and always very helpful on the phone. Great place to do business.

Date of experience: November 30, 2020
California
1 review
0 helpful votes
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I always use B&H's PayBoo card and taxes are rebated instantly. Love their service! They are responsive and prices are very competitive.

Date of experience: November 30, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States