B&H Photo Video Questions & Answers

Here’s what consumers have asked with answers from B&H Photo Video staff and previous consumers.

15 questions answered

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Question:

I have never heard of this site before. they have an ipad air at a really good price. are they reputable enough to buy the ipad air from? I have never heard of this site before. they have an ipad air at a really good price. are they reputable enough to buy the ipad air from?

Answer:

ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.

By Henry P., over a year old

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Question:

I purchased a camera body in the last week of december, 2012. as part of the deal, i thought i was to receive a gift card of about $40. i never did, and when i called customer service, the man told me there was never such an offer. he said i did qualify for a 5% gift card, even though i had never heard of such a deal at the time of the purchase. i had planned to buy a back-up battery for my sony camera, so i know my memory is not at fault. can some one help me? I purchased a camera body in the last week of december, 2012. as part of the deal, i thought i was to receive a gift card of about $40. i never did, and when i called customer service, the man told me there was never such an offer. he said i did qualify for a 5% gift card, even though i had never heard of such a deal at the time of the purchase. i had planned to buy a back-up battery for my sony camera, so i know my memory is not at fault. can some one help me?

Answer:

Robert: Email me - henryp[at]bhphoto.com - and include the original B&H order number if possible. Eddy: We have a 40+ year sterling reputation. We're owned by a New Yorker, not someone in any other country. We offer free shipping on thousands of items. Arvin: We have a 30-day no-questions-asked return policy on almost everything we sell. -- Henry Posner / B&H Photo-Video

By Henry P., over a year old

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Question:

Hey, i am thinking about buying a d3300 nikon dslr camera from the b&h but i've never ordered from this site before and i'm not sure if these products are new or used or what i should know about it before i go ahead and buy something! Hey, i am thinking about buying a d3300 nikon dslr camera from the b&h but i've never ordered from this site before and i'm not sure if these products are new or used or what i should know about it before i go ahead and buy something!

Answer:

Used items are listed in a separate section of our site. All of these - bhpho.to/1TQamPr - are brand new.

By Henry P., over a year old

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Question:

I have never heard of you guys. where are you located?

Answer:

Online we're at www.bandh.com. Our store is 420 9th Ave in Manhattan.

By Henry P., over a year old

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Question:

Do you stock feiyu gimbal stabilizers Do you stock feiyu gimbal stabilizers

Answer:

We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video

By Henry P., over a year old

Question:

What if i purchase a item and i'm not happy with it. can i return it? What if i purchase a item and i'm not happy with it. can i return it?

Answer:

In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.

By Henry P., over a year old

Question:

Do you ship to far africa Do you ship to far africa

Answer:

We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video

By Henry P., over a year old

Question:

Do you carry nikon coolpix p100 lithium en-el5 3.7v 1100mah 4.1wh Do you carry nikon coolpix p100 lithium en-el5 3.7v 1100mah 4.1wh

Answer:

The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D

By Henry P., over a year old

Question:

Hi , do you deliver to india this product (nvidia 3d vision 2 wireless glasses kit) Hi , do you deliver to india this product (nvidia 3d vision 2 wireless glasses kit)

Answer:

https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video

By Henry P., over a year old

Question:

Do you repair or can you recommend someone honest to repair a sony cyber-shot dsc-w370 camera. Do you repair or can you recommend someone honest to repair a sony cyber-shot dsc-w370 camera.

Answer:

B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp

By Henry P., over a year old

123

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

B&H Photo Video Questions & Answers

I have never heard of this site before. they have an ipad air at a really good price. are they reputable enough to buy the ipad air from? I have never heard of this site before. they have an ipad air at a really good price. are they reputable enough to buy the ipad air from?

I have never heard of you guys. where are you located? I have never heard of you guys. where are you located?

Do you stock feiyu gimbal stabilizers Do you stock feiyu gimbal stabilizers

What if i purchase a item and i'm not happy with it. can i return it? What if i purchase a item and i'm not happy with it. can i return it?

Do you ship to far africa Do you ship to far africa

Do you carry nikon coolpix p100 lithium en-el5 3.7v 1100mah 4.1wh Do you carry nikon coolpix p100 lithium en-el5 3.7v 1100mah 4.1wh

Hi , do you deliver to india this product (nvidia 3d vision 2 wireless glasses kit) Hi , do you deliver to india this product (nvidia 3d vision 2 wireless glasses kit)

Do you repair or can you recommend someone honest to repair a sony cyber-shot dsc-w370 camera. Do you repair or can you recommend someone honest to repair a sony cyber-shot dsc-w370 camera.

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I have never heard of you guys. where are you located?