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Update: I see B&H replied that they tired to contact me. Unfortunately the attempt got lost in the ethers and didn't make it to me.
Overall the company has a great reputation. Sometimes a transaction goes sideways, it happens.
FYI: Their quotes are only good for 24 hours. I was not advised of that. Today I went to purchase the camera and it has been sold. I had several phone calls with them between 1st contact and today. I scoured my emails, at no time was I advised the quote was a 24 hour window. BE AWARE: There is a Forbes webpage that shows some discounts, but B&H said the webpage was not an authentic webpage of theirs. If you have a problem be prepared to get transferred around and sometimes to dead end extensions. Some of the staff were very nice. Some just don't care. End result? No camera.
Tip for consumers:
Get things in writing.
Products used:
none. The camera I thought was on hold for me was sold to someone else.
Mc D.'s review of B&H Photo Video earned a Very Helpful vote
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Thank you for your interest in B&H Photo and for this feedback. We regret your dissatisfaction. When this comment was first published we reached out and asked for additional information about your experience. I am sorry we never received a response from you. It would have made it easier to understand your situation and to determine if there are steps we need to take to improve. -- Henry Posner / B&H Photo-Video