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I have used B&H Photo over the years with generally good luck, but sadly the service levels just arent what they used to be. Ive ordered items that go on backorder with no shipment, no updates. Emails to request status that are ignored. Phones that arent answered for some holiday or closure. They direct you to chat, but despite being "#1" in line 30 40 minutes without help. For this, I can use Amazon, same or lower price, and no customer service, which is all B&H Photo had going for it.
Timothy T.'s review of B&H Photo Video earned 11 Very Helpful votes
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Thank you for your orders and this feedback. We regret your dissatisfaction. In the months since the COVID-19 pandemic B&H, like many retailers, has struggled with staff issues, inconsistent product availability from our vendors, and uncertain ETA data, from our suppliers. Our commitment to superlative service and customer satisfaction is unwavering as is our appreciation for our customers' patience. In particular, we don't reply to email or answer phones from Friday evening through sunset Saturday out of respect for the Sabbath when all commerce is prohibited. -- Henry Posner / B&H Photo-Video