Mike C.

Do NOT buy anything from B&H unless you are 100% certain that the item you've selected won't need to be returned or exchanged. I purchased a battery pack for my daughter's camera for Christmas but selected the wrong item. I returned it via FedEx and despite the fact that FedEx shows delivery of the item and B&H acknowledged receipt of the package, I am still waiting for a refund. B&H somehow lost the item in their shipping department (might have happened during the two weeks between receipt and when I finally asked for a status?) and has chosen to make that my problem. They signed for a package weighing 2.3 lbs but now maintain the box was received empty. They are now suggesting I check with FedEx... for what, I'm not sure. Maybe someone at FedEx stole it and delivered an empty package? Come on. B&H lost my return and have chosen to make it my problem instead of providing a simple resolution.

The B&H model for customer service appears to be to route each of my questions to a new individual, each of whom places the blame back on me by rewording the same accusatory update. They also love to tout the fact that they videotape everything in the returns department, but have denied my repeated requests to share this video evidence with me.

NEVER AGAIN. Buyer beware.