BeyondMenu

Never again. I work from home & on the phone frequently. I put a note in my account not to knock or ring doorbell because my dogs go nuts, to just leave the bag at the door & I'll get when I can. He repeatedly knocked & dogs went nuts while I'm on the phone. I finally broke away & went to door. He was leaving with my order! #1 he didn't speak English & #2 the restaurant does not see any note you put in your account. Nope. Never again!

My family wanted Chinese food delivered since weather conditions were not favorable for us to go out. It seemed BeyondMenu was the company to go through if I wanted to order and pay online. I had no issues with the order process and the food was delivered within a reasonable time due to the snow and ice outside. The following day first thing in the morning, I get called by my bank to verify transactions that took place on my credit card. There were charges for gas and purchases made at a depot store in total amount of $300 dollars. It's not a coincidence when the card had not been used for a while and it was finally used through BeyondMenu to order food that someone's fraudulently duplicated my card's information to make purchases. Fortunately, my bank was able to put a hold on the card immediately and was eventually able to put back the money in my account. DO NOT use BeyondMenu and just contact the restaurant directly!

I searched for my favorite restaurant on google and mistakenly clicked on the "got to website" link in the Google info panel on the right, thinking it would go to the restaurants website. It didn't. It went to beyondmenu's fake site for the restaurant. The menu and contact info all looked legit but some of the interface didn't work as I remembered the last time I ordered from the restaurant. The prices also seemed very high. I proceeded to checkout anyway (stupid me). The site required me to create an account... so I figured the restaurant had decided to go with a new online vendor. However the site said there was a problem verifying my credit card. I double checked and all info was correct. So I called the restaurant and placed my order over the phone. The bill was more than 25% cheaper. I then informed the restaurant owner of this apparent scam. They said they were not aware of beyond menu and were attempting to fix the links. This is very frustrating. Don't use Beyond Menu... It is a SCAM.

Beyondmenu.com wanted to provide online ordering for our restaurant. We agreed since they were providing a decent rate compared to similar services. However a week or two later when googled our restaurant we found our google business listing had been taken over by them. The google listing link to website did not point to our website any longer, but a very cheaply done website with very tacky styling which had online ordering links to their site. The google business listing links other delivery services such as doordash were all removed with the link to their website being the sole one left. They probably wanted to maximize their potential review, however this was not the way to go about it. Luckily we managed to restore our google business listing with our own information.

I was charged twice for an order placed on 3/18 initially my order came to $26.04. Then it was adjusted to $19.67 because my order was half incorrect. In my bank I have a pending withdrawal of $26.04 tying up my money, while you have also successfully took the $19.67. Ann, who corrected this order told me that the pending payment would be put back in 24 hours. It has been more then that and a different representation today Joy told me it would take 3-5 business days. I am livid that your tying up money that you have no right to. You got your payment, release my other funds. I'm not using your service again. This is a bad business practice. I'll call the restaurants over the phone then go threw this bull ever again.

Receiving 6-7 calls per day, even asking them repeatedly to be removed from their list. My phone number has not belonged to a restaurant for at least 7 YEARS. Now they are leaving voicemails, laughing and speaking in a foreign language. They must be bored and feel like harassing people who would never be a customer is entertaining.

So, on the plus side its easy to use. However, when the restaurant never gets your order, or gets your order 3-4 HOURS after you sent it, the nightmare begins. They're a pain in the butt to get your money back from, a pain to contact (3rd party call centers i think, the people on the phone know nothing about the application or the website). Overall the entire process takes something that should be completely mindless (we've been able to order food online for 20+ years now?) and makes it nothing but a hassle, avoid at all costs.

This company will track down working restaurant, create a fake website with a similar domain name and send all the real restaurant's clients to their website. They use different techniques such as editing websites urls on google listing.
Do not order with them, if they steal your money and you call the REAL restaurant they will not reimburse you since they are not at fault. If anybody has heard of a mass complaint against this company i am willing to join, please let me know.

This company is a joke! Awful customer service. Ordered dinner from one of their restaurants was told food would arrive in 30 minutes food arrived 1.5 hours later. I called to cancel the charge on my cc and twenty minutes later food was delivered. Told the delivery person what happened they didn't care and I called beyond menu and cancelled the order and when I called again the voicemail said the google subscriber I was calling didn't exist. Basically I paid 80 dollars for cold disgusting food that was 1 hour late and this company doesn't care! DO NOT USE THIS APP! Awful experience

This company creates fictitious restaurant webpages for legitimate businesses and hacks their Google listing to point to their page. They ring up charges on your credit card and do not deliver your order. Local law enforcement and the FBI are aware of their operation but do nothing to stop them. You have been warned.