BeyondMenuReviews 264

This company will track down working restaurant, create a fake website with a similar domain name and send all the real restaurant's clients to their website. They use different techniques such as editing websites urls on google listing.
Do not order with them, if they steal your money and you call the REAL restaurant they will not reimburse you since they are not at fault. If anybody has heard of a mass complaint against this company i am willing to join, please let me know.

My restaurant was doing business with BeyondMenu one credit card charge was dispute
So they want to put that charge to my restaurant
(need the signature of the customer and fax it back to us) that what BeyonMenu told us AND that is what we do follow their instruction
Since we do have the credit card info. We have no control of it
NOW BeyondMenu want to hold my money AND close my account
SOMEONE DO THE CRIME
AND IS ON ME?
THAT IS HOW THEY DO BUSINESS AWSOME

Hungry traveling nurse here. Ordered like I have with Uber eats. Got my expected delivery time, everything was smooth, paid with Google pay. Close to delivery time i luckily looked at my email to see the order was cancelled. Called customer service to find out that (without telling you when you sign up) that they will call you from an Illinois phone number to verify your account. If you don't pick up, they cancel your order. So without any heads up I lost my place in the food ordering chain and had to call the restaurant directly.

So if you are a traveler like me. Avoid this service unless you are the type to pick up any random phone call!

True story: placed an order. Beyond Menu called restaurant and cancelled the order for no reason. Called customer support, very incompetent employee answers phone and says no reason you have to call the restaurant. We call the restaurant and she explains someone from beyond menu called her to cancel our order but no reason. We say yes we still want our food. Get food, awesome, even though we had to pick it up. Beyond Menu calls and screams at the women that they cancelled and if she wants to get paid to call us, uh duh we want to pay for the food. We paid now twice once through Beyond Menu and once to the resturant. Beyond Menu will hear from me personally in 48 hours if I do not see a refund from them. STAY AWAY! Go with GrubHub established and customer service cares! Eww worst new try I have picked in a while and kicking myself for it.

They called Google and requested a verification code for my business, then they called me and asked for the code that was mailed to my business address by Google and when I asked them why they want the code they said that we can promote your business on google and get more orders, I gave them the code and they went to my google business listing and changed the ownership email to address to: *******@gmail.com which is the name of their company Kydia Inc. I already sent them 2 emails asking for the listing and they totally ignored my request. Tom Chen is the owner and him and his family have an illegal fraudulent practice just to make money. I will make sure that no one does business with these people. They worship only money..

BE AWARE OF FRAUDULENT CHARGES- After placing an online order with a local restaurant (who apparently uses BeyondMenu for processing), my card was charged $675.00. It's horrific to see this is happening to so many people. If this happened to you, IMMEDAITELY contact your bank/credit card company to file a fraud charge- do not wait- and chargeback. Also file a complaint with your state's attorney general's office and Better Business Bureau. When ordering food online make sure to double check the URL- if you are redireted to BeyondMenu DO NOT PROCEED. This company is phishing and stealing credit card numbers and identities. Beyond Menu scams customers unwittingly.

I ordered from my local restaurant and when I went to pay with my debit card (as I have in the past)"BeyondMenu" came up and I thought the restaurant was using a new provider. My order went through but the next day, but so did a scammed and hacked charge for $650 that was put in from a vendor in another state (New Jersey) to order something from the country of CYPRUS! Pretty sure BEYOND MENU hacked my Debit Card number. Thankfully my bank Fraud Alert Team called me immediately and the charge did not go through. I still had to cancel my card (that I still had in hand) and straighten out my account. The chances of this being a 'coincidence' are NIL. Nothing like this had EVER happened to me before. Also, a word of advice that I learned, don't use Debit Cards especially for any large purchases since your ability to recover a loss like this is a lot more difficult than using a Credit Card. Also, check your online balances every day to make sure everything is ok. It only takes a few minutes if you keep up with it daily. In the meantime, I would say DONT USE BEYOND MENU! (and let your local restaurant know if BM comes up for their website).

I ordered inadvertently through Beyond Menu. The restaurant I was ordering from runs a sushi special where you buy one roll get one free. Beyond Menu charged me the full price for the food and would not adjust the payment. I don't know how I wound up in their site to order but it seems unscrupulous and sneaky. I am Out $40 because beyond menu refused to reimburse me for the cost of the overpayment after the promotion was taken into account. I learned my lesson the hard way but will never order anything via beyond menu again. BEWARE!

These liars charged me for food and then canceled the order because they said that the restaurant canceled the order. I called the restaurant and asked why they canceled and they vehemently denied that they did and that the folks at beyondmenu did. I called Beyondmenu only to be told that yes they canceled my order for no freaking reason! This was made worse because after 2 hours I finally called the restaurant to see why my order wasn't delivered only to find out they had canceled it. I still haven't gotten my money back from these scam artists! They need to be in prison!

I ordered Chinese through BeyondMenu, then was told the restaurant was closed and the order disappeared from my recent orders list. So I figured it hadn't gone through. The next day someone showed up with the food, called me seven times, left rude messages, and left. I had had no idea that BeyondMenu had put the order through as a future order. There was no record of the order on the app. And there is no way to cancel an order. I didn't even know I had ordered the food, but I got charged anyway. Then I called the restaurant and was told to call BeyondMenu (and got hung up on) so I contacted BeyondMenu and was told dismissively that it was all my fault. This was the worst designed and operated app for ordering food. Don't trust it.