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BetterMeReviews 23,015

4.7

From the business

BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.

When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.


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BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
518
value
573
shipping
233
quality
488
This company responds to reviews on average within 2 days
Nepal
3 reviews
4 helpful votes
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The workout programs provided by BetterMe were diverse and challenging, targeting various muscle groups and incorporating cardio exercises. I appreciated the video demonstrations that accompanied each workout, ensuring that I performed the exercises correctly. The app also allowed me to track my progress, which was highly motivating to see my strength and endurance improve over time.

Date of experience: June 1, 2023
BetterMe S. BetterMe Rep
over a year old

Hello! Thank you for your feedback.

Our team is very happy when our customers feel satisfied. Reviews like yours are what motivate us to work and to improve the app even more! Thank you.

Kind Regards, Team BetterMe

Oregon
6 reviews
8 helpful votes
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I wrote for help with a customized program (willing to pay) and the response was to "unsubscribe" from their platform... Very telling of their need for $$$ over helping someone with a customized program with their program and expertise.

Date of experience: May 28, 2023
BetterMe S. BetterMe Rep
over a year old

Hello Mardell,
Thank you for your feedback.

The plan calibration is performed via the questionnaire that every user attempts before purchasing the product, as well as the second questionnaire, which is attempted during the account creation.
We offer quite a huge amount of various plans and services, so such a distribution method is considered to be more effective and precise.

Also, BetetrMe services are not free, as most high-quality and personalized services nowadays.
Please reach us directly at care@betterme.world and provide us with a screenshot of your review.

We will be happy to be of your help.
Kind regards, Team BetterMe

Sri Lanka
2 reviews
0 helpful votes
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Best Fitness App
May 29, 2023

I use this app to reduce my weight loss and this app has great features that help me a lot to reduce weight this app provides us with meal plans that are easy to follow and it also has calorie track and water trackers which help you to monitor and in this app

Date of experience: May 27, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, James!

Thank you kindly for sharing your feedback. We're really happy to see BetterMe is helpful to you. And we are sure that you will achieve your personal fitness goals.

Kind regards, team BetterMe

Sri Lanka
2 reviews
0 helpful votes
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This BetterMe app maps out each workout visually so you can physically see what to do and as a visual learner. Although it gives you a lot of services like, easily using, gives you what your body need of food and vitamins, easily explain of exercises so over all makes a health lifestyle so highly recommend!

Date of experience: May 27, 2023
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks so much for your review, and thank you for choosing the BetterMe app. We're very glad to see you like what our app has to offer.
If you ever need any support or assistance, don't hesitate to contact our friendly team at care@betterme.world.

Have a great day, Team BetterMe

Sri Lanka
1 review
0 helpful votes
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Better betterme..
May 26, 2023
Updated review

This app is very helpful and useful. Customized plans to weight loss and gain. Suitable for any levels of workouts. Provide easy meal plans. Workout programs help us to shape our bodies faster. Meal plans are new and easy to make.16:8 intermittent fasting plan to help you take your weight to the next level. Also included calory tracker that shows how much you consume a day and monitor your macros all with an intuitive design.Also a water tracker and step counter to make sure that you're reaching your daily goals.BetterMe offers varied workouts, easy-to-follow meal plans, and useful tips for everyone! The whole gym was there.No need another one.App is very useful.

Date of experience: May 25, 2023
BetterMe S. BetterMe Rep
over a year old

Hi there!

Thank you a lot for taking the time to share your feedback with our customers and us. We are so happy to hear that BetterMe covers the needed aspects of your fitness journey. Our team wishes you the best of determination in achieving great results!

Kind regards, team BetterMe


Great Fitness App
December 21, 2022
Previous review

This app is very helpful and useful. Customized plans to weight loss and gain. Suitable for any levels of workouts. Provide easy meal plans. Workout programs help us to shape our bodies faster. Meal plans are new and easy to make.16:8 intermittent fasting plan to help you take your weight to the next level. Also included calory tracker that shows how much you consume a day and monitor your macros all with an intuitive design.Also a water tracker and step counter to make sure that you're reaching your daily goals.BetterMe offers varied workouts, easy-to-follow meal plans, and useful tips for everyone! The whole gym was there.No need another one.App is very useful.

Date of experience: December 20, 2022
Washington
2 reviews
2 helpful votes
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I signed up in January and had issues logging in. This went on for several weeks until my first month at $30.99. I emailed for them to cancel and signed up for a different service provider. I just noticed I was still being charged and reached out again to ask them to cancel my subscription. I called paypal to cancel the subscription and decided to try and repurchase the services because I feel like I wanted to try it. I was charged again for the trail but still was unable to log in, at this point I wanted a refund. I I received an email explaining how i could log into my app to cancel subscription. Apparently they didn't READ the part that I was unable to log into my account. However, I think they were being deceptive because right after that email I went to log in and prior to that email the box for my password was grayed out, but now suddenly worked. I assume they cancelled my subscription and are just going to keep the monthly service fees for the months I was not able to log in.

Date of experience: May 24, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Nicole!

Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.

We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will provide you with further assistance.

Kind regards, Team BetterMe

Ghana
11 reviews
0 helpful votes
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Good service
May 24, 2023

BetterMe is really great. It help me lose a pretty good amount of weight. I really recommend. It gives more than expected

Date of experience: May 23, 2023
BetterMe S. BetterMe Rep
over a year old

Hi!

We're so glad to hear that you're having a positive experience with BetterMe! Thank you for your support and for taking the time to leave a review. If you have any feedback or suggestions for improvement, please let us know at care@betterme.world. Thanks for choosing BetterMe!

Kind regards, team BetterMe

Australia
1 review
3 helpful votes
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I bough only a meal plan and had my bank account details used to subscribe to a plan. I have not received the plan or was given any instruction on anything. Now, they say that I have to go to the website and find the plan. This is after contacting many times, but got a response after I given a bad review. By the way, it supposed to be a personalised plan... They offered today to refund 1/3 of what has been taken. A "refund" for something that was never bought or, maybe, for a "personalised plan" that I never saw.
Very bad experience

Date of experience: May 19, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Betina!

Thank you for your feedback. Please, note that our app cannot be purchased without the user's direct approval. Moreover, the payment information is explicitly available at the checkout page for you to review before placing your order.

Unfortunately, we couldn't locate your request. If you still ned help, please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will be glad to assist you.

Kind regards, Team BetterMe

Sri Lanka
2 reviews
0 helpful votes
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Nice
May 20, 2023

Woow it is amazing and perfect, high recommend for this, very useful for this, 100% trusted, thank you so much all the best

Date of experience: May 18, 2023
BetterMe S. BetterMe Rep
over a year old

Hi!

We are really glad that you like the app. Thank you for the nice review.

Kind Regards, Team BetterMe

Australia
1 review
0 helpful votes
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Trying to cancel subscription but unable to. No response to multiple emails. Feel trapped by a con! Angry!

Date of experience: May 15, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Gayle.

Thank you for making us aware of this situation.

We located your account. Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.

Kind regards, Team BetterMe

Australia
1 review
7 helpful votes
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Betterme debited my Credit Card with no authorisation given by me. I have tried to contact them several times and they have no responded. CAUTION THIS IS A FRAUDULENT SITE!

Date of experience: May 14, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Marie.

We are very sad to see you have formed a negative opinion about our service and we are sorry to hear about your experience. We can assure you that we have nothing to do with any fraudulent tactics.

If you still need help, please contact us at care@betterme.world. Our team will do their best to help you and address your concerns.

Kind Regards, Team BetterMe

Nevada
1 review
0 helpful votes
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This site charges you through Google pay without your approval. Do not download unless you are certain you want to purchase a Monty subscription.

Date of experience: May 4, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Suzey.

Thank you for your review. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.

Please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do our best to assist you.

Kind regards, Team BetterMe

Algeria
1 review
0 helpful votes
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The app Helps me to get in shape
May 3, 2023
Updated review

I am using this app since last fabruary, It helps me to lose weght, and I am reaching my gaols weekly.
I like the personalized sets of exercises and nutrition, this helps me to get in shape and being satisfied on myself again.
It makes it easy to follow my meal plans and to know exactly how much calories I consume every day.

Date of experience: May 3, 2023
BetterMe S. BetterMe Rep
over a year old

Hi there! Thank you for your feedback.

It's really nice to hear! It is always a pleasure to hear that the users are enjoying our app.

Kind Regards, Team BetterMe


The app helps to lose weight
December 21, 2022
Previous review

Using the application helped me to lose weight, with its personalized sets of exercises and nutrition, and makes its easy to follow meal plans, and its calorie tracker allows me to know exactly how much I consume a day.
I recommend this application.

Date of experience: December 19, 2022
Nepal
2 reviews
0 helpful votes
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I am very much satisfied with the results i got using this app as i achieved my fitness goal faster than i had expected. This appl is amazing as it provides more than 1500 workouts, has customized meal plans according to customers' preference and tracks our water and calories, which helps us to achieve our fitness goal faster. I highly recommend this fitness app with my personal great experience using this app.

Date of experience: May 2, 2023
BetterMe S. BetterMe Rep
over a year old

Hello! Thank you kindly for your feedback.

We are so glad that you are experiencing the benefits of the app usage and so happy that you joined our BetterMe family! Thank you so much for your feedback. We really appreciate that.

Have a great day!
Kind Regards, Team BetterMe

Algeria
3 reviews
0 helpful votes
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If you're looking to lose weight or gain weight, this website is one of the best to do it. They offer customized meal plans and workout programs., i loved the fasting plan which has helped me take my weight loss journey to the next level. The Calorie Tracker is also a helpful tool for keeping track of your progress. Overall, I highly recommend this website

Date of experience: May 2, 2023
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for your fabulous review. We're thrilled you are taking advantage of all that BetterMe offers in your fitness routine. Keep up the great work.

Kind Regards, Team BetterMe

Canada
1 review
6 helpful votes
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Scam
May 1, 2023

That didn't re-emburse me even after couple of days. The menu they send me was not adapted for my region (Canada). They make sure to have good review with different web site they own. Never again.

Date of experience: May 1, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Stéphane.

Thank you for taking the time to write this review. We are sorry to hear that you are not happy with our app.

Please note that we do not have anything to do with how the reviews are displayed, nor do we influence them in any way. We welcome any type of opinions, so thank you for sharing your thoughts and feedback with us.

We located you emails and replied to your request. Please check our reply and get back to us for further assistance.

Kind regards, Team BetterMe

Colorado
1 review
0 helpful votes
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The app provides two different methods to cancel the app. The directed menu items don't exist! Stop

Date of experience: April 28, 2023
BetterMe S. BetterMe Rep
over a year old

Hello,

Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.

Since you purchased the subscription on our website, your subscription must be canceled via the website or via the Manage subscription section in the app.

Our team has replied to your email and canceled the subscription as you requested. You can see a confirmation in our email.

Kind regards, Team BetterMe

GB
1 review
1 helpful vote
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Request for A refund
April 20, 2023

Trying to get a fund on my subscription, its been nearly 2 weeks and no reply.
Rubbish customer service

Date of experience: April 20, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Paula.

Please accept our apologies for this inconvenience. Our response time is currently longer than usual dues to a high number of requests.

Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber, or, alternatively, provide us with the 7-digit number of the email you received in the auto-reply. We will provide you with further assistance.

Kind regards, Team BetterMe

GB
1 review
1 helpful vote
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Information about subscription costs and cancellation misleading and difficult to find. Manage subscriptions section is inaccurate

Date of experience: April 18, 2023
BetterMe S. BetterMe Rep
over a year old

Hello, Lindsey.

We are very sad to see you have formed a negative opinion about our service.

We highlight all subscription details on a checkout page before payment is made. ​In addition, every customer should receive an email confirmation with all the details after the initial purchase.

If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.

Please note that our support team has already replied to your email and helped you with your request. If you have any other questions or requests, contact us back.

Kind Regards, Team BetterMe

Australia
2 reviews
7 helpful votes
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Joined BetterMe for a new start, but due to ill health was not able to continue. However, trying to cancel my subscription has been an absolute nightmare! They keep charging me each month $79.99 even though I have repeatedly gone in and cancelled my membership. I email them and get an automated reponse - that someone will be in touch. But no one gets in touch and they are still charging me, months later! Please do not join this company - it's a disgrace to not allow people to cancel their subscriptions. They take money under false pretenses. I am very upset about this, Novella

Date of experience: April 16, 2023
BetterMe S. BetterMe Rep
over a year old

Hello,

Thank you for your review. We are sorry to hear about this situation. Please note that if subscription was canceled properly it can't be renewed.

Our customers can cancel their subscription here: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, one can cancel 24 hours prior to the end of a current billing period by contacting our customer support team.

If you still need help, please contact us at care@betterme.world at your earliest convenience and mention that you left feedback on Sitejabber. Our team will do their best to help you.

Kind Regards, Team BetterMe