From the business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
I signed up for shredded body challenge and first day was a great workout and the following days they sent video with only 6 seconds total of a workout and said to rest for 30 seconds and cool down. I thought this was odd considering first day was 20 minutes. It appeared the video was like last two minutes of a workout, but the trainer didn't resend or give a new video just said repeat it 3 times. So total of 20 seconds total of a workout and mostly cool down is rest of the time and same thing happened the next day. Total waste of money!
When I open the app and click on my "Plan", I continuously receive
The message "Oops something went wrong". I can see foods but no plan or training. I have brought this to the attention of customer service with no resolution. I then asked for them to reimburse me. No response yet (2 days) so we'll see what happens. Too bad.
Hello.
We're so sorry that you encountered this issue - we never want to make such a negative first impression. We'd like to make it up for you.
Our team has located your emails and replied to you with instructions on how to fix the issue. Please try to follow the steps and contact us back for further assistance.
Kind regards, Team BetterMe
If there is -1 rating i ll give it to them. Betterme is just a scam. They are keep charging me for unsubscribed subscription. There's no number for reach them out. Frustrated cx.
Hello,
We are very sad to see you have formed a negative opinion about our app. First of all, let us please assure you that we have nothing to do with any scamming activities.
If subscription was canceled properly, it can't be renewed. We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will provide you with further assistance.
Kind regards, Team BetterMe
They take your money then the App doesn't work! Tried to contact them via e-mail! This morning I received another debit order! This is annoying as there's no customer service!
Hello, Danielle.
We are very sad to see you have formed a negative opinion about our app.
We do have support team, however, our response time is currently longer than usual due to a high number of requests. We would love to assist you in this situation and make things right. Please reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do our best to help you.
Kind regards, Team BetterMe
I signed up 5 days ago and also got charged with additional programs and costs. I immediately emailed them with these costs and wanted to cancel. I have emailed 2 days following and have yet to get a call or email. On top of it all, it has recurring charges. Good luck
Hello, Christi.
We regret to hear about your negative experience with us. Please accept our apoligies for the delayed response. Our waiting time is currently longer than usual due to a very high number of requests.
Please note that our app does not take any actions without the user's approval. The payment cycle is visible on the purchase page and every customer should receive an email confirmation with all the billing details right after the purchase.
Unfortunately, we were not able to identify which inquiry is yours. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will be glad to assist you.
Kind regards, Team BetterMe
I have tried contacting this company 6 times now over the course of a month as I did not intend to sign up for a subscription, but no one has responded to ANY of my emails. This company does not care about your "fitness journey" only the money in their pocket. I have used plenty of other apps before and have never had this experience. After turning to some of their social media platforms, I see that other people have been having the SAME experience! STEALING THEIR MONEY! DO NOT FALL FOR THE ADS, THIS COMPANY IS AN OUTRIGHT SCAM AND NO ONE WILL GET BACK TO YOU! BEWARE, BEWARE, BEWARE!
Hello, Molly.
We are truly sorry to hear that you feel this way about BetterMe. When it comes to your concern about a scam, thank you for openly sharing it with us.
We are sorry to hear you have doubts about our app. BetterMe is a leading healthcare company with more than 100 million downloads. It is available in 190 countries. We have 7 million followers on different social media platforms. You can rest assured we have nothing to do with any scamming tactics.
We are disappointed to hear about your expereince. This shouldn't have happened to you. Our waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers’ issues in a proper and timely manner.
We would love to assist you with your request and make things right. Please reach out to us with a request at care@betterme.world and mention that you left a review on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This way we will find your messages and get back to you shortly.
Kind regards, Team BetterMe
Everything costs more workouts don't start simple like advertising
Site is over priced and you are invoiced 2 time the initial fee
Hello, Cheryl!
Thank you for your feedback. We are sorry that you have formed such a negative opinion about BetterMe. Please be kindly informed that we have nothing to do with any scamming tactics.
Plese note that our general license gives you access to all the main features of the app, so there is no need to pay for anything else. The workout program that was picked according to your quiz answers is available on the main page of the app and additionally you can accees other workouts from the Workouts tab.
The payment information is visible right on the checkout page upon placing an order and we are always open to any questions or requests before the purchase. Please conatct us at care@betterme.world and mention that you left a review on Sitejabber. We would like to discuss this situation in further detail. We will be glad to answer any of your questions and assist you with your requests.
Kind regards, Team BetterMe
The coach is offline from 2 days and the app is not working properly, can't open few important icons in the app. Tried to contact the customer care but no response. Disappointed by the service. Would not want to continue for next month
Hello!
We're so sorry that you encountered this issue - we never want to make such a negative first impression.
We located your request and sent you instructions on how to re-install the app, this should help. Please give it a try and let us know the outcome.
Kind regards, Team BetterMe
I followed the meal plan of this betterme app in few days. I really impressive my change. I followed many of meal plan. But this is a superior one. Also, reduce my weight and stomach size. I always recommend for everyone use this app and look your change suddenly. This betterme app forward my dream.
Hello!
We truly appreciate reviews as inspiring as this one. Your support means a lot! We are sure that you will achieve your fitness goals with the help of the BetterMe app.
Kind Regards, Team BetterMe
This group is a scam. They steal your money. You send emails, they say they'll be back in touch but as soon as you say you want to cancel they disappear, ignore you, never answer. Thieves. I want to give no rating but this format does not allow for that.
Stay away!
Hello, Leslie!
We are very sad to see you have formed a negative opinion about our service. Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics.
We do understand that the waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers’ issues in a proper and timely manner.
Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions.
If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481.
If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions).
In case you experience any difficulties during the process, please, contact us at trust@betterme.world and mention that you left a feedback on Sitejabber. Alternatively, provide us with the 7-digit number you received in your automated email. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you.
Kind regards, Team BetterMe
This app is great for self-training.Tutorials visual guides help me to stay better in my exercises. Further diet plan is easy to follow and I experienced several changes in my body after 1 month. Also easy to track results like calories, weight and average workout time. You can try this app and will surely see the results as I saw. Thank you.
Hello!
We appreciate the time you took to share your opinion about the app. Indeed, it's so important for us to realize that you enjoy different parts of the app and can use them fully to achieve your personal goals. We are here to make sure your experience is wonderful and fruitful.
Kind regards, team BetterMe
Although there is no rest period in between exercises, I adore the wall pilates. A voice explaining the activity and what will happen next is also necessary. It needs to be more carefully arranged so that you don't frequently alternate between standing and lying on the ground. It wouldn't matter as much if there was time in between exercises.I've only sometimes utilized it. In contrast to conventional videos, this one just features a person performing the exercises. When you begin the video, you must be prepared because it immediately jumps in. However, I like it. I've performed what is known as the senior stretch. I used to exercise a lot, but after a while, osteoporosis and stenosis set in due to life's circumstances. I reasoned that I had better start moving before things damage my body. All is well thus far! Definitely, I'd advise it.
It is really good platform and helps to learn workouts for any level. I've only used it a few times. It's a little different from traditional videos- no annoying voices, just a person doing the excercises. I've done the senior stretch, I believe it's called. I used to excercise a lot, then life and a few things like osteoporosis and stenosis set in. Before things ruin my body, I figured I better get moving. So far, so good! I'd definitely recommend it.
Hello!
Thank you very much for sharing your feedback. We are so happy to hear our app is of great use to your needs. Keep up the great work.
If you need any advice on app usage, we are always here to help you. All you need is to reach us at care@betterme.world.
Kind Regards, Team BetterMe
This is a very decent site. I have balance issues so they in all actuality do have changed practices that I am ready to do.I have been utilizing this application for around 1 years and was really content with it until recently.Absolutely Fixated on this application I'm not in any event, joking. The membership is really reasonable and it's insane all that you get with it. It makes an eating regimen and exercise plan for you based off your objectives and level your at all that stuff.thanks.
Hello!
Thank you so much for your positive feedback and for taking the time to post this review. We are super glad you're happy with the app we designed for you. We wish you the best of luck and determination in achieving your fitness goals.
Kind Regards, Team BetterMe
Im out if work thought I was just paying for the chair exercises, I thought that's what I paid for, looked at my credit card it had an extra $29.99 and apparently Ive paid for a CD I didn't realize, I'm really not happy refund days go
Through Apple for a refund, then it comes up I don't have anything I can refund and it's an Apple app
Hello, Jenny.
Thank you for sharing this situation with us.
We have checked your profile, and as we can see you have purchased a Chair yoga plan for 23,99 AUD and a DVD with our workouts for 29,99 AUD.
We would like to kindly emphasize that the purchase can only be completed with the user's explicit approval. No steps can be taken without your direct permission.
Since the you made your orders on our website, not via App Store your orders are not displayed under your Apple purchases. Only orders made via App Store/iTunes appear there.
Our team has replied to your messages, explained the situation and addressed your billing inquiry. Please check our latest email to see the details. We hope you will be satisficed with the solution we provided.
Kind regards, Team BetterMe
I used to go to gym but after i moved to another state it was difficult to keep going to gym because it was to far than i find this app and i give it a try and i'm so lucky that i did
The app gives multiple activities it's even gives meals suggestions and i can track my result 24/7
Hi! Thank you for the positive review!
We're thrilled to hear you're enjoying the app and finding it helpful. If you have any questions or feedback, please don't hesitate to contact us at care@betterme.world. Thanks for choosing BetterMe!
Kind regards, team BetterMe
It is important and usefull app to tall fitness activity and easiy to meal plan and to shape our health and strong our body fitness.
Hello!
Thanks for sharing your feedback. We're really glad to see you like the features of our app. Keep up the good work.
Kind regards, Team BetterMe
I have been always interested to make myself healthier, as a usual user of apps and platforms to use for improving Heath, BetterMe has useful and appreciating ways to help your improve your muscle growth and overall fitness with you own digital coach that will make you feel like betterMe.
Hello!
We appreciate your feedback and are really glad to see that BetterMe has been helpful to you. We hope that working out with BetterMe will be as effective in the future. Thank you for your support!
Kind regards, team BetterMe
My Experience with this platform is litterly amazing...this really works...i wanted to gain some weight through workout and i found this...and now am satisfied with it...thanks alot
Hello!
Thank you for sharing your feedback, and thanks for choosing BetterMe. We're so happy to see you find our workouts effective.
Have a great day! Team BetterMe
This is very good site from another site. I get big opportunity from this site. It have good customer service.
Hi there!
Thank you for the kind feedback. We are happy to know you are enjoying our app!
Kind Regards, Team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mara.
Thank you for brining this situation to our attention.
We are sorry to hear about this issue. Please be kindly informed that we are always working hard to improve our product and its functionality in order to make sure all our customers enjoy using the app and have a successful fitness journey with us.
We located your account and checked the situation in our records. We noticed that your app requires an update, this could be the reason you are experiencing the problem with the videos in your challenge. Please try to update the app using the instructions from our email and let us know the outcome. We hope to hear back from you soon.
Kind regards, Team BetterMe