BestBuy CAReviews 186

Best Buy ships with Canada Post; my expedited shipment was continuously delayed with no reason provided. Customer service was very unhelpful - ended my support chat after a few mins with no resolution. The air conditioner I purchased had a competitive price but I would have paid extra to get it on time as we are in the middle of a heat wave. Best But Canada seems to be circling the drain.

Worst experience with online orders and call centre
No one will give you a proper reply
Will keep saying sorry but no solutions
If you want to lose your time and money go for the online service

In March 2024, I registered the Insignia Air Fryer recall, and now over 6 months later, I have not received any reply, acknowledgment, refund or egift card for my recall submission. Each time that I have called, am told that my refund/egift card is being processed, has been escalated but till now I have not received anything from Best Buy. I am out an Air Fryer and lost my money. Best Buy demonstrates that it has Horrible customer service, unethical business practices with scammish overtones. Will never purchase Insignia products ever again, and never anything from Best Buy.

Their 'refurbished' products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it.

They're completely apathetic and detached offering a coupon to shop with them again as the 'solution'. Their practices are truly CBC Marketplace Investigation worthy and I'm going to bring it; this isn't a one off experience.

U cant get a hold of sellers on the site. How do U know what buying before getting? How can U find out if the phone uses blue tooth for S Pen or not? The reps dont know a f ing thing: may be re train them

I ordered online from Best Buy marketplace seller a refurbished dyson vacuum V8, upon receipt of the item, the item was defective not working, I contacted the seller, the seller asked me to make a video showing the issue, I made a video showing the Dyson V8 with a battery fully charged, the vacuum was not working or starting, the best buy marketplace seller sent me a return label, I went to the post office, I took pictures at the post office of the return package open showing the vacuum dyson V8, I also took a picture of the package showing Canada post label, I then returned the defective not working dyson vacuum V8 to the address on the return label provided by Best Buy marketplace seller.
As of today (30 days later), I have not received my refund,

Bought laptop Jan 10. Suppose to be delivered 4 to 6 days. Fed ex apparently lost it. Was to be delivered to Lindsay Road store in Brantford. As of Jan 26, no laptop. Can't get refund. The refund process won't even start until Jan 30. At which point, Head office has to ok it. So, if this is how they do business, I assume they are holding alot of customers money for a period of time. This can allow them to benefit from our money.

As a company, the sales department wants its customers to be completely satisfied with their purchase at Best Buy.
Return policy for any product at Best Buy; within 30 days or even if the seller informs you of a feature of a product that does not exist; works against the client simply because they don't believe him/her. Customer satisfaction is not the main point at Best Buy. Management does not worry about generating alternatives to keep the customer happy.

Pire expérience de toute ma vie de commande en ligne!

J'ai commandé une smarttv directement sur le site Bestbuy qui était vendu par Bestbuy (et non un marchand externe)

Sur le site il était inscrit " Expédié en 24 heures" et la date de livraison a la maison était 4 jours plus tard. Après deux jours je reçois une notification qui dit que mon article va être Expédié, et on me transmet un numéro de suivi. Jusqu'à là tout va bien. Mais quelques jours plus tard, rien ne se passe, dans le tracking, ca dit que le transporteur doit venir chercher litem et cest figé là.
Donc je les contacte, et on nest incapable de me dire ou est mon colis, on me dit seulement d'attendre... après une semaine d'attente et toujours au même point, je décide de les re-contacter, et on me dit encore la même chose... Je doit attendre, et on est incapable de me dire qu'est ce qu'il ce passe avec mon colis. On me demande d'attendre encore 48 heures, ce que je fait. 48 heures plus tard, je vous laisse deviner, toujours rien... Je les re-contacte, on me dit encore d'attendre! Et pendant tout ce temps, ma carte de crédit à été débité, et on refuse de me rembourser! Il faut qu'il ouvre une enquête qui peut prendre jusqu'à 10 jours ouvrables! Une semaine plus tard, je les relance pour savoir qu'est-ce qui ce passe, et on me dit d'attendre encore et encore! Après les avoir menacé d'entamer des procédures légales, on m'envoie un courriel qui dit que je vais être remboursé d'ici 6 jours ouvrables. Ça fait presque un mois que j'ai passé ma commande, et je n'ai toujours pas été remboursé!

Donc je rappel au service client. La dame me dit d'attendre, et que je peux repasser une commande, et comme dédommagement elle m'accordera le même prix qu'à l'achat (pcq elle était en promo)! Voyons! Vraiment insultant comme offre de dédommagement, donc je garde mon calme et reste malgré tout respectueux, et demande de parler a un superviseur. Elle me met en attente pendant un très long moment, pour ensuite me dire que le superviseur est occupé, il va me rappeler dans quelques minutes. Après deux jours! Jamais reçu d'appel! Sérieusement il y a une limite à faire rire de soi. Bestbuy a un sérieux manque de professionnalisme et de respect envers ses clients, ils s'en contre fou de nous. Terminé à vie pour moi Bestbuy, même s'il aurait un deal incroyable.

FUYEZ LE PLUS LOINS POSSIBLE ET NE COMMANDER SURTOUT PAS EN LIGNE!

Quite some $#*!ty company. Don't buy! They will promise to deliver and deliver air in the end. Best Buy will be your worse buy

I ordered a product and paid for shipping and taxes with no indication that I would be hit with a massive customs bill. Refused it and returned to sender but was not refunded my money at all despite attempts to communicate with the company and then escalation to Best Buy. Beware! Shady business!

Due to a problem on best buys side one part of my order was cancelled. Apparently my fairstone account which I applied through best buy for the same as cash plan wasn't able to be charged even though my available credit was more than enough. They were unable to re-process that part of my order even though 80% of it was completed. If I was to re-order I would be charged another $80 fee which is ridiculous for that one item. To say I am disappointed is an understatement and I think that this is the end of my business dealing with Best Buy. Very poor customer service in this regard.

I bought a gift for someone during the asales event, 2 weeks later they email canceling the purchase. When I ask why they said none are available but the same item in white is being sold by them. They said that is different because thr color. They offer me 20$ off and now list the item off sale for 60$ more. That is a joke and pathetic.
Long short. They use vendors as a shield to not honor sales.

It was so bad for me, i Saw of deal on black Friday that an HP i7 laptop was available for 799cad, But when i checked the website no stock was available, I searched again and again for store online and offline.But when the deal was going to end it shows me store pickup options with laptop at 12 o clock when everything was closed,I thought it is black Friday deal will come again but next day the price increased to 999 which disappointed me so I denied my idea of buying laptop

I ordered the digital download of the EAFC24 for my son. I got the tracking number in my email with a broken link. When I called customer service three days later, they said they would escalate to the issue and get back to me in 24 hours. Nothing but crickets. I called back today. A week later. I was on the phone for 40 minutes with someone with a terrible connection. I got every third word out of what she was saying. I asked for a refund, but they would not allow it because it was a digital download. Now I am at the mercy of waiting another week just to be disappointed again. This company is a complete joke. I asked to speak to a supervisor and she hung up on me. Will never order online from them again.

SHAME ON BEST BUY AND GEEK SQUAD! My 82 year old mother has made SEVERAL attempts in store to cancel her Geek Squad plan. Now we find out they actually RENEWED the plan instead of canceling it, she's been paying for nearly another full year! Spoke to a phone agent today and they hung up on me when I asked for a Supervisor! DO NOT EVER GIVE THIS COMPANY YOUR CREDIT CARD INFO! DISGUSTING!

What world are we living in, when you can't actually talk to a human anymore. Sept 21/23

I called as they are advertising an item online and I had some questions, as there wasn't much for description. Well first off the AI is useless, like what kind of random prompts are those? Next I get an actual person yeehaw.only to be informed that I am not allowed to talk to anymore humans today, unless I give them all the details of my life. Well Best Buy that ain't happening.
Imagine thinking you are so important that the customer comes last? Guess what, if this world has shown us anything these last few years, it is your days are numbered.
So when you get thrown to the curb like so many before you,,,,ciao,,, you did that all on your own.

I purchased a dishwasher, and gave Best Buy about $1300 for it. I spent a morning with them finalizing the purchase. They assured me several times that they head the dishwasher in stock and that it would be delivered on the 28th of September 2023. Today they sent me an email saying that it will be delivered on the 5th of October, 2023 because it's not in stock after all. At the store, they lied in order to sell me a dishwasher that will be delivered whenever they want. The letter they sent me even said: "We know that it's not your fault." No kidding. I called customer service and they told me that in fact they had no stock, so why did they tell me at the store that they had it in stock? I asked who do I complain with, and the woman at customer service told me to send an email. They are they worst. Don't buy anything from them, I sure won't.

I recently made a few purchases to Best Buy, one was for a mattress that came with glue stains all over it, I requested a return and was told by their customer service team to just to wash the glue off with rubbing alcohol, and if I wanted I return I would have to package it the same way it came which is literally impossible when it's vacuum sealed, not only that I had to cover the cost for shipping. I have tried to leave a review multiple times for the company (Mattress Direct) but it says an error occurred each time so I cannot warn new customers to not purchase from that brand.
Secondly I bought a couple of memory foam pillows from them and was sent a duvet instead and have received no response.
So all that being said I will no longer be purchasing any items from Best Buy.

Avoid open box and refurbished products especially when handled by PRO OP they have a habit of sending defective products that have been returned back out to customers, these products are listed on Best Buys site but they take zero responsibility. Ordered a ASUS monitor arrived plugged it in blackline down center of screen as obvious pre existing defect but sent out anyway obviously not checked which they are supposed to do.