Best BuyReviews 1,797

I was shopping for a series of appliances (gas range, dishwasher)and their associated connection kits and found the best price at best buy. After ordering both for in-store pickup, I received an email the next day telling me there was a problem with my card. When I called to try to resolve it, they couldn't tell me what the problem was, couldn't re-enter my information, and couldn't cancel my order. I was told I would just have to wait until the system finished "kicking the order back."

Since their technical issues are not my problem, I told them to figure it out and cancel my order, and I ended up finding the same appliances cheaper somewhere else. After three months, I received an email from Best Buy: "Your order is ready for pickup!" I checked my credit card statement and found they had indeed charged me for the entire appliance order.

Again, I tried canceling the order through the website. While some of the items cancelled, others simply didn't have the option. I emailed customer service explaining what had happened (pretty close to this review in wording) and was told "We're sorry you're frustrated (non-apology), we'll cancel the order but it may take 3-5 days to process." Fine. Except that today I got another email saying "Your order is ready for pickup!"

Needless to say I'm never shopping at best buy again. Their online system is completely broken, which coupled with their inept customer service has made this a horrible experience.

I love coming to this store. I am a tech buff. I love technology. If it makes life simpler, I love it. What I like the most of best buy is the fact that they always have refurbished items at very low competitive prices. I usually come here to buy tablets, laptops, and PCs. Mostly electronics. And whats important is that they all come with warranties. So you are in a way covered. If you are looking to purchase refurbished goods and decent prices. I think this might be the right place :)

Best Buy is fine if what you are looking for is a mainstream, vanilla item. Don't look for any specialty items. And make sure you want what you are buying because it's irritating to make a return to Best Buy. It seems like the store does everything it can to discourage returns. They charge a re-stocking fee too. Ordering from the website is odd because sometimes it seems like the supplier is NOT actually Best Buy. I ordered a group of items, and one of the items was not from Best Buy (it seemed like it was from some affiliated company), so it took forever to receive it. I still don't understand it, so just be aware of the supplier when you are ordering. Might change the time amount of time it takes for shipping. Otherwise, my orders have all gone fine. Got what I wanted, shipping time was fine, etc. Just follow my golden "Best Buy" rule: make sure you WANT what you are ordering so you can avoid the horror of doing a return. The website itself is amazingly unremarkable for a company that's selling electronics. You would think that they'd spiff it up and make it really great, but it's not. Not to me at least. I'm always surprised at how hard it is to find stuff I want too. Overall pretty unimpressive. But it's certainly a legitimate website with legitimate products, so there's that.

Called the store first with our issue, as we live 35 minutes away, and were told no problem, come on in. Packed up our kids and headed into town.
When we arrived, with our receipt and the item in the original packaging, we are not only given the run-around by the customer service department, they actually laughed at us, to our faces, including one of their managers!
Tried tweeting about the problem only to be told that this was their "policy."
Needless to say, we will never be paying any employee of BB's salary, nor will any of our family and friends: the company truly is a work of art!