Best BuyReviews 1,797

The manager at the Rosenberg Texas Best Buy ripped me off for almost $5000 when I purchased ALL of the brand new Samsung and Whirlpool appliances for my new home from his store.

The refrigerator went out in six months. I called Best Buy to replace it. They refused. The Microwave broke at about a year and the dishwasher broke at about 2 years. Replaced all of them with non-Samsung products.

I called the SOB manager at Best Buy Rosenberg and told him that I"LL NEVER BUY ANYTHING AT BEST BUY EVER AGAIN because Best Buy does not stand behind it's products and really doesn't care about taking care of their customers.

It's likely the guy sold me floor models, refurbished or seconds without telling me.

I purchased a Christmas gift for my wife from best_buy ebay store. It came in, I wrapped it and waited for Christmas. When it was opened, it was dented. I sent a message to the ebay store, they told me they couldn't help me because it was more than the 15 day period. Well, yah, I told you I bought it for Christmas, I wouldn't have had a problem if it were not sent to me dented. I was told all I could do is contact the manufacturer. What do they have to do with this? I then called my local store, they told me they couldn't help because I bought it through a 3rd party. (No everything I have read says, BEST_BUY) I called the Corporate headquarters, TWICE! Explained the problem, they agreed that I should be upset, but to date I have still had no call or response from BEST_BUY. I went out to Lowes Hardware and purchased another Microwave for my wife and I installed it. Really, stay away from BEST_BUY. They are not concerned with helping if something goes wrong. Stay with Lowes or Sears, great customer service and the PRICE is better. I did not make any of this up, nor did I embellish. I have provided this to warn you, if you still buy from best_buy then I did my part, you just didn't pay attention. Doug

Products are great but the techs inside are dumb, they know less abut the tv's they are trying to sell than they do N. Korea.
They will lie and tell you what ever provider you have provides 4k content even though VERY few providers offer it and when they do its VERY limited. Bad customer service, my dad trusted one of them and broght home a 3000$ sony and was very unhappy about viewing options. Wish hed have asked me befor he went shopping.

How is this company still in business? And the geek squad? They hire the cheapest and unqualified people to work in their stores. Pricing is absurd. Usually they just quote some unrealistic price to confuse the customer and make it seem like they need a new PC, and then they get them to buy a new PC when their old one could have been repaired much cheaper by a qualified and highly skilled technician from any local PC shop.

Another store that preys on customers with little technical knowledge to sell unneeded equipment. Take 2 minutes and look at best buy google reviews. Every single store is 1/5 stars and dozens of bad reviews.

Do Not purchase an appliance at any Best Buy. I purchased a high end LG Washer/Dryer. They use a middleman called Cory Holdings/Vanliner Insurance who does the Installation. Long story short the Installers forgot to Secure the hose going to the Washer and 5 months later the hose decides to pop out and three hardwood rooms in my home were flooded and Cory the middleman doesn't want to take Responsibility for it... Despite that Geek Squad documented that they forgot to secure the hose! Now After many calls and emails to Best Buy, and Cory middleman I am left to either taking it out of my Homeowners or getting an Attorney. Gee I just had a roof leak in my new home and a roof leak in my old home so I don't want to use my homeowners so my rates hike up. I will never purchase One more thing from Best Buy. You stink.

This Co with Geek Squad is so bad and the help is so nasty you pay for help and you get nasty help and will do as it likes not as I ask and makes more mess-up on my computer and I say stop and will not plays with things I did not ask them mad thing worse I ask for the to MGR and cant get them then I find out sum won takes my Phone NO and address out of the computer as if I never pad for help and that was BS know it is over 9 days and NO call from them as if the Co cares I'm so mad so know I take them to court for 1500. 00 and if I had goat the time of day I was looking for them to stop the BS if fix things and stop making us stay on the phone for 3 to 6 HR for help and then not the write help line then more time and 2 YR free of Webroot and this was part of things that did not get a fix on as other things so after all the BS I make them pay big time hope the Co is happy

I used to work in the US and bought from Best Buy. Their return policy was and still is very general as long as the product you return is in it's original package. They have since opened up in Canada. The store is close to where I live and I shop there often. Because their sales team is not on commission, their sale representatives are not as pushy nor picky and show real interest in helping you. The only problem here in Vancouver is that they don't have much competition.

When you shop the online version of the store you never know who the seller really is. You can't filter to see who really has the product & can't search what is in stock for nearby locations with prices. We can't buy everything online. Sometimes you just need to know the price so you can compare local retailers.
I looked online for a new modum router... we will just say I waited to much time and effort trying to browse and compare what they had (or did have for that matter).