Best Buy

So Best Buy has been the leading name in electronics for a long time now, but they could feel that name was being taken away from them by Amazon. You see, what people would do is, try the product out at Best Buy, return the item, and them buy it off of Amazon at a lower price. What did Best Buy do to counter this, did they crack down on their return policy and make even their loyal customers suffer? No! They instead decided to CREATE value by adding their credit card which allows you to buy something in the store and pay it off over a 18-month period with NO INTEREST! That's just GOOD BUSINESS!

I went to best buy looking for a memory card 9000 series Nvidia. They had only the lowest power in stock that actually was no better than I already had in my 4 year old computer. They ended up ordering my card and power pack on line to be delivered to my home... THINGS I COULD HAVE DONE MYSELF had I know they didn't carry the newest, bestest items. Just disgusting that this store has nothing useful except the security guard posted at the exit of the store.

Best buy is Worst buy. They steal you money, this is facts. I ordered a desktop pc and they didn't have a problem accepting my $1800, so here comes delivery day and mind you the package needed a live signature. So tracking info stated package was delivered and signed by me which was impossible i was at work, so i get home no package and i reach out to worst buy and they tell me there is nothing they can do package was delivered and this situation is closed and final. Yup that easy and no support from them at all. They did not speak with me at all, left me all alone sniffing on that girl named crystal, it was fire too. Anyways i have no way of trying to get anything back and left with $1800 gone and nothing to show for it. Best buy has no ethic, no customer support and for sure 1 less customer. I really despise them as they didn't consider me or even look into who really singed the package. I stay in the los Angeles area and ask you to skip on do business with them and spread the word that best buy are a bunch of thieves.

I had bought 3 "Geek Squad Certified" TVs a couple of years ago, but couldn't use one of them so I stored it away without even opening it. Recently I set it up to use... nothing but a broken screen image with a bunch of odd patters... useless. I took it in to the store..."call corporate", which I did. No help, it has been too long.

Beware of "Geek Squad Certified" products. TEST them right away. CHECK EVERYTHING YOU BUY IMMEDIATELY, or money down the drain.

PLUS, I have tried using Geek Squad a couple of times at $100 a pop... NO HELP whatsoever.

Don't even bother ordering anything with Best Buy. One star only because zero is not an option. I purchased a laptop on 11/8 to be delivered overnight and when it didn't come the next day, I reached out to their chat support. They clearly saw the laptop had not been sent, so they issued a new one to be shipped. I waited for three days since that is what the new notice indicated. It still did not show up. I contacted them again. This time they said it was awaiting "verification". Why? It was already paid for and it clearly had not been shipped. Supposedly, they escalated the ticket and I was supposed to receive an update in 24-48 hours. Guess what... no notification/update. I contacted them again today. Now the story is that they can't do anything about my order until Nov 26th. Why?!?!? That is the date the email notice I received last week said it would automatically cancel my order! They are still selling the laptop online so I assume they still have stock. I can't even order a new one and just cancel the old order because the price changed after all of this waiting and it is now more expensive. The whole thing just feels shady.

I ordered an oven from Best Buy last month and I will never order another appliance from them again. The day of delivery I waited at home but no one arrived or called to give me an update during the delivery window. I had to call best Buy Customer Service and wait on hold till they could contact the distributor. I was informed that they were running an hour and a half behind schedule. Two hours later while out picking up my children from school I received a call from the delivery men saying "we will be there in 15 minutes and you'd better be ready for us". Needless to say I was furious that I had waited all morning and now they had the nerve to tell me I'd better be ready. The oven was delivered and installed but a few days later when reading the user's manual I realized they did not install the anti-tip bracket on the oven which is required by Federal law for safety reasons. I contacted customer service once again and made an appointment to have the anti-tip bracket installed. Fast forward to the morning of my appointment and I receive a phone call from he technician asking what he is supposed to be doing for me. When I told him I needed the anti-tip bracket installed he told me he doesn't have them and won't be able to take care of it today. I am seriously disappointed in the Best Buy Customer Service experience.

DON'T TAKE YOUR MAC FOR HARDWARE ISSUES! I was having an intermittent issue with my battery not charging on my MacBook Air.

And it died early yesterday afternoon. Went on the Geek Squad web site to schedule an appointment. I answered it is a MAC, I did have hardware problems and my battery would not charge. Could not get in until 8:00 that night.

So I went in and the tech took one of their cords, plugged it in and it did not work. So she told me that they would have to ship to KY (they do NO Mac hardware work locally - Tucson, AZ) for diagnosis. That would take a week and I could hope to get it back in 2 weeks! WHAT?

So I went to an authorized Apple service center.

Turns out there was a small spec of paint (I am an artist) stuck in the charger port. 2 minutes and $30 later my Mac is completely healed.

Not all my experiences with Geek Squad have been negative, I have to say I've been helped by two techs in particular who were friendly and very helpful, but I would only ever use Geek Squad as a last resort.
I recently went to them because my computer was acting up. After being unable to make any fixes during the consultation, the guy told me for $150 I can have my computer diagnosed and that would take maybe a week. I'm a college student and this was around finals so having a week without my computer was unacceptable. The tech also tried to convince me how great it would be because they would include or have something about online/phone/in-store support. That's absolutely useless for me and I told the guy as much.

My boyfriend looked at my system and almost completely fixed my issues. My complaint isn't that I would have to pay for the service, I understand what a business is, but for $198 I bought a tablet computer to use for work while keeping my slow/iffy computer for casual internet browsing and gaming rather than shell out $150 and maybe get my problem fixed. I have a feeling their fix would involve restoring my system and having my lose all my stuff unnecessarily.

Again, I don't doubt that these people can fix your systems, but I always feel like I'm getting ripped off.

I made a mistake to purchase a few items from them. Dec 2018 it was two phones and insurance. My credit card got stolen in 2019 so I needed to update my card number. Waiting on the phone for an hour to get to talk to a human is one thing. Talking to someone who's in Philippines and doesn't speak good English is the second layer of complexity. Poor training and no common sense of these workers is the prize that waits for you at the end. They are reluctant to connect you to a supervisor (in the US) and just keep telling you that they can fix the issue but they can't. After 5 calls and nearly 4 hours of waiting they were able to update my card info. They needed to update the card for both phones. They did it for one only and a week later sent me another email saying that my protection is no longer active because they cant charge the card. I called again, refused to waste my time with the rookies and insisted to talk to a supervisor. After 45 min on the phone, finally was connected with someone in the US who was able to fix the issue. I also had 2 old (since 2013) accounts that had to be deleted. She said it has to be a different department. Just another 45 min and explaining the situation to 3 more idiots and I was able to get this done too. Geek squad or not I just don't care anymore. Will never buy anything from them again.

We have a Geek Squad service contract (but not for much longer). We had them do a home visit to check out our high-end gaming computer. The guy did very little actual diagnostic, and then told us we should have the thermal paste replaced because it was over heating. But he couldn't do it in-home because they aren't allowed to and to take it into the store. So we called the store and they said they aren't allowed to do it because if they mess it up there might be liability. I asked if that meant they weren't competent to do it, and they said they were competent, but that they weren't allowed to do it in case they mess it up. Bottom line, they tell you things that aren't true and they are incompetents. Don't waste your time and money on them.

I have used Best Buy for many years. Until this year I have had no problems. But now, it's almost impossible to get to talk to the actual store that you are dealing with. You have to go through a very lengthy process before you can, and that's if you are lucky, actually speak to a real person. The person you get may or most likely may not be in the United States. Then, if you can understand the person who answers the phone, you most likely will have a very hard time trying to explain to them what it is you need. I have been dealing with the Geek Squad at the Cranberry Township, PA store for a couple of years now. At the store the guys there are great, but actually getting to talk to them is practically impossible. Best Buy's phone system is now generated completely by computer. You can call the store's number that you are dealing with but it goes directly to the home based computer system. It's very annoying and extremely time consuming. When you pay over $200.00 a year to be able to speak to a member of the Geek Squad it would be nice if you could talk to the Geek Squad in the store that you are dealing with and not someone who lives half way around the world from you.

Bought a washer/dryer combo for $1700 August 2nd and first available install was Sept 13th. Fast forward to today (Sept 12th) Best Buy calls me at 3:25pm to tell me the dryer that's being installed tomorrow doesn't exist and their (Best Buy's) warehouse just updated them today. I spoke with Shannon on the phone who said to give her 10-15 minutes to find a replacement and another install date (Next avail was Oct 18th or something.

They sold me an item that doesn't exist to sell. I've waited a month and a half, but don't worry, you can get another install date in mid-October.

I went to best buy yesterday to buy a Samsung 65 inch curved TV but instead was
Sold a smart TV. When I called to ask why I was sold the wrong TV I was given the run around as to which department I needed to speak to. Finally got someone on the phone and was told how they took them upon them self to upgrade my TV. I was told I would be given a $400 discount on the TV but never received it. They also sold me a curve sound bar for what reason I don't have a curve TV. I am a disabled person who they saw as an easy con like he will never know. Only plus I can say is that they where willing to exchange the TV but only i would be downgrading because the TV the sold me is top market bull I'm very disappointed