Michael M.

I made a mistake to purchase a few items from them. Dec 2018 it was two phones and insurance. My credit card got stolen in 2019 so I needed to update my card number. Waiting on the phone for an hour to get to talk to a human is one thing. Talking to someone who's in Philippines and doesn't speak good English is the second layer of complexity. Poor training and no common sense of these workers is the prize that waits for you at the end. They are reluctant to connect you to a supervisor (in the US) and just keep telling you that they can fix the issue but they can't. After 5 calls and nearly 4 hours of waiting they were able to update my card info. They needed to update the card for both phones. They did it for one only and a week later sent me another email saying that my protection is no longer active because they cant charge the card. I called again, refused to waste my time with the rookies and insisted to talk to a supervisor. After 45 min on the phone, finally was connected with someone in the US who was able to fix the issue. I also had 2 old (since 2013) accounts that had to be deleted. She said it has to be a different department. Just another 45 min and explaining the situation to 3 more idiots and I was able to get this done too. Geek squad or not I just don't care anymore. Will never buy anything from them again.

I received a job offer from Pennsylvania and after contacting several moving companies decided to go with SmartBox. Turned out it was a wrong decision. Here is why. My boxes were to be delivered from a location in Southern California to Pennsylvania. I did not have an exact address yet as I was just looking for a rental apartment. Trying to win my business they said "no problem, we can ship it out without any delays, hold it in our warehouse in Philly if necessary, and ship it to your place when you know the address". The service was $4250. All three of their containers had problems; missing base logs (did not stand right on the ground). One of them wouldn't lock and there were signs that the container was locked with screws previously!
Two days before the boxes were picked up I had an invitation to a different job interview in Southern California so when the boxes were picked up (Thursday) I told the driver to hold them in warehouse in LA until my further instructions and also pointed his attention to problems with the boxes. The driver told me that he will pass that information to the right people and also told me that the boxes are not likely to be shipped out until Tuesday of the next week. Friday (next day after pick up) I called the company to make sure that they got my request about the hold and also reported on problems with the boxes. I was told that they were not sure what was happening to my boxes but told me that they will arrange the hold. I did not receive a confirmation about that. I called them again on Monday but it was a holiday so no one picked up and I left a message. Then I called them on Tuesday and the answer was pretty much the same: "we are not sure where your boxes are but don't you worry". Wednesday I had a job interview and was offered the position in Southern California on the same day. Called Smart box Thursday and no definite answer again. Friday I was informed that my boxes were shipped out to Pennsylvania a week ago and they have no way of intercepting them until they arrive to Pennsylvania. They said they would be happy to ship it back for an additional $3000. After my complaints they offered a discount of $250. What a joke! They held me by my throat! I had no choice but to accept their conditions. Then they said that without exact address they cannot initiate the shipment from Pennsylvania back to SoCal "to prevent this from happening again". I had to spend a lot of time on the phone to finally contact the supervisor who was able to solve that issue. Will see how soon they will deliver boxes and in what condition. All in all I don't think they have not received my instructions about the hold. I am almost sure they shipped it DESPITE my instructions so that they can make me pay more. They never provided any proof of my stuff being shipped to Pennsylvania either. So, the chance is, they never even shipped my stuff out of their warehouse but still charged me $7000.

I signed up with this Chase Paymentech 6 months ago. Just signing up was a challenge in itself because their paperwork requirements remind me of 19th century. There were hidden fees and it took me another bunch of phone calls to sort that out. Finally, I opened a new business checking account and 3 weeks ago I contacted Chase Paymentech with a request to update that info. You HAVE to submit the form by FAX (!) and HAVE to send them a cancelled check. They clearly do not know that it is the 21st century out there. (American Express did all that in 2 minutes over the phone! Love them!) The worst part is that Chase Paymentech never contacts you back when there is an issue. They just sit there and wait without doing anything. I canceled my services with them.

Delays in order delivery. Lies about their location. Giving me some fake names and inflated job tittles like "support executive". Poor training in customer service. Website cites 2-4 business days. Then I was told that usually it is 4-5 days. My work, which was my first order and only half a page, wasn't delivered even after 1 week. Based on my communication experience this is scam.