Bergdorf Goodman

Bought a pair of Louboutins on their website. I didn't end up liking them, and so I sent them back using the return label they provided. It was picked up by their "agent" the next day and now it's just disappeared from tracking. It's been over a week and no update. After I reached out multiple times to find out what the delay was, I was finally given their internal tracking that shows it just sat at some facility for a week before it was even sent back to their warehouse. Now it's in transit and I'm told it could be another two weeks once they receive it before I get a refund! What a scam! I've gotten better customer service from WALMART for f&cks sake.

They are so unhelpful when it comes to shipping options. They sent me a package with Fedex Home Delivery, with a signature required. I wasn't home and I asked them to remove the restriction on the package so I can be able to pick it up at one of their locations and they said they don't do it. Plain and simple. I can't take time off work to sit around at home and wait for FedEx to redeliver, therefore the package will get returned to sender. I was counting on this package to arrive because it was a gift for mom's birthday. Shopping at Bergdorf Goodman created such an inconvenience. Never again.

I also had the same experience with a super cheap deal. Even got their credit card for it. 11 days later I still never received the item. No shipping information. So I called online customer service and they acted dumb and said they would send the information to the store so they can send it to me. 2 days later I received an email that my order was cancelled because it was out of stock. I agree it is a bunch of lies to lure you to buy other items on the website. Horrible! And the item is still on the website! Fraud!

Bergdorf Goodman recently sold me a Tom Ford Jennifer Medium Grained Leather Shoulder Bag. The bag is of outstanding quality, and it looks fantastic when worn. It also has a stylish look. The product is shipped easily, and the customer service is fantastic.

I have tried to track down two separate returns that I sent using the return labels provided. It has been weeks and they can't even figure out where the items are. They keep telling me to call back in another week. VERY frustrating. I am as patient as you can get, but I'm just about out of gas here. Nobody calls back or emails back as promised. They want at least 30 FREAKING DAYS before they'll start a formal investigation. What in the world takes 30 days? They say the postal service hasn't even scanned the package even though I sent it maybe a month ago using the RETURN LABEL PROVIDED by Bergdorf. This is ridiculous. I was ordering from them because of the great stuff online and because of no sales tax, but I think I'm done.

Ordered a pair of discounted shoes online three time, paid with credit card 3 times, got 3 times confirmation, but also got 3 time cancellation. But during 10 days while struggling with the order, the pair of shoes shows available online. Called customer service, was told it's out of stock. Asked why it's still showing available online, was told the website has not been updated.
The reason doesn't make sense at all. Who will believe the world famous department store's website has not been updated for 10 days?
It's entirely a customer cheating case that use fake discount merchandises online to lure customer.
Will never trust the Bergdorf Goodman again, and it has the worst customer service ever had.

Ive had 32 conversations with online Bergdorf Goodman customer service representatives that have yielded nothing. I purchased $300 garments to be delivered to Australia. Paid by Pay Pal. THEY cancelled the order. THEY have employed delaying tatics to try and passify me such as saying they have lodged an investigation into the matter. Still no refund. Ive had apologies, been lied to and told 5 contradicting stories as to what has transpired. Ive requested the matter be escalated only to be stalled and misled. Its now been 3 months.

It is vital that consumers be aware of the fraudulent practises of this company. Do not assume because the name Bergdof Goodman is well known that this protects your interests. I have had better service from EBay. I wish I could give 0/5

I spend $5000 to get $1000 gift card, i told them i order wrong size for 1 of the item and need to change, but if it will affect to my $1000 gift card i don't want to cancel the shoes. They said they will submitted my request, i wait for almost 4 month, i send email with very slow respond and when i call the lady name Shiena really not helpfull and end up they only give me $450 gift card not as promised after long wait almost 4 months... really disappointed.

Horrible online experience Purchased Prada sneakers and the order was never shipped Customer service provided me with different and incorrect information My order was canceled a week later BG refunded partially to my BG credit card however the portion paid with my BG gift card was not refunded ($500) Daniela from customer service says that I will have to wait 10/14 business days to get a new card Really lame

Owned by Neimans it gets FOURTY STARS. It is a wonderful site with spectacular clothing and accessories from top designers with a wide section. A trust worthy site as I have never had issue with the site or the store. I love the 5th ave NYC store and I try to shop there every time I am in the city. The site has many different items than what is available in store, moreover, when Bergdorf has a sale it is a fantastic sale- I am talking cheaper than outlet pricing. I wait for their sale over outlet because Bergdorf is first quality items with serious discounts. I love love love this store and I can not speak more highly of them. My love is shared with Neimans as their christmas book was my dreams in print, and they have great sales as well. Bergdorf just seems to have greater vaule sales... I swoon!

Purchased (on line) Saint Laurent bag two years ago-not my everyday handbag...clasp to close the bag fell off (used bag about five times total) and I saved magnetic closure piece. I called B.G. And was transferred to Leather Goods, repair dept., Federico. He was wonderful and we agreed $80 to adhere...he said customer service is sending you a shipping label. They sent me a receipt and I told them several times and they sent another "receipt." I called their C.S. And explained and she told me go to Fed Ex with receipt, they'll give you the label...I said, "promise, as it doesn't really work this way." She said, "yes!" I went to Fed Ex (downpour rain) and was told "no way" at FedEx so I called again and another C.S. Agent says "we don't accept bags from two years ago! I said, no, I just need a shipping label and she didn't ask me anything about it, nothing, just NO. I called again (third time) and woman promised to help, never heard from her again...then my account on line about the handbag, disappeared! Saga continues of clueless customer service agents on line and shipping label issues!
It's difficult to deal with their agents over a mere shipping label. It's also none of their business but they want the entire story and when I get to the fixing of the bag, they are so defense and did I say I'm paying for the repair myself. I'm on day four with them...oh they don't know about their leather goods department and Federico. Sigh. I spend much too much time on the phone with them and it's day four so I'm writing this to feel better for sending me on a wild goose chase in the rain with bogus instructions and time on the phone that equals into "nothing, again." Can't recoup time!

I ordered via website when there was an offer. Customer service asked me to sent personal information personal bank information I sent all the details a copy of my credit card etc my order was confirmed and without a work 3 days after my order was cancelled without a word a mail. Now costumers service asked me to order again. Of course offer is gone. Im from France and I think its totally not foreigners friendly. I confie all the details and I write my friends address in the USA for delivery and of course order canceled! So unprofessional!

I ordered a pair of Christian Louboutin pumps online that ended up being defective. It took three weeks for them to finally provide a shipping label after I followed-up daily. It goes without saying I was already annoyed that I had to put so much effort into just obtaining a label for a defective product that they sold.

After I shipped it out I followed the tracking number and it was signed for at their facility four days later... great! I waited a week and did not hear anything so I started following-up again. As soon as I would send the tracking number with proof of delivery the customer service representative would either stop responding or state "please be patient." It has now been thirteen days since the package was obtained by their return facility and I was just now notified, after some light "harassment," that they are now shipping it to Texas to be processed which will take an additional TWO weeks. Then they said I will have to wait another 2-3 weeks to obtain my refund.

This entire process will be around 10 weeks and countless hours of contacting customer service to return ONE DEFECTIVE PRODUCT! Please do not shop here, please do not order online! It is a horrible company that does not place customer care as a priority. They do not have the infrastructure to support online orders or returns. It is so poorly run and over rated, you have been warned!

As a first time buyer find the online ordering experience very perplex, and frustrating to the customer. Order would be cancelled without any notification or warning to the customer. Unbeknownst to the customer, there is some sort of fraud prevention verification process one may have to go through BEFORE placing the order otherwise the customer run the risk that their order " may or may not be cancelled automatically". BG is NOT obligated to notify the customer in any way that they verification process did not go through. The customer will "just have to call back to check". This is the process I gathered as i finished contacting BG customer service 5 times tonight (2 via online chat, 3 via phone). After being told to contact my credit card company unnecessarily twice come to find out the payment was processed and authorized by my credit card company. But returned by BG. I still don't know what is the problem. And why i cannot place order online. And now i am being told my item is sold out after one week of waiting. I agree with previous reviewer. The online chat rep are useless. They keep repeating the same information "pls contact your card holder" and their phone rep would said "i did not said it was your credit card problem".

I have never encounter this with any website and i am frequent online shopper. It shows BG online store does not value their customers and does not treat them with the same respect. Customer are expected to just deal with it or move on somewhere else. This is the message i perceived.