I also had the same experience with a super cheap deal. Even got their credit card for it. 11 days later I still never received the item. No shipping information. So I called online customer service and they acted dumb and said they would send the information to the store so they can send it to me. 2 days later I received an email that my order was cancelled because it was out of stock. I agree it is a bunch of lies to lure you to buy other items on the website. Horrible! And the item is still on the website! Fraud!