Bellacor

DO NOT, DO NOT, DO NOT USE THIS COMPANY! BUYER BEWARE! I ordered a bed for my daughter in AUGUST. It is now December 23rd. I got the bed yesterday missing a critical piece. WE can't use it. I called customer service, they hung up on me. I called back and was told that a supervisor would call me. THEY DIDN'T. They are absolutely horrible. PLEASE PLEASE PLEASE SAVE YOURSELF THE TROUBLE, MONEY AND AGGRAVATION AND DO NOT EVER USE THEM.

Purchased 3 LED mirrors, one arrived completely broken. I contacted Bellacor, follows all of their return instructions and requests, UPS guy picked up broken mirror in early November. Thought everything was OK, suddenly they are contacting me that they don't have any record of the return, this is over a month after it was picked up by a carrier which they sent. Now they are trying to sort it out and seem very disorganized. Very disappointed because mirrors are very nice. I wish they would find the returned damaged mirror and leave me out of it

Purchased two "open box deal"sconces for the new remodeled condo bathroom, the pictures are showed very nice petit looking lights with crystals.
On the arrival of the package I was surprised on how large the box was and after unpacking I discovered two giant sconces over 21 inches long, my guest bathoom are very small and those huge sconces would not work at all, they look like an industrial large lights for a very large spaces, there was not worning in the description. I called the costumer service to see if I can return them due to an honest mistake but unfortunately they explained to me that they are not able to accommodate me due to an a open box policy. Buyers be aware and buy from open box selection only if you totally sure!
Fortunately Bellacore representative reach out to me on the next day and was able to resolve the issue to my satisfactory. Thank you for the great customer service

I bought a Hooker lamp table from Bellacor at a good price. Everything went smoothly. Once it arrived, I found that the "distressed finish" was stupid looking. They take a gorgeous finish and then arbitrarily add little holes and scratches. It looks like a Frankenstein scar. Still, since there were only a couple, I decided I could live with it. That is not Bellacor's fault, that is Hooker Furniture's fault for taking something really nice and then "antiquing w/a distressed finish". The company says that is to make it look antique. In other words old and damaged, no thanks, I can do that myself. In any case, after the purchase Bellacor sent an email asking for a review. I made a review and rated the table very highly because it is beautiful, all wood, a large size w/drawer and shelf. In my review, I also mentioned the distressing, my opinion and showed photos. Bellacor refused to post the review because it didn't meet their standards. What standards? The only thing I can figure is you can't put the truth and show evidence. I guess if my positive review hadn't mentioned the distressing and showed photos it would have been OK. This makes me not trust other reviews on the site, or the site itself since they don't want honesty. No more Bellacor for me.

I was charged upfront for the merchandise I ordered. It was to be delivered in 2 weeks. I contacted the company after 3 weeks and was told they would look into it and email me. Another week later, no merchandise, no email. I got an email asking me to review my purchase, so I let them know my dissatisfaction in polite and accurate terms. I got another email saying my review had been moderated (translation: deleted). My next recourse will have to be contacting my credit card company. This is lousy service!

I am very surprised at the low star rating for Bellacor. Our experience was wonderful. Thank goodness I did not see the low star rating before I ordered. I probably would have looked elsewhere for the items I was looking for. The whole ordering process was extremely smooth. I had a question and their Customer Service was very helpful. I received my order within a week. I actually thought part of my order was on backorder but I received both items the same day! Totally phenomenal customer service and shipping time. Highly recommend!

STAY AWAY! I ordered a pendant Friday night. Saturday I realized that it wouldn't work, so I went back online to cancel it. No way to cancel it online. No chat option. No phone option. The ONLY option was e-mail. This was bad as I had ordered an "open box" item, which they consider not returnable. I talked with them Monday to confirm Cancel. They shipped it out Tuesday. Their reason-we didn't know that you wanted to cancel the pendant, even though my email said cancel pendant. Customer Service is a farce. "not their fault that it went out". "you knew it was open box". "we can't afford a chat or phone representative when we are closed". "we don't want to hold up all orders just because you want to cancel yours" etc. PLEASE PURCHASE FROM A CREDIBLE, HONEST COMPANY. BELLAOR IS NEITHER CREDIT OR HONEST.