Bellacor

Ordered items. They never arrived. No one ever sent email to let me know they'd be delayed. I reached out MULTIPLE times. FINALLY, someone told me the item was back ordered. For THREE MONTHS. I should have never been allowed to order an item that would not be available for three months or more. That's crazy. At the very least, the listing should have said "back ordered until…". I asked for a refund. It took them a full three weeks to do so. Three weeks. For something that was entirely their fault. That's ridiculous. Something is not right about this company. I would never order from them again.

I wish I would have seen these reviews before I ordered! My light came with missing parts. Now, I am having a difficult time getting the part, because Bellacor has to EMAIL the distributor, instead of handling it themselves. Save yourself the trouble and order from another company!

I had to return three sconces as the finish didn't work for my project. They charged me $208.35 for the sconces, and then credited me only$166.51. When I called customer service, it turns out that they charged restocking fees as well as shipping fees. No where on their site does it say that they charge restocking for smaller orders. Just not happy, this mistake cost me $41.84, and I will never shop on Bellacor again.

I recently purchased two, small, bathroom light fixtures and returned them because they arrived scratched and rusted. I didn't have time to complete their onerous photo upload and documentation process to justify the real reason I wanted to return them, so I indicated that I changed my mind about wanting them. I was charged $30 for return shipping - nearly the half of the total purchase price, which is ridiculous. As other reviewers have mentioned, this policy is not made clear until you process your return, which is infuriating. If this company insists on charging customers to return items, at least let us select the method of shipment to reduce costs; $30 for return shipping is outrageous, particularly since the company ships for free.

Ordered an 1100. 00 loveseat in September and still have not received it. Customer service is a joke. Everytime I call I get a scripted response, a form email and no product... 6 shipping delays so far. 2 attempts to cancel order and get a refund are ignored with a sorry for the delay form email... thus is not a company you want to do business with... just horrible

I ordered for the 1st time with Bellacor for light sconces. That weren't what was described so immediately called to get a return label to get them returned. The woman at Bellacor said that I would be responsible for paying return and told me it would be 11.00 for the 4 small boxes. I asked how much I would be refundabled and she refused to tell me. When I eventually saw refund they had changed me 11.00 per box x 4 boxes = 22.00 +. Shocking that this company would bold face lie to a customer. Please never order from this company. Shabby products and deceptive practices.

Customer service is very poor. The product purchased would not mount to the existing electrical box because the mounting screws were too short. Instead of making the effort to find out what type of screw was needed and then supplying the screw It was suggested that a $50.00 certificate of some type was worth a trip to the hardware store where I could be exposed to Covid. Life is apparently cheap at Bellcor. Bellacor will not accept the product in return because I attempted to install the light. The only way to find out the mounting screws were too short was to install the light. Tried to give someone other than Amazon some money but will have to go back to Amazon because they will stand behind products. Bellacor will not.

I ordered a bed from Bellacor for a house we were remodeling. When it arrived, the box looked okay so I assumed it was intact. We didn't need it for several months so I left it in the box. I ordered the bed in September and unboxed it a few days ago to discover it was damaged to the point of being unusable. I sent emails and pictures to Bellacor which were ignored. I called this morning and was told there was nothing they could do, that they had a 60 day return policy. I could understand not doing anything if the item was inexpensive, but the bed was over $700. I have lost that money with nothing to show for it. I had even asked if I could get other items to equal the value of the bed, but I'm getting nothing. I was told they couldn't recoup that loss. Well neither can I! Even a partial refund would help, but they are giving me nothing.

Bought a large photo printed on glass. When I opened the box, it looked very different from what was shown online- colors were much darker. Was told my lighting was not right and basically my expectations were unrealistic. Said they would contact their vendor to see if the product was "within acceptable specs". Opened a case with PayPal, who sent them a letter. Suddenly they sent me a return label. I was told I would get a refund within 10 days of product return. That did not happen. Yesterday they reached the end of PayPal's patience, and PayPal refunded my purchase price.

Beware of Bellacor! I ordered a Crystorama chandelier from Bellacor about 18 months ago. It was $995. I didn't use it much but the lights started sizzling and sparkling about 3 months ago and were popping my breakers. My electrician said the chandelier was defective because it wasn't wired properly. You could see all the light bulbs were burnt out at the base. Bellacor wouldn't do anything for me because they said it was more than a year. They wouldn't even give me a store credit. With tax and bulbs I spent over $1,000 for about a year's use of a chandelier. I would never buy from Bellacor or a Crystorama light again because they don't stand behind their product. Most reputable stores would have worked with me as a customer. Beware - Bellacor and Crystorama will NOT stand behind their sales.

Ordered for the first time in November and was told that this will be delayed. I was suppose to use this for my Bday/Thanksgiving. Customer service states that don't worry as it should arrive by Christmas as there will be more delivery services by the time. Christmas and New Year passed but no deliver. I was told this was to be delivered by March due to the delay in China (China is COVID free since later last year). I was told in April that the crate arrived and expect by May 19,2021. Today is May 20 and there is no delivery. I spoke with Monique, and she allegedly called the warehouse ( should I believe her words?) and I told her that they took my money ahead of time and its 6 months now. She told me to cancel the order (after waiting 6 months) and I requested that the owner email me the reason of the repeated delay. I will see if they will respond. My first time ordering in this company and my last.

I ordered 5 items from them, but 1 item was not as described. I followed their return policy instructions on that item and DID not hear from them x 3 weeks. I called and was told that my credit card was credited MINUS $24.00 shipping.! There was no written explanation and they would only offer to see me the fine print on return shipping costs. Refused to send me an e-mail concerning what was done. Lies, deception, poor customer support!

Purchased 3 LED mirrors, one arrived completely broken. I contacted Bellacor, follows all of their return instructions and requests, UPS guy picked up broken mirror in early November. Thought everything was OK, suddenly they are contacting me that they don't have any record of the return, this is over a month after it was picked up by a carrier which they sent. Now they are trying to sort it out and seem very disorganized. Very disappointed because mirrors are very nice. I wish they would find the returned damaged mirror and leave me out of it

I purchased a media chest on 8/15/15. The media chest arrived with 3 broken pieces. The product is manufactured in Vietnam and they are nailing the wood too close to the edge which results in splitting the wood. I contacted the company and sent pictures of the damage. I requested an exchange or partial refund. No response. Now get this. I received a request from the company to review the product. I wrote up the review and their response was "My review was being mediated.
Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! "What a joke, they only want good reviews. Avoid this company.

Ordered item on line. Cc debited immediately will not ship for four months. Will not re credit cc until shipped.
This causes me to have my cc company dispute the transaction