I ordered 5 items from them, but 1 item was not as described. I followed their return policy instructions on that item and DID not hear from them x 3 weeks. I called and was told that my credit card was credited MINUS $24.00 shipping.! There was no written explanation and they would only offer to see me the fine print on return shipping costs. Refused to send me an e-mail concerning what was done. Lies, deception, poor customer support!