pamela f.

STAY AWAY! I ordered a pendant Friday night. Saturday I realized that it wouldn't work, so I went back online to cancel it. No way to cancel it online. No chat option. No phone option. The ONLY option was e-mail. This was bad as I had ordered an "open box" item, which they consider not returnable. I talked with them Monday to confirm Cancel. They shipped it out Tuesday. Their reason-we didn't know that you wanted to cancel the pendant, even though my email said cancel pendant. Customer Service is a farce. "not their fault that it went out". "you knew it was open box". "we can't afford a chat or phone representative when we are closed". "we don't want to hold up all orders just because you want to cancel yours" etc. PLEASE PURCHASE FROM A CREDIBLE, HONEST COMPANY. BELLAOR IS NEITHER CREDIT OR HONEST.