Bed Bath & Beyond

How is this company still around? I purchased a mattress cover 9 days ago. It still hasn't been picked up from Bed Bath and Beyond. I tried contacting them this morning to see if I should give up on it, but the bot kept telling me that my email address and name weren't in their system. They are literally on the order confirmation, so I know I am not wrong. It took forever to get to a service representative. And then immediately disconnected. And I had to start the whole process again. And once I did it again, they told me their representatives were too busy and to try again. I can't cancel it, because it shows it has been shipped, even though it hasn't been picked up. I should have just gone with Amazon, which i just did. Amazon says it will be here tomorrow.

This store is a good place to go, shop and see what is available as they have a lot to choose from but not everything comes with a price you want to pay. Again, its a great store whenever you're finding the right products you need and they're on sale or at a price that make it a great place to shop. For the most part, its an average store with plenty of quality products but high to average prices and that is what makes for an average store.

I placed an order around Christmas time. The day after I placed the order - due to unforeseen circumstances, that gift was not needed. So I called to see the best and easiest way to handle it. Since I have a BB&B near me - I opted to receive the item and then take it back to the store. Waiting in line at the store - reminded me why it's not good for me to go INTO the store. All the cool stuff they have around the registers - and always only 1 person at the register... just to make you look at the cool stuff. I'm convinced that this is done on purpose, because there was no shortage of personnel in the store. Anyway, I returned the item - quick, easy and painless. The way it should be. So... nothing special... but then nothing horrible either! Whew.

Since the merge with Overstock, the customer service STINKS and delivery has slowed considerably. Bad move for Overstock to merge with a company that was already failing. I won't be purchasing from this site again.

The La Habra store is closing down. I bought and item that is not working and there is not way to know until you install it. Unfortunately because it is final sale, I couldn't get my money back. Be careful. Better don't buy. Don't give away your money for nothing. $20. The store managers don't have power. Their just doing their job.

So I ordered a foam bean bag chair for $125 online when it arrived there was zero foam in it it's just a cover then I found out it cost $40 for 10 lb of foam and this chair takes 100 lb of it on top of that the blankets I ordered they sent the wrong colors worst online shopping experience I have ever had if I could give them less than one star like a tenth of a star that's what I'd give them. I do plan on contacting the better Business bureau about it

They cancelled my order before Christmas so my gift did not arrive. No explanation given. Spent 20 min on the phone with customer service. They swore they would investigate why the manager cancelled the sale. Never heard a peep. They have lost my business permanently. Terrible companies have no customer service and this is a terrible company.

My sisters and I contributed to a baby stroller ($970!) for our niece on the BB&B gift registry. We then found out that she would not receive it until she paid the almost $100 in sales tax. The registry did not mention the sales tax at all, not giving us the option to pay it in advance. I called customer service and was told that the item was paid in full. After my niece received notification of the tax, I call customer service again and was told BB&B could do NOTHING. I finally sent her a gift card to cover the tax. I also e-mailed customer service with my complaint and received a "We will respond within 72 hours" e-mail from them, It has now been 2 weeks and still no response.