Bed Bath & Beyond

Terrible customer service. So difficult to get to a live person. The so-called live person I got I think was braindead. It took 22 minutes on the chat just to start a return. Not at all efficient and very frustrating repeating the same answers to the questions I'd already answered. I will never buy from bed bath & beyond/overstock again.

I totally agree with the reviewer who wrote about the scents at BB&B. I do not go to this store anymore. The Rockville MD store is an assault to my senses. As soon as I walk in I am confronted with all kinds of scents. I suffer from migraines and this store is to be avoided for anyone who get headaches and migraines and is scent sensitive. Too bad the store management will not listen to these complaints and provide a scent free place to shop for all of us who are sensitive to smells like those they blast throughout their stores!

Bought a personalized carving board which came with a stain on it (I sent pictures as proof.) Customer service solution #1: I order a new one, pay a second time and send the damaged back and wait for the money to put back on my credit card after they receive the item. I asked them to send out a replacement for free and as soon as I have it I would send the damaged one back which was denied. Solution #2: If I would try to fix it and keep it they give me 10$ BUT only to the so called wallet! Since I don't know if I ever buy from BBB I asked to put the 10$ back on my credit card which was denied too. That is unbelievable, that is no customer service at all. It is not my fault that the item arrived with a stain so why don't you find a customer friendly solution. Management never contacted me like promised. BBB that's a shame.

Tried to buy a Kate and Laurel wall mirror as a gift. Had beveled edges and a white frame. Opened it up. Two corner edges had at least 1/8" gap and the corners looked bulged. It wasn't due to shipping. The hard cardboard backing was glued over the cracks. I returned it. Then I tried to order the product a second time, which was a waste of time. Exact same problem. Now I have to return this one. Can someone give me back my time and remove my trouble?!? Don't buy this product from Bed Bath and Beyond! You'll regret it. And surely don't try it twice! Disgusted.

Ordered an item. It arrived LATE and was used. I sent pics pics showing the wear. They offered me a coupon to use on another purchase (not happening fool me once shame on you, twice shame on me) and a partial refund of $3. I paid just over $80 for the item. The image is of the item straight out of the box.

KC from Customer Service is truly awesome. I was helped quickly and my issue was resolved. All Customer Service associates should be like KC. My experience was very favorable and I'm happy with the resolution. Thank you, KC!

I placed an order for $41.72 and got my free shipping I only received part of my order and the most important item was back order after a month I called to see what happened and she said it was still backed ordered and did I want to wait or cancel so I said cancel. So they charged my credit card for the shipping! How sneaky! I will stick to Amazon!

In the description of the Vanity I bought, it was to include a 3 inch back splash and a power drawer. Relieved the product and no back splash or power drawer. They didn't even include the feet to offset any uneven flooring. I have emailed and called now for 3 weeks. I get the same BS. The vanity doesn't come with those parts sir. The real kick in the pants? They are still advertising the same vanity with the same 3 inch back splash and power drawer.

Beware of online orders if you have 2 addresses saved on file with Bed Bath and Beyond! It was hard to see what address it was shipping to, thus, all the things I ordered for my new home went to my old home. It was a mess! It cost BB&B a lot of time and money as well as huge headaches and loss of time for me, all the shipping, boxing, transporting, unboxing, returning, refusing shipments, could have easily been avoided if they just made the address easier to select and made it more prominent before finalizing your order! I tried to email, to call and only the in-store experience was helpful. The store agreed the online customer service was of no help!

I ordered the 600 GSM Bathroom Towel set in dark brown for $91.47. I was delivered quickly but it was not brown. I don't know what this color is they sent me but it's terrible. They feel and look cheap.
The return- I couldn't find any place to print the return label in the instructions so I had to call. A very nice and helpful woman named Armida helped me. This review has nothing to do with her just the product. Then I had to pay $15.33 "label fee". That is almost 17%! Yeah. I guess it cost that much to print a label! Now I have to find a box to fit 18 towels into and take it to UPS. I am afraid UPS will charge me a fee but I hope not. This is my first order with them and definitely my last. I'm ordering from Amazon. No box, no return charge and super simple.

Raleigh NC Sumner Blvd store offered no customer service for any of the 3 reps that tried to 'help'. All I wanted was to use a 20% off coupon on a $35 box of coffee and my order total was $41 - obviously no coupon had bee applied. Cxxx's response was 'I scanned the coupon' that is all I can do'. I left after 2 more reps refused to investigate why the coupon did not work.

I made and order beginning in June July it is now the end of July they took my money bur I cannot find out were my order us!they send me and e mail you cannot call them. They do not answer your e mail. Hate these group...

Customer service representative hung up the phone on me because I refused to repeat myself a third time. When I called back to explain to another representative that the 20% coupon off entire order was visible prior to paying but was removed prior to charging my card, the representatives lied and stated sale items can't get a coupon sale also (proof of lie attached). I told them I duplicated my efforts and can screenshot it taking off both discounts and the rep ignored me and kept lying. I asked for a supervisor and she came back and said a supervisor won't speak to me because prices change at random and they can't control that. The prices never changed in an hour. The 20% coupon simply wasn't applied. The resolution was for me to charge the entire order again & hope the 1st order from an hour ago doesn't ship from the warehouse & gets canceled. The attachments show that a sale AND coupon can be together. All I wanted was a credit for the difference of est. $59. I definitely wasn't charging over $1000 twice without a guarantee of a cancelation.