Bed Bath & BeyondReviews 661

I ordered a king size bedroom furniture. I was told delivery in two weeks which turned into almost 2 months. I recieved the furniture damaged and contacted customer service to refund and pick up the furniture. They said they would schedule pick up of furniture and only then can they refund me. It is now Two months later, I have kept contacting customer service and they keep telling me they can't get in touch with pick up and delivery department to schedule a pick up and process my refund. TWO MONTHS and you can't schedule a pick up, that is some messed up $#*!. They have the worst customer service ever. No one wants to do their job, just keep kicking me from department to the next when I call and still 2 MONTH LATER I HAVE YET TO RECIEVE A REFUND BECAUSE THEY CAN'T GET ANYONE TO PICK UP THE ORDER. THAT SOUNDS LIKE A BIG PROBLEM ON YOUR END. YOU OBVIOUSLY ARE MAKING DELIVERIES BUT CAN'T GIVE PEOPLE THEIR MONEY BACK.

I purchased a hamper at bath and beyond I retuned the hamper and I wasn't given my full refund back I was charge four dollars for retuning the item back

I placed an order for $41.72 and got my free shipping I only received part of my order and the most important item was back order after a month I called to see what happened and she said it was still backed ordered and did I want to wait or cancel so I said cancel. So they charged my credit card for the shipping! How sneaky! I will stick to Amazon!

The item ordered could not be shipped thus cancelled. Bummer but it happens. No big deal. Bed Bath and Beyond sent the cancellation email to me yet continues to charge my card $153.72 every 4-5 business days. Keeping the hold or pending charge on my account. (It's been a month) I've spoken with 7 different representatives, all whom give wrong information Or contradict one another. It's almost laughable how terrible it's been to work with them. I don't understand how charging someone for an item they didn't purchase is possible. I genuinely thought that was called fraud. Maybe think twice before making an online purchase. And good luck with customer service. I'll stick with Target from here on out

The Blue stoneware I purchased is truly a welcome addition of color to my dining. The quality is superior my friends complement my stoneware.

Stop charging membership! This is crazy you charge customers to shop at your stores! Must feel privileged with such a weak economy!

From the time i did my baby registry. Worst experience on online shopping at bed bath and beyond. And buy buy baby Customer service is beyond pathetic useless takes no responsibility from the delivery to the returns or even with refunding. I don't know from where to begin, from my registry someone order more than a $1,000 worth gift and they cancelled it three times i spoke to them each times they been cancelling they said its a loss prevention department that handles this kind of purchases they been holding the money more than a week each time the item was purchased and for the third time we literally have to beg them to purchase item and they send me email saying that now they are not going to put a restriction amount on my registry so i can go head and place the order and guess what for the third time it got cancelled so i am tired of them and told my people not to buy anything not to mention every time someone order anything they cancelled it and we have to call again... and again their customer service problem and handling their business didn't stop in that i ordered the Elvie wearable double electric breast pump for $549.99 and the delivery shows from 6/2-6/7 after i ordered maybe 8 hours later the item marked delivered and i was confused and called them why the item was marked delivered they said the item was delivered the same day, i ordered the item on Sunday evening i dont know how its possible for the company to deliver it in the middle of the night so i am told the driver send a picture proof of delivery so they wont be able to replace it one of the representative said since its very expensive they are not allowed to replace it but its okay for me to loose my money i just couldn't believe and i keep calling until i get it resolved and i am told to report a police and i did they still refused to replace it for me because it was expensive. This is the worst experience i have ever experienced in my life... please please do not do your baby registry in this company its simply scam BIG SCAM! They don't even want you to contact corporate so unless you want to loose your money and get disappointed stay away from buy buy baby!

I ordered a Bath Mat on line. They took my money, but never told me it wasn't in stock. I had to call Customer service twice, wondering where my order was, getting the run around both times. They don't give you tracking numbers, or tell you if your order is delayed, because it isn't in stock, and don't know when it will be back in stock. This company has Terrible Customer Service and a lousy, out-of-date merchandise inventory system.

Still trying to get an order processed to replace a missing item from a set. So far, three different chat reps gave misinformation and failed to do what they promised. Terrible customer service! You've lost a very good customer.

I ordered 4 Corning ceramic soup mugs. Three came packed in a large box with loose bubble wrap, two out of the three were smashed. The replacement order of two mugs came with one smashed because they were both put in the same bubble wrap. It's just stupid lazy workers and poor supervision. Poorly trained employees. Warning: don't order from Bed Bath and beyond.com. This will be the next company to go down the tubes. UPS Delivery Agent could hear the broken items but left them anyway.

If you do an online order and request "standard shipping" they will FREE UPGRADE you to one day delivery -- THEN, if it is after 5p, they will CANCEL that order.
You will then say what the $#*! and re-order, AGAIN REQUESTING STANDARD SHIPPING.
And AGAIN they will upgrade to one day. They will deliver the order.
You will then get an email saying your order is delayed.
You will get another delivery.
You will be charged twice for BOTH orders.
You will call customer service and be connected to some god forsaken $#*!hole in the pacific whose people THINK they speak english.
You will call the local bbb store where the order was packed. They will deny responsibility and lay it on doordash (which you did not ask for).
You will FINALLY call the credit card and cancel ALL PAYMENTS to bbb. $#*! 'em. Come and get me.

Save yourself hassle and return problems they don't inform you bout your items and hold your money for weeks return policy My $#*!

Bed bath & beyond emailed me multiple times for days before my item was to be delivered. I stayed home all day because my item was going to be delivered on Tuesday I had multiple emails verifying this. I stayed home all day Tuesday it was beautiful out my item has not arrived they have blown up my email but can't send the item on time. I WILL NOT ORDER FROM THIS STORE AGAIN!

From the time the item was purchased online. Worst experience on online shopping at bed bath and beyond. Customer service is beyond pathetic useless takes no responsibility from the delivery to the returns or even with refunding
A damaged item has no value and when I want to return it they want me to do the packaging and take the trouble instead of taking any responsibility and when I asked for a refund they said they want toRefund partially now does that mean I'm keeping the partial desk and returning the partial item. I want a full refund for damaged item that has value to me
Please take your item and please return me my full payment I have never had any such experience with any other online purchasing this is third grade business shame on you

I ORDERED A WEEK AGO. IT SAID DELIVERY MONDAY. I KNEW BY FRIDAY THERE WAS AN ISSUE WHEN TRACKING HAD NOT BEEN ENTERED. I CONTACTED THEM. THEY COULD NOT PROVIDE A SHIPPING BECAUSE IT HAD NOT BEEN SENT. I SAID CANCEL THEN. I WILL BUY ON AMAZON. THEY WOULD NOT LET ME CANCEL BECAUSE IT WAS WITH A THIRD PARTY VENDOR THEY WORK WITH. COME MONDAY AT THE END OF THE DAY, NO DELIVERY AND NO CHANGE OF DELIVERY DATE OR TRACKING EVEN AFTER SPEAKING TO THEM ON FRIDAY. I CONTACT THEM AGAIN AND THEY SAID AGAIN THEY CANNOT CANCEL THE ORDER. THEY COULD NOT PROVIDE ME WITH A SHIPPING TRACKING AND THE INFORMATION WOULD BE UPDATED SHORTLY. IT IS NOW 11.30PM AT NIGHT AND IT STILL SITS THERE TO BE DELIVERED TODAY. I WANT TO CANCEL BECAUSE I CAN ORDER THE ITEM WITH AMAZON PRIME WHICH IS RELIABLE. SO I AM NOW STUCK WITH NOT DELIVERED, NO SHIPPING TRACKING AND REFUSAL TO REFUND ME. IS THERE ANY LEGAL RECOURSE I HAVE THAT THEY REFUSE TO CANCEL THE ORDER GIVEN THE CIRCUMSTANCES?

Place an order 5 days ago, paid for same day delivery. Called customer service 3 times, each time they said good news you will receive your order tomorrow. Called our local store, manager said the order was there for me to pick up. Manager was rude and not helpful at all. He was happy to cancel my order. I ended up purchasing a better product for less cost from Kohls. It will be a very long time before I even consider shopping there again. My order still shows pending and will be delivered by 8pm today. What has happened to BBB?

I will never ever use bb&b again. My online order has been a shoppers worst nightmare. I have been waiting a week on "order processing" status. After contacting then I am told product was on backorder. When buying online it falsely stated would ship in 2 days. I have received 2 of the 5 items I ordered a week ago. I am still missing 2 items that the shipping details have been the same for 2 days. I online shop more than in store and I have never experienced anything so terrible. A complete cluster of crap. I DO NOT recommend buying anything from BB&B online. Worst service ever and still waiting for items. I even contacted customer service who assured me my item would ship the next day. When I didn't receive item I contacted them again and was told the truth the 2nd go around. Backordered. I give them a ZERO for online shopping.