I ordered a dress and a romper from the site, it took 9 days to process my order and if I hadn't written to ask about my order they still wouldn't have sent it.
I called DPEX (the delivery company they use) and they told my this site has not stated within how many days should the parcel be delivered. The time for delivery on the clothes site is a LIE. I live in Hong Kong and the site is based in China. It shouldn't have taken THIS long, it's been more three weeks.
My advice, however biased it might be (better safe than sorry) is, DON'T BUY FROM CHINESE SITES. The quality often turns out to be crap, and people are used to being dishonest. It is slightly pricier to buy from UK- or US-based stores, but your $#*! is mostly covered. I did not know it's a Chinese site, until I see the broken English in the emails from the customer service people. And I was like, f**k. I'm still waiting for the items, if the quality turns out to be bad, I'd definitely ask for a refund.
The way these Chinese sites work, is that you can't get back at them and they've had your money. I hope this rant could at least let more people know.
I am amazed at the site. Price and quality at a height. I will advise everyone too. Highly Recommendable
In May of 2020 I ordered two lights from beautiful Halo. While waiting on them to arrive I ordered a ceiling fan. First of all the first two lights took over 8 weeks to arrive. The multi light Windmill did not look like the picture that was displayed. The second light, The Striking Ceiling Fixture Burst with Stylish Design finally arrived, much later than the first. It had a strong odor of gasoline on it. There were no lights with it, and no way of attaching the blue stylish crystals. I contacted customer service multiple times however the company never corrected the problem. I sent photos to the company requesting a refund (which they declined) I sent several photos they claimed that they could not see them. I am frustrated and angry that I'd spent my money with this company and and I have a product that I can't use. I asked them to cancel and refund my money for the third light that I'd ordered because it had not been shipped. Almost 3 months later I received the ceiling fan, The Modernism Oval Cage Ceiling Fan. I opened it and found that there was a part missing on it also. The hanging ball that holds the fan in in place is missing. Now I have two light fixtures to which I've spent a total of $416.35 that I can not use. The company has not issued a refund nor tried to replace the missing parts. As a customer, I'm very disappointed with the products and the poor customer service. I wouldn't advise anyone to order from this company as they do not have good customer service. If you have a problem they are not willing to correct it it. They only want your money. Also all of the instructions that come with the product are very difficult to understand.
Beautiful halo is a scam site. I learned my lesson i will see if i get anything back from my credit card. I wish i could put a negative rating on it.
You can almost copy and paste the names of some of the clothes into Amazons search and find the exact same items for substantially less.
This site takes the win against Wish, defenaltly cant commit to the times they set with the cash you send. Literally sucks.
I have waited over 2 months for my purchase. They took my money, over $350 and will not process my refund.
I never write reviews, but I will due to this awful experience. I recommend avoiding this vendor at all costs. After noticing that my order still had not shipped more than a week after ordering, I asked for an update, then ultimately attempted to cancel my order. They refused and kept offering to ship. See my correspondence with their customer service below:
-----------
From: Customer March 20,2018 08:49 AM
Subject: Have not received order
Additional information:
Hello. I ordered my light fixture over a week ago and it still has not shipped. I am wonder what the status is? Order number: *******.
Thank you.
Contact information:
From: Customer March 20,2018 08:55 PM
I would like to cancel my order and would like my money refunded. I am not happy with your customer service and have found a similar lamp elsewhere.
Please confirm that this order will be cancelled and my money refunded to me.
From: Customer Services March 21,2018 05:24 AM
Dear customer,
Sorry for the delay reply
As we checked that we will ship out for you
Please keep it
Is it ok?
Ann
From: Customer March 21,2018 12:44 PM
Please cancel my order and refund my money ASAP. I do not want the item any longer.
From: Customer Services March 22,2018 01:13 AM
Dear customer
Sorry for the delay, as we checked, your package is ready to ship, we can send the package out today
We will give you 5% refund, will you keep the order?
Waiting for your reply, have a nice day
Lemon
From: Customer New March 22,2018 03:43 AM
NO! Please cancel my order and DO NOT SHIP. I want my money refunded ASAP. I have stated this now 3 or 4 times. Please confirm that you will do this. I repeat, I DO NOT want this order.
I am very unhappy with your customer service so far.
Hi Dirk，as the site policy, you can send your cancellation request to the after-sale within 24h to get your refund,
As well as beyond 24h when the order still under processing. We are sorry for the delay, but please there is the processing time for each order except those marked shipping in 24h, please. We did hope you can keep the order but we also respect our customer's decision, and you can still send your cancellation and the site would do that for you after confirmed, please
The lighting totally not worth its money. The quality is awful, the support team either. The only good thing is a speed or shipment.
I have still not received my goods. They fail to respond to my emails but were quick to take my money. Do not use.
BEWARE! Been over a month - Still only received 1 unit of my 2 unit order. No phone number, no email address - I am so stupid for doing business with this company. No instructions inside unit. They shipped it ON A BOAT! That was never presented up front!
Ticket #*******
Ticket Status: Processing
Ticket ID: *******
Order Number: *******
Order Date: May 02,2020
From: Marilyn Hutton May 11,2020 11:26 AM
Subject: Have not received order
Why hasn't my order shipped yet? Your tracking info provided is not real - has not moved at all (see attached image) - please advise ASAP before I contact my credit card company. I need to hear from you within 2 days.
From: Customer Services May 13,2020 10:33 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Please kindly wait for it.
Have a nice day.
Regards,
Vecchio
From: May 13,2020 02:46 PM
By a boat?
I cant wait for a boat - cancel my order now please
From: Customer Services May 15,2020 03:57 AM
Dear customer,
Sorry for that, as checked, your package is still on the way, please kindly wait, many thanks.
The order can't cancel as it was shipped according to our site policy, hope you can understand.
Regards,
From:
May 31,2020 03:26 AM
Payment cancelled with PayPal
From: Customer Services June 02,2020 01:26 AM
Dear customer,
As we check, your order was shipped out
By sea.
It's on the boat, and it will exchange to FedEx or UPS when it arrives in US.
The tracking information will be updated when it arrives in US as well.
Close the case please.
Have a nice day.
Regards,
Vecchio
From:
June 09,2020 11:51 PM
Only one light has been delivered June 6 - over 1 month from order date. Where's the other one? I have committed to make it my life's mission for 1000 bad reviews for your company - my customer has cancelled their order - Lost $100's of dollars because of you
This company is fraudulent... they are thieves. Stole the money. False promises. No merchandise arrived. They are thieves...
Hi, we are sorry for the delay. As the site have stated that each orders on the site have it's procesing time and the shipping tiem, except those marked ship in 24hrs. Please for your order, as checked, the parcel have been shipped out, please you can track the order status on your site account, finding My Orders, and on the bottom right, you can submit a tickets for further information also, please. And for after-sales you can send to the: support@beautifulhalo.com
I ordered a hoodie for my son, but it was a size too small and they would not allow an exchange. I would NEVER buy from this company again
Doesn't look or fit anything like the way it should, cheap material and very poor construction. Total waste of money.
Another scam, what has this world come too? It is hard for me to believe that anyone actually receive a high quality product
Seems that I'll get nothing though I paid 42 USD...! Nobody replies to you! Never use this site! They are cheating people!
Received damaged, won't replace or refund. TERRIBLE customer service! You may have the same experience, don't risk it. Buy elsewhere
Dear Mile，We are so sorry that item come with the flaw
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Overview
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1962nd among Women's Clothing sites.
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- Hong Kong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have sent a massage to you, please reply to us.
We will certainly help you to solve the problem.
Thanks.