Beautiful Halo

Item took a ridiculously long time to come. It was poorly packaged and not marked as fragile. Broken and dented on arrival with severely torn packaging. We have not taken the product out of the packaging as damage was obvious upon opening one side. Pictures are attached yet they say that they cannot see that the item is damaged. Now having trouble getting item collected and money refunded, even though insurance was bought.
Communication is appalling and they have totally ignored our request for a copy of terms and conditions and an insurance claims form. Our credit card provider is now assisting us with the claim for a full refund.
I will never buy from this company again and my advice to everybody is to avoid at all cost.

I ordered 2 lights costing over $1,200 and after 60 days I messaged them as none of the provided tracking numbers worked. After I was told to wait a few more days several times I was nearing 90 days since they took my money. I opened a dispute with my credit card company and got my money back as beautiful refused to refund me due to their policy. Which I don't get as they apparently never shipped my product and kept lying about it. They are from China which their site doesn't clearly state and customer service tries to lie and string you along to keep your money. Save yourself the trouble and buy from Alibaba directly for half the cost and you will actually get your lights!

Ordered a skirt
Always wear size S
I compared the size guide with few of brands that I wear and seemed the same.
Skirt too small
Company doesn't offer refund or exchange
What a medieval way of shopping!
Get it right as there is no second chance

I'm sorry I didn't read reviews first!
Bought a jacket for an event and when it arrived it didn't fit and there were buttons but no button holes!
And of course they are giving me a hard time on a return. 20% is what they are trying to give me and told me that shipping it back would be very expensive!
Totally mad that I fell for such a scam company!

Awful quality sizing nowhere near realistic large didn't fit size 10! Refused a refund or to accept my return do not waste your money thank god I paid with PayPal and on my credit card so was able to dispute with them

Lighting does not meet Australian Electrical Standards & no licences electrician will install it.
Chandelier came in like 100 pieces & was missing parts.
They offered 40% refund to keep it but I can't get it installed by anyone.
They won't refund me my money, have to go through PayPal.

I purchased for my client, a light fixture from them, and when it arrived two of the globes were broken, I asked for replacements and they asked for pictures - standard... but they continued to ask for the pictures even though they were sent several times. As it turned out the fixture didn't even work. There was no electrical in the piece. I requested a replacement. After 15 emails back and forth, they finally agreed, but insisted I pay the almost $300 shipping charge to return the non-working
$800+ fixture. 20 or so emails of my insisting I should not have to pay for something that does not work... they have still not remedied the issue. I had to throw out the fixture and I'm out the money. Do not do business with these people.

Ordered copper lights for my bar area.
When delivered they are Red with patches of black.
They are refusing to take them back and have offered me 20% to keep them. What a joke. I've attached pics of what they sent

Ordered a chandelier.was nothing like they said.next day I got in touch to say I wanted a refund.no reply so got pay pal involved ( rubbish also) Had to pay three hundred and 21 pounds.to send it back.after a week was told they received it.but sent it back o refund So near on a thousand pounds later.we are stuck with it.pay pal no help! Don't purchase from the Chinese rip off didn't want to give one star but couldn't send review if not

We ordered 3 of these. They took 6 months to arrive and within ONE year, one of the lights completely failed to light. Since it is a built in feature, there is no replacement part for it. Within 4 months, the second light was flickering and failed completely shortly after. Very disappointed. These were not cheap cost wise to begin with; they are cheap quality however. No response from the company after 3 outreaches.

Purchased a 'wooden' feature light for 460 aud. When it arrived it was plastic painted to look like wood. I explained under Australian law this is not allowed they said I could return it for a 60 percent discount. As they are not based in Australia I had no choice to accept. The item is stuck in customs and required them to release it. They are refusing. It cost me 60 bucks to send it to them. So I'm down 520 now with no resolution in site. Avoid these liars at all cost!

I purchased a Chandelier. I paid for what was a pictured a large one at the top price. What I received was the smaller one. When I asked for a refund of the difference, I was denied. They said all was correct. I asked to escalate and was denied. Who sells more for les and less for more? These people are "Shady" and be careful if you choose with them. I suggested they correct the listing on the website...don't know if they will or even care too. The pictures what was advertised (larger) and what was sent (Smaller- at a higher price)

I Ordered a cardigan for my bro on Nov 6, paid for fastest delivery + insurance, I received an email saying congrats it's been shipped, but I haven't received it! I contacted CS, they told me 1 lie after the other then asked me to contact the support team who insisted that it's been shipped while the tracking site says it's still in China! On Nov 18 I received an email saying it's been now shipped "from China"! They denied cancellation and refund saying it's against their website "POLICY"! I wrote a review on their website but it was hidden from others. I would stay away from them if I were you!

We ordered a particular hoodie for my nephew and when it didn't come we got on their site with the chat bot, which said that the item is out of stock. That wasn't the case when they took our money. The chat bot would only offer a small discount for a different item that we'd probably never get, and would not offer a refund when asked repeatedly. Luckily we used pay pal so we might see that money again. If I could give negative stars, I would.

Ordered eight wall sconces from their website five of the eight showed up 12 weeks later than expected as we paid a premium price for expedited shipping. Three of the five were completely broken the remaining three we're apparently sent back to the shipper for an in accurate address not sure how that happens they were all ordered at the same time?. Told that if I wanted them resent I would have to re-pay shipping costs. Although the company has been responsive to every email and quite quickly and they did reimburse us 30% of our purchase price we still only have two of the eight originally ordered lights and based on their value and the missing ones were about $900 in the hole. We are waiting to see if this company resolves but our confidence is low.

I received my order almost 3 months after I ordered my lights and they finally arrived today all banged up. Ridiculous customer service run around. I think I just bought very expensive used and abused light fixtures. Thanks for nothing. Your rating from me is not even 1 star. BUYER BEWARE!

Bought seven pendant lights and two sconces from this website without checking their reviews first. I received all but one of the pendants and they are completely different from what is shown in the website. The photos on the website are nice wood pendants, which makes sense given the high price and I received these tin cheap lights with no brackets. Moreover, I live in Canada and had requested 100 V and they have sent me 220 V lights. Like many others here, I contacted them and was given incoherent excuses saying everything is ok and they will do nothing. A total scam. I am out more than $850 and will try reporting them through my credit card.

Just about the worst experience with an online retailer one can imagine. The fixture arrived nearly two months after ordering in a box that was mostly crushed. The light itself suffered minimal cosmetic damage so I went ahead and installed it.

Of the three lights, one was a dead short, one had no connection, and one worked. The dead short nearly cost us an electrical fire.

Connecting with customer service via email was joke. I made a video of detailing the problems with the wiring and they claimed not to be able to view or download the video on YouTube, a shared Google Drive, or as an attachment via email. I was given the run-around for weeks and offered 'solutions' ranging from how to properly screw in a lightbulb (literally) to asking which shade was broken so the 'warehouse' could be notified.

Unadulterated scam. Stay away.