Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beautiful Halo most frequently mention customer service, tracking number, and credit card problems. Beautiful Halo ranks 2383rd among Women's Clothing sites.
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We took a chance buying a light fixture and have not been disappointed! It took a while to arrive, but we understood that going in. We absolutely LOVE our light fixture and our electricians were impressed too. If we had bought from a lighting store here, it would have cost well over $1,000. We are very happy with our purchase.
Ordered a skirt Always wear size S I compared the size guide with few of brands that I wear and seemed the same. Skirt too small Company doesn't offer refund or exchange What a medieval way of shopping! Get it right as there is no second chance
Ordered a skirt
Always wear size S
I compared the size guide with few of brands that I wear and seemed the same.
Skirt too small
Company doesn't offer refund or exchange
What a medieval way of shopping!
Get it right as there is no second chance
Products used:
Ordered a skirt
Always wear size S
I compared the size guide with few of brands that I wear and seemed the same.
Skirt too small
Company doesn’t offer refund or exchange
What a medieval way of shopping!
Get it right as there is no second chance
Awful customer service fraudulent products. This company should not be able to sell in the United States they are scammers.
Tip for consumers:
Fraudulent company with bad customer service DONT BUY FROM THEM THEY ARE SCAMMER
Products used:
Jacket I ordered a xl men's and got an xs men's, and no returns
We ordered a particular hoodie for my nephew and when it didn't come we got on their site with the chat bot, which said that the item is out of stock. That wasn't the case when they took our money. The chat bot would only offer a small discount for a different item that we'd probably never get, and would not offer a refund when asked repeatedly. Luckily we used pay pal so we might see that money again. If I could give negative stars, I would.
Tip for consumers:
Probably scammers
Products used:
Didn't get any
Ordered a chandelier.was nothing like they said.next day I got in touch to say I wanted a refund.no reply so got pay pal involved ( rubbish also) Had to pay three hundred and 21 pounds.to send it back.after a week was told they received it.but sent it back o refund So near on a thousand pounds later.we are stuck with it.pay pal no help! Don't purchase from the Chinese rip off didn't want to give one star but couldn't send review if not
I Ordered a cardigan for my bro on Nov 6, paid for fastest delivery + insurance, I received an email saying congrats it's been shipped, but I haven't received it! I contacted CS, they told me 1 lie after the other then asked me to contact the support team who insisted that it's been shipped while the tracking site says it's still in China! On Nov 18 I received an email saying it's been now shipped "from China"! They denied cancellation and refund saying it's against their website "POLICY"! I wrote a review on their website but it was hidden from others. I would stay away from them if I were you!
Tip for consumers:
According to their policy, you can cancel the order if it hasn't been shipped, so they lied to me in order not to cancel mine! Returns and refunds are only within 15 days from the delivered date, but they make it impossible to receive the item before 15 days so to exceed their deadline and make it impossible to be returned and refunded! Well played! They shipped my item after 12 days, so I'm stuck with it whether it suits my bro or not! Such scammers and fraudulent.
Products used:
Cardigan
We ordered 3 of these. They took 6 months to arrive and within ONE year, one of the lights completely failed to light. Since it is a built in feature, there is no replacement part for it. Within 4 months, the second light was flickering and failed completely shortly after. Very disappointed. These were not cheap cost wise to begin with; they are cheap quality however. No response from the company after 3 outreaches.
Tip for consumers:
Shop elsewhere. Zero quality. Zero service. Zero refund.
Products used:
Beautifulhalo LED ceiling fan/light combo
They do not honor their return policy even if they sell you clothing with the stitching falling out. I attached a photo of just one example out of many. They told me to keep the shirt and take it to a local tailor. They then offered me a 20% discount to keep the shirt. When I asked for a 50% refund they stopped responding. I am not sure what is going on now. Totally fraud rip off of a company. Stay away from them.
Tip for consumers:
They will not give you a full refund even with a defective/damaged product. They will offer a partial refund at 10% of the order. Stay away.
Products used:
clothing
Purchased a 'wooden' feature light for 460 aud. When it arrived it was plastic painted to look like wood. I explained under Australian law this is not allowed they said I could return it for a 60 percent discount. As they are not based in Australia I had no choice to accept. The item is stuck in customs and required them to release it. They are refusing. It cost me 60 bucks to send it to them. So I'm down 520 now with no resolution in site. Avoid these liars at all cost!
Tip for consumers:
Avoid
Products used:
Feature light, pendant light
I'm sorry I didn't read reviews first!
Bought a jacket for an event and when it arrived it didn't fit and there were buttons but no button holes!
And of course they are giving me a hard time on a return. 20% is what they are trying to give me and told me that shipping it back would be very expensive!
Totally mad that I fell for such a scam company!
I purchased a Chandelier. I paid for what was a pictured a large one at the top price. What I received was the smaller one. When I asked for a refund of the difference, I was denied. They said all was correct. I asked to escalate and was denied. Who sells more for les and less for more? These people are "Shady" and be careful if you choose with them. I suggested they correct the listing on the website...don't know if they will or even care too. The pictures what was advertised (larger) and what was sent (Smaller- at a higher price)
Tip for consumers:
be cautious of what you pay for
Products used:
The one shown without literature
We took a chance buying a light fixture and have not been disappointed!
It took a while to arrive, but we understood that going in. We absolutely LOVE our light fixture and our electricians were impressed too. If we had bought from a lighting store here, it would have cost well over $1,000. We are very happy with our purchase.
Tip for consumers:
Know that shipping takes a while for light fixtures and if you expect that going in, you won’t be disappointed with how long it takes. This isn’t Amazon where things show up in 2 days.
Products used:
Light fixture
I purchased two wall scones. They arrived without any ability to mount them to the wall but more importantly they are not approved for use in North America. After numerous discussions with Beautiful Halo, they feel that Chinese certification is enough. These fixtures were $160 each and are just plastic, very, very cheap. They offered to send the missing parts and give me a 10% discount, knowing that it is expensive to send back to China. But that is exactly what I will do. Let them fill there own junk yards.
Tip for consumers:
When I asked if it was certified for use in North America, they said yes. But when I asked to see proof they sent the Chinese “certification”
Products used:
I bought a similar fixture from light in the box and it is certified
The lamp was late but it did arrive. As pictured. It's very beautiful and delicate. Takes an odd size bulb but I love it! Thanks MDepew
Tip for consumers:
I was very worried because it was late and I had read some really bad reviews about this company but I had no problem. It was as pictured
Products used:
Lamp
I ordered 2 lights costing over $1,200 and after 60 days I messaged them as none of the provided tracking numbers worked. After I was told to wait a few more days several times I was nearing 90 days since they took my money. I opened a dispute with my credit card company and got my money back as beautiful refused to refund me due to their policy. Which I don't get as they apparently never shipped my product and kept lying about it. They are from China which their site doesn't clearly state and customer service tries to lie and string you along to keep your money. Save yourself the trouble and buy from Alibaba directly for half the cost and you will actually get your lights!
Tip for consumers:
Don’t. Scam and thieves.
Products used:
None. Never received.
Item took a ridiculously long time to come. It was poorly packaged and not marked as fragile. Broken and dented on arrival with severely torn packaging. We have not taken the product out of the packaging as damage was obvious upon opening one side. Pictures are attached yet they say that they cannot see that the item is damaged. Now having trouble getting item collected and money refunded, even though insurance was bought.
Communication is appalling and they have totally ignored our request for a copy of terms and conditions and an insurance claims form. Our credit card provider is now assisting us with the claim for a full refund.
I will never buy from this company again and my advice to everybody is to avoid at all cost.
Tip for consumers:
Avoid at all costs, fraudsters
Products used:
None
I'm really surprised. I've ordered from beautiful halo in the late may. I've bought 3 shirts. My package came today after waiting 2 months. But surprisingly I only got 2. I'm not sure if they're gonna send the last one or not. The quality is not that bad. Before my package came, I checked the reviews because I felt like i got scammed. All of the reviews were BAD, But it came. The designs are nice and nothing is wrong with my clothing except for the fact that I'm missing one.
I bought lights from this website, which didn't come for 2 months despite the website claims 6-8 days. One of the lights had an issue. The customer rep said I can ship the item back to China if I want a refund. After many back and forth, they finally agreed to ship a replacement part on the broken light piece. Months later, nothing came, and Paypal dispute timeline has passed. Now I end up with broken lights that cannot be used... The company totally manipulate you into missing PayPal timeline. Whatever you choose to spend on this website, just be ready to treat it as a donation!
Same comments. Ordered lights, received a shipping UPS label number and maybe the boat sank along the way. I realize I should have reviewed the website first and I own that. Sad as they are making a fortune on people like me. I know my $300 is gone. I will open a ticket with Paypal and my Credit Card Co. To see if I can get a refund.
In 15 years of online purchases, this is the first time I was scammed, so I can't be that upset as my track record is good. I am not happy, but what can I do? I am happy to take suggestions.
UPDATE: It arrived in perfect condition. 2 Months late but it's beautiful. The company does have issues with tracking and I thought I was scammed but I received exactly what I ordered.
I purchased a beautiful halo ultra thin flush mount ceiling lamp fixture for some $200. Turns out it's cheap. The lamp filter or 'shade' has dimples that won't come out.
I purchased a light for $237.71 plus $67 shipping fee. The light is an LED light. It came with one LED Driver that was broken. Within two weeks the second driver blew and caught fire. Now after reporting both situations this company offers a 5% refund on an item that could burn my home down to the ground. They have the nerve to want me to pay and send the item back to Hong Kong. I have exchanged over 23 email concerning this matter.
STAY AWAY FROM THIS JUNK THIS COMPANY SELLS.
Tip for consumers:
Don’t order from this Hong Kong company. They sell defective merchandise and expect customers to pay shipping plus insurance to get their Junk.
Products used:
Ceiling light fixtures
My daughter ordered a dress (ladies large) according to the size chart that was given with the item. When it arrived it was so small it would barely fit a 7 year old. They refused to take it back and give a refund saying that if there were no defects in the dress they wouldn't authorize a return. After a back and forth and my threats to file a claim with my credit card, I finally accepted a 50% refund because they let me keep the dress. I will never purchase from them again.
Tip for consumers:
The clothing is junk and not worth the price
Products used:
dress
Wrong item sent then keep offering discount on price. Starting at 5 and moving up to 20%.
The item sent was a female item even though male was ordered. First picture what was i received second what I ordered.
Site needs taking down
Offered 30 % finally and paypal gave me a refund.
Item on other sites also. All from China. Avoid
Tip for consumers:
Do not use
Products used:
Not fit to use
This company is a total SCAM! I spent $1200 on their website and I never received anything! Their Customer Service is beyond horrible! The company is located in China and there is no one to complain to. Once you pay you are HELPLESS! If you have any issues with the order they will not help you. They are not even registered with the US Better Business Bureau.
Tip for consumers:
Beautifulhalo is a total SCAM! I bought 6 wall sconces online but I never received anything. They refused to give me a refund! Can you imagine?! I had even bought insurance on my order and they still refused. They are in China and they don't care, their customer service is beyond horrible. There is no one to complain to, they are not even registered with the Better Business Bureau. Once you buy their sh*t you are HELPLESS! You only recourse might be to dispute the transaction with your Bank.
Products used:
Wall sconces.
Do not order anything from this company. They are difficult to contact, do not take responsibility for mistakes and are unwilling to take returns or give refunds for incorrect products. They have wall sconces listed as "battery powered" when they actually need wiring. The company claims I made the mistake and refuses to compensate me. Just checked, the website still has the incorrect description. I am very disappointed.
Tip for consumers:
Do not use this site
Products used:
None, the service is so poor that I can’t even get the mistaken product correctly ordered. I am stuck with an unwanted product and no refund
I ordered a light fitting which arrived with missing parts.
Requested to return and get refund as it was of poor quality and not as described ie missing parts.
Told me I need to return the item at my cost which would not get refunded even though it is their error.
Do not buy from this company they have zero customer service and like other reviews send out incomplete products that aren't useable and refuse to refund.
Tip for consumers:
Do not buy from this company it’s a scam
Products used:
Lighting
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