How can they promise "the your (the customers) satisfaction is their destination" when they can't even work out how to deliver something according to the shipping schedule they guarantee. I've been waiting almost two months for one very simple order!

asked by Megan C. on 7/4/15

6 Answers
Thumbnail of user kimberlya15

I charged mine on my AMEX card as they will protect you, so the chargeback worked BUT now they are calling me daily, 3 months later, to return the dress. I have heard this is a nightmare as they want you to send it back to china at a huge posted cost. Can't win with HALO!

Helpful  (1)
Thumbnail of user jank31

I had the same experience! It was over two months late then when I opened it the clothed were terrible quality and strange fitting. They would let me return them for a refund either. I had to open a case on PayPal which was lost then I took to social media and finally got my money back!

Helpful  (1)
Thumbnail of user sool6

Mine took two months to receive and I receiced wrong items.

Helpful  (0)
Thumbnail of user mariad162

Totally a waste of time, money and energy! It took a month to receive broken lights that they are never willing to refund.

Helpful  (0)
Thumbnail of user sabinam2

I ordered from them and got my stuff within the first 30 days! Sorry to hear your experience was bad tho, but I think late shipping is normal for this kind of online occidental stores

Helpful  (0)
Thumbnail of user nataliem33

I paid $18.32 extra for "expedited shipping " (2 business days) per their website. I received it 2 weeks later and they wouldn't refund my shipping paid! On top of that my jumper I ordered has no back to it!... and I can't even fit it! They will never get business from me again!

Helpful  (0)

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