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Beautiful Halo Reviews Summary
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1927th among Women's Clothing sites.
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Ordered some lights before Christmas. Did not arrive in 4 weeks. No reply to my e mails about where my order was. Next had a bill from HMRC saying my item was stuck in customs subject to charges. I had already paid £20 P & P. Halo response was that item had arrived at Post Office ( they have not) and if I didn't pay import charges which I was NOT informed about I had would not receive the item and would be liable for return charges. Raised a dispute through Paypal. Waiting ti hear. Great Customer Service! Not!
THEY MADE A FEDEX LABEL ON NOV 7,2017 BUT NEVER SHIPPED IT.
WOW SCAMMER. I would give them 0 stars if I could (ALSO)
We are sorry for the delay, please understand that, we did shipped out the parcel, or it would not update a tracking number,
Please we never expect the shipping company company have such delay, we have rushed them to fast the shipping, but the update move slow,
Please we have stop the cooperation with that shipping company, would never have this mistake for your next order.
Please as checked, the parcel have been delivered, have you received it? If you got any question about the product, you can send to the after-sales to support@beautifulhalo.com, thanks for your time and have a nice day!
I would give them 0 stars if I could, they also use the name takeluckhome.com and so when you search takeluckhome you don't see all these bad reviews about the company. All reviews are one star or five, because all of the five star reviews are in the same broken english, clearly written by their employees. I ordered a dress using the 5-15 day shipping guarantee to canada, but a month later the package tracker still didn't state it was in canada. When I contacted support, all they did was relay information to me that was easily accessible online (tracking number and website) and telling me to go to the post office where they would hold the package (there is no post office linked to this address because we have a 24/7 security/mail people). Thankful I used paypal so I can try to get my money back. Don't order from them.
We are sorry to all the troubles, we did shipped out the order with a available tracking number, which would change into the post number when ti nearly to dispatch, so that it can be tracked the update once the parcel have crossed the custom on your country, please understand,
It need to go to the post office to check the detail if the parcel failed to delivery, please understand, and if the parcel lost, we would offer you the replacement once confirmed, please and any question you can send to the after-sales to support@beautifulhalo.com. Thank you and have a nice day!
I placed an order that was "in stock" then they sent me a picture of the item I ordered asking if I would accept that instead. Then, they told me they shipped it but couldn't give me a tracking number. Then, they told me again it was out of stock and offered a replacement. I said no, refund my money. They said they tried and it was returned. They lied. Had to file a claim to get my money.
Dear Sandy, we process the order as the order detail, and we would not change anything without your confirmation, please. But as the site policy, the order would not allow to be cancelled once shipped, please understand, however you can cancel the order before shipping whenever you want just send to the after-sales to support@beautifulhalo.com, please.
I cannot believe this company is still in business. HORRIBLE. I ordered two light fixtures and delivery took weeks. Then, once I received the order, I was very unhappy with the quality of the product. My electrician shook his head and said the product will be faulty due to the poor quality. I asked for a return label and am now into my fifth email. NO CUSTOMER SERVICE. Once they have your money you are nothing to them. DO NOT BUY FROM THIS COMPANY!
Dear Deborah, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
I wonder why Beautifulhalo are refusing to reply to me?
I received a faulty product and they have ignored my request for a return address or a refund.
Once they have the money, they are not interested in the customer anymore.
Service as bad as it can get.
Hope no one buys from them.
Dear Ora, we are sorry for the dissatisfaction, but we have a strict quality inspection for each order to make sure the products are the right one as the order detail, and in good condition for our customer, please if you have received any defect or any wrong item, please send to the after-sales to support@beautifulhalo.com, they would offer the replacement after confirmed please, and have a nice day.
It's been 2 months and I haven't gotten a thing from my order which was guaranteed in 6-8 days.
Customer service will string you along for as long as you want, so you will lose your time and energy as well as your money.
Dear, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
I ordered a hoodie on the 1st of october and have not received it yet as of 1st december. And you can only open a ticket via the website, which means you dont get updates when they finally decide to answer your problem.
Dear Krizt, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
Americansplease do not order from this company! We ordered 5 light fixtures. One worked. It took us 10 weeks to get them. 2 came with missing parts, which our electrician confirmed. Parts were promised to be sent and never were. The other 2 are connected correctly and flicker on and off. Ive asked to return and for a refund and the best theyve offered me is 10% back. For light fixtures that dont work! Buyer beware!
Dear，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
I bought a coat from this website and it turned up in pieces i contacted the sell and they wouldn't give me my money back or send me a returns form, I then cotacted paypal who were usless and also refused to give me back my money even though i have chaced the company for 2 months. If you want to waste your money then buy something from these liars or just walk past a drain and throw your money in. Paypal are also liars and couldn't be bothered to help.
Dear Chrissie, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
First I have no problem ordering something halfway across the globe but at least I know its is coming from the other side of the planet and plan my delivery better. They should have big bold letters that their stuff is coming in from CHINA! Its been three weeks, not even free shipping and its still not here!
Dear June, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
Firstly nothing they sell is only available through their site so not worth it.
I'm another person who ordered an item was promised 7 day delivery and after 14 days and it not even being shipped (i had a tracking number) i gave up and asked for a refund at which point they just decided to repeatedly ask me if i was sure then cease responding, they also tried responding to my emails only in Chinese to try to deter me, thankfully a friend of mine speaks it fluently so she wrote my email responses which they still ignored and just proceeded to ask aGAIN "if i was sure?" it was only when i massively kicked off and threatened legal action did they cancel the order, with a very snappy and rude email
They also pay blogs on tumblr to send themselves fake asks where they recommend halo products in reply, not worth it.
Dear Nah, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.
I did like the fa t that they had the online chat and representatives responded back immediately. However, all they do is give me a tracking number which says it is still at the original shipment place in china after 30 days... Never again!
Dear Lori，we are sorry for the delay, please for the order, there is the processing time and the shipping time, separately, processing time would be about 3-12 days，and for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, please we would soon rush the shipping after the processing have been finished, but there are unpredictable things block the delivery, and sometimes the parcel would be stayed on the post office for collection, so we all suggest our customer to go there to have a check, If the parcel get lost we do offer a replacement and the reimbursement, please if you have any question about the order, please send to the after-sales and they handle for you after confirm. Have a nice day.
I ordered a jacket, which was delivered after 30 days and that too of pathetic quality no where near the image shown on the website. The merchants on the website also does not provide refund
Dear Tanvi, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
This is worst online store I have ever tried to purchase from. I attempted to order a simple dress for a wedding and requested 2-3 day shipping. A week after I ordered it, the dress had not even left the warehouse. I then tried to cancel my order and they actually tried to haggle me saying they would give me only %5 off and I still would not have the dress for the wedding (it was that weekend) now it's almost 3 months after all that and I still do not have either the dress or the refund. They keep repeating they refunded me in august 19, but I've checked online and even spoke to the bank over the phone and then went there! There is only one transaction coming from my work for that day. I had to threaten to take them to court today if I don't see either the product in my mail or my refund. It was money that I didn't have and if I had known it would be this much trouble I would NEVER have ordered from them
Dear, for each orders, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-7 days ( in particularly custom item would up to 12 days). And for your order, we did hope you can keep as it was finished the processing and packed for shipping, but we would respect our customer's decision, and you have the right to cancel the order before shipping whenever you want just send to the after-sales to support@beautifulhalo.com, please.
Be very careful with this site. After my experience, I have to believe that all of the positive reviews were written by the same people in customer service that refused to refund my money.
If the reviews weren't written by customer service, I would be led to believe that the only thing you should buy from Beautiful Halo is clothes. Even then, make sure that you use PayPal so that you have a chance to get your money back.
In my experience, I ordered lights that the website suggested would take a week to deliver. Unfortunately, they did not tell me that the week would be after they finished manufacturing the lights, or buying the lights from their manufacturer.
As a result of this long delay, I decided to cancel my order. They spent days negotiating with me to keep the order. Offering discounts and apologizing for it not being in stock.
Then, after I continued to ask for a refund- they said they were going to charge me a 10% stocking fee because the items were in stock. How can they be in stock and not in stock at the same time?
Ultimately, I was able to get my money back for product they NEVER shipped- by opening a case with PayPal.
During the case, beautiful halo never replied to PayPal and instead kept trying to convince me to close my PayPal case.
I have never had more regret over using a website to purchase something. Their products look great- but after my experience, I will never use them again.
I caution anyone reading this review prior to purchasing- keep looking. You'll find what you need somewhere else and you won't be spending your hard earned money with a company that operates so inefficiently.
Dear,
We are so sorry to make you in trouble.
Because the National Day, according to our national regulations is a holiday 7 days and delay your order.
Could you please tell me your order number? After we checked, we will give you a satisfactory answer.
We will certainly help you to solve the problem.
Looking forward to your reply!
Beautifulhalo.com
I purchased a dress for a friend to wear on her hen night as a surprise. The dress came and was too small, it was cheaply made in China and as it did fit my friend I kindly requested a refund and was fought by customer services on size (why would I physically measure my friend?!) they then offered me 10 percent of the price which was 3.00 gbp. I would steer clear of this site
Dear customer,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Please let me know your order number. After we checked, we will give you a satisfactory answer.
We will certainly help you to solve the problem.
Looking forward to your reply!
Beautifulhalo.com
Absolutely a scam website, i still haven't receive my package nor tracking numbers. All they do is make excuses.
Dear customer,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Please let me know your order number. After we checked, we will give you a satisfactory answer.
We will certainly help you to solve the problem.
Looking forward to your reply!
Beautifulhalo.com
It took three weeks for me to get any tracking information sent to me. When I finally got a "tracking number" it was incorrect. After asking every day for an accurate tracking number, it took another week to get it. When the package finally came, the lights were so poorly packaged they were both completely damaged and unusable. It took 17 emails back and forth to finally get a refund. They kept trying to negotiate the return with me instead of just taking it back like a normal company would do. I had to threaten to get my credit card involved to dispute the charge before they finally refunded my money. I would strongly, strongly suggest not using this site.
Dear Frank,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Please let me know your order number. After we checked, we will give you a satisfactory answer.
We will certainly help you to solve the problem.
Looking forward to your reply!
Beautifulhalo.com
Never receive my parcel! And they dont want to give me a refund! Dont buy anything from them!
Its scam
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have sent a massage to you, could you please reply to us?
We will certainly help you to solve the problem.
Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. And for the shipping time, standard shipping takes a 3-8 days or so, but there would unusually slow down as some reason about the weather, the custom clearance, delivery problem or so, please. For your order, if you get any question, please send to the after-sales to support@beautifulhalo.com, they would handle for you after confirmed.