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Beautiful Halo Reviews Summary
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1927th among Women's Clothing sites.
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They steal their designs from other stores/people. I paid more than the original store for a product that was 3 sizes smaller than the measurements given on BeautifulHalo. It then took over 2 months to ship to me. What a waste of money. DO NOT BUY FROM THEM.
I never write reviews, but I will due to this awful experience. I recommend avoiding this vendor at all costs. After noticing that my order still had not shipped more than a week after ordering, I asked for an update, then ultimately attempted to cancel my order. They refused and kept offering to ship. See my correspondence with their customer service below:
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From: Customer March 20,2018 08:49 AM
Subject: Have not received order
Additional information:
Hello. I ordered my light fixture over a week ago and it still has not shipped. I am wonder what the status is? Order number: *******.
Thank you.
Contact information:
From: Customer March 20,2018 08:55 PM
I would like to cancel my order and would like my money refunded. I am not happy with your customer service and have found a similar lamp elsewhere.
Please confirm that this order will be cancelled and my money refunded to me.
From: Customer Services March 21,2018 05:24 AM
Dear customer,
Sorry for the delay reply
As we checked that we will ship out for you
Please keep it
Is it ok?
Ann
From: Customer March 21,2018 12:44 PM
Please cancel my order and refund my money ASAP. I do not want the item any longer.
From: Customer Services March 22,2018 01:13 AM
Dear customer
Sorry for the delay, as we checked, your package is ready to ship, we can send the package out today
We will give you 5% refund, will you keep the order?
Waiting for your reply, have a nice day
Lemon
From: Customer New March 22,2018 03:43 AM
NO! Please cancel my order and DO NOT SHIP. I want my money refunded ASAP. I have stated this now 3 or 4 times. Please confirm that you will do this. I repeat, I DO NOT want this order.
I am very unhappy with your customer service so far.
Hi Dirk，as the site policy, you can send your cancellation request to the after-sale within 24h to get your refund,
As well as beyond 24h when the order still under processing. We are sorry for the delay, but please there is the processing time for each order except those marked shipping in 24h, please. We did hope you can keep the order but we also respect our customer's decision, and you can still send your cancellation and the site would do that for you after confirmed, please
I've never bought anything from them, but I've found that they steal fan art from sites like Tee Public to put on their own shirts. If you see fan merch on there you like, screenshot it and use the picture to search on Google images. I guarantee you'll find the same thing being sold by an artist for about the same price.
Hi Annaliese， we have many supplier to cooperated with, and all of them have their licence to produce the product, but if we find they are unauthorized, we would soon stop the cooperation, please understand, and if you have any discovery, please send to the support@beautifulhalo.com. Thanks for you time, good day.
Ordered a sweater two months ago, have been arguing with customer service ever since. They sent me to my post office THREE TIMES, LYING to me saying it had arrived! I finally requested a refund and they flat out ignored it and told me to be patient, they were checking with the shipping, etc. I checked the shipping myself and noticed it was lost in China after the first few days of placing my order. Huge waste of my time and money.
Dear customer，as the site states that except that item marked ship in 24h， all the order have it is processing time before shipping, and it is different as various products, but in 5 to 9 days, over then we would ship out the order base on what shipping you paid for it once place the order, please
And there would be a custom jam, or failure delivery, which meant the parcel would be stay on the post office, please understand, you need to go to have a check, and if there is a lost, or else, we would ask a report from the post office to have a further confirmation, please understand, and any question you can send to the after-sales to support@beautifulhalo.com, and have a nice day!
I placed an order with them last week. After a week I noticed it had not shipped. I inquired and was told to wait. I told them if they couldn't give me a ship time, I wished to cancel the order. After offering a 5% discount (really?) and several emails exchanged, I sent a final request to cancel the order and placed a complaint with paypal. Now they are telling me to drop the case with paypal and they will refund my money. What? Refund my money and I'll be happy to drop the complaint!
Scammers and unethical... do no buy from them! Their prices seems cheap until they tack on 20+ dollars for shipping. BUY ELSEWHERE!
Hi Jack, we are sorry for your dissatisfaction, as the site have stated, that each order have it's processing time and the shipping time, please the processing time various as the different products, but within in 5 to 9 days. For your order, it nearby finish the processing when sent us a cancellation, then we dis hope you can keep the order by offering a 5% off, but if you insist a cancel, that would be totally okay, and we did refund you the order after you close the complaint, that can be check with the transaction ID. And for those shipping it depend on the delivery address, hoping you can understand, and for further information you can send to the after-sales to support@beautifulhalo.com, and have a nice day!
I ordered 2 lights on 2/1/18. They charged me for the order ($200) immediately. Mid-February they contact me to tell me the item wont ship til March due to Chinese New Year. March 1 I told them to cancel my order and refund my money. Now they tell me they want to charge me a 10% storage fee. I have pretty much accepted the fact that I will never see my item or get my money back. But Ill keep trying. (I found them while doing a Google search for lighting. I wish Google would not promote them).
Hi Deb, we are sorry for all the inconvenience,
And we are thankful for we finally solve the problem between us,
Please we are sorry for the delay, the order supposed ship before the Lunar New Year Holiday, but something delay the processing, we failed to rush to ship out the order before that day, please we should not status there was restocking charge in this condition between us, and appreciated we have not been that way ever
And we are grateful that you accepted the offer and kept the order,
And as checked, the order's parcel have been delivered, please if you get any question about the order, you can send to support@beautifulhalo.com.
Wish a good day!
We ordered lamps. After 2 month we've got wrong items, which looked terrible and I guess nobody would buy them cause of bad quality, so the company decided to ship them instead. When we requested to change for the lamps we paid for, company wrote us that shipment is to expensive and we have to keep them. Very professional!
Hi Piotr, we are sorry that you are not satisfied with the order,
We are offering a good quality and affordable products, please the item may have a little deviation from the site picture, but it's acceptable, please, we would have issued you partial reimbursement, but if you don't want to keep the order you can still return it in the original box, please for more detail you can send to the after-sales to support@beautifulhalo.com, please, and have a nice day!
I placed two orders on the same day for two different light fixtures. The second order arrived on time, but was damaged. The second order never shipped, even three weeks later.
The company claimed that the delay was due to the Chinese New Year. That couldnt be true, because I received the other order on time. I told them I wanted a refund, and they kept replying to persuade me to keep the order. I unequivocally responded that a refund was the only option and opened a case with PayPayl. Now theyre holding my funds hostage, saying that they wont return the funds until I close the case with PayPal.
They only respond every 24 hours. Each day, they delay, by making up another excuse not to refund your money, or send the merchandise. This is a fraudulent outfit. Luckily, I used my AMEX, so Im certain that Ill get the funds back. But definitely dont buy anything from them.
Hi Eric, sorry for the trouble between us, the company was closing during the Lunar New Year Holiday, as well as both manufacturer and shipping company, but we tried our best effort to ship out the order to our customer, however for your orders, we just unfortunately have the other fixture out of the stock, and we soon rushed the manufacturer to produce when resume the operation after the holiday. But if you don't want to keep it any more, it's okay to cancel it, but the site can't process the refund as the dispute that meant the order's payment is holding by the PayPal, please you can close it, and then write to the company ask a cancellation to refund.
And for the order that you have received, please if you get any damage item, please send us the photo of all the contents you have received, and after that the after-sales would handle for you after confirm, please, and thanks for you understanding.
Have a nice day!
Wait two month for lights still no coming serves meaning less. First order will be my last. $#*!y halo sucks
Hi Bin, we are so sorry for the delay, please for your order, we have sent you the emails to confirm shipping address, but less replies,
So we hold it, please do you still want to keep the order? If so, please reply the confirm email, after that we would rush you the order.
And for any question, please send to the after-sales. Have a nice day!
I purchased a lamp from them and the base was broken due to the way they packaged it (bubble wrap with some styrofoam thrown on top). They offered to ship the tubing part that snapped but I would have to hire a electrician to completely tear apart the lamp because all the wiring is running thru the broken tube as well as other parts of the lamp. I could ship it back at my expense but it cost as much as the lamp itself. This site is a total scam
Hi Jacqueline, sorry for the inconvenience, we have offered you a partial reimbursement under your agreement.
We do hope that can cover the repairing, please we shipped out both fixtures to you under a strict inspection to make sure the products in good condition to ship, please we have never expect it would be damage, but, please as have also confirmed with the manufacturer that the slight damage can be repairable, please we would do our best effort to work with you, not even a partial refund, we also would like to reship you the replaced tube. Please any question you can send to the after-sales to support@beautifulhalo.com. They would handle for you, and have a nice day!
This company is a complete scam. Dont lose your time or energy. The dress I ordered was GARBAGE. See through, uneven hem line and NOTHING like they advertise online. DO NOT ORDER FROM THEM. Their customer service is just as bad as their product. Complete run around. You will not get your money back and rarely get an answer. They need to be accountable and shut down!
Hi Amy, we are sorry that you are not satisfied with the dress,
We are offering affordable and good quality product, please as a lace dress, we all know what a material like that, and we all known that there maybe a little deviation between the picture and the actual item, the site also have stated that, the actual product may not exactly as the site picture, but 90%, as many reason such like the screen setting, or the effort dress on the model, please understand. And we also offer you a partial refund as compensation, but if you don't want to keep it the dress, you can also send it back in original condition without wearing and washing, please, after that offering us valid tracking number, and we would offer you the payment refund when the parcel back to our warehouse, please, and any question you can send to the after-sales to support@beautifulhalo.com. Thank you, and have a nice day!
This site is a total scam - buyer beware. I ordered a light fixture which was listed incorrectly as an 8 light when it is only a 6 light. It came as individual wires and no way to connect them. Unless you are an electrician, there is no way to use it and no instructions on how to put together. I tried their "24/7 chat" feature and after 30 mins got a bounce back saying to open a ticket with customer service. I entered a ticket through email over a week ago and have received no response. I'm just out $50 since they don't answer and I have no way to send back.
Hi Jennifer, we are sorry for the delay, the ceiling light is easy to assemble, we send it partly for the convenient of the customer to make any adjustion,
Please if you failed to make it, you can send to the after-sales to support@beautifulhalo.com,
Please, but if we sent the wrong item, please send the photo of all the contents you have received, including the box you received to the after-sales man, and after it confirmed, the company would reship you a right one, please, and have a nice day!
The responses from customer service are completely out of context, so most likely they don't speak english. After one and a half month back and forth, they are asking me to send them back the broken goods that I received to my own expense...
They refuse to give me my money back suggesting to send me 'parts'. I am not an electrician to put wall sconces together.Is that for real?
STAY AWAY, YOU WILL LOSE YOUR MONEY! AT LEAST MAKE SURE YOU READ ALL THE NEGATIVE REVIEWS THROUGHOUT THE INTERNET!
I am sure the 5 stars reviews are also fake, or they put their relatives to make good comments. This site is a scam, and the negative reviews exceed because they re real!
Hi Maria, we are sorry for all the inconvenience, please we shipped out the order under strict inspection, we never expect the damage under the shipping, but it would be easily to replace with the replaced part, and we would also offer a partial reimbursement as compensation, please for further information, please send to the after-sales to support@beautifulhalo.com.
I ordered 2 sconces and they came both damaged. After sending immediately pictures to customer service, they asked me to send pictures. I have sent pictures 7 times and my case is handled by 4 different people, that each day say similar things but no resolution. It is about a month now, and after offering 5% discount, then 10% and so on, they are now willing to refund for one sconce and not the other.
Crazy?
PS, If you are in USA, It takes a day to get one answer. I have been emailing back and forth waiting for the next day to get a not resolving answer and then again and again... They play the game of exhaustion. But I refuse to pay for broken goods, that's the principle. I would never recommend them to anyone.
I have for over a month requested refund and they are refusing to give me, now they are asking me to pay shipping to China to return the broken goods. I have already payed shipping for the broken goods they sent me, it makes no sense, to pay more shipping to keep dealing with the worse customer service in my life experience.
ALL I AM SUGGESTING EVERYONE, IS CHECK THE REVIEWS WORLDWIDE. And the 5 stars reviews that suddenly appeared the last couple weeks, are scams too!
This company is a complete scam. After making a purchase I started reading the reviews and was shocked at the negative reviews. I canceled my order within 24hrs and contacted PayPal to be on the safe side. I kept getting emails from this horrible company asking me to close the complaint with PayPal and they would refund me the money. I called PayPal and told them what "Beautiful Halo" was asking me to do. PayPal informed me NOT to cancel the complaint as I would not be able to refile a complaint and the complaint itself is NOT stopping Beautiful Halo from refunding my money. I'm having to wait 2 weeks before to see if they will refund the money before PayPal will reimburse me which it's been 2 weeks and I haven't seen any refund. I will call PayPal today. Trust me... Beautiful Halo is a complete scam.
Dear, for each orders, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-7 days ( in particularly custom item would up to 12 days). And for your order, we did hope you can keep as it was finished the processing and packed for shipping, but we would respect our customer's decision, and cancelled the order as request, but when you file a claim on the PayPal, that meant the order amount was hold by the third part, the PayPal, the site unable to process the refund until you shut it down, please understand, and we are sorry for all the inconvenience, but wish you have a nice day
Their site wasn't working properly and sent my order through to the wrong address with shipping insurance which I didn't want. I immediately tried to cancel my order since they didn't get it right. They straight up refused to cancel my order and insist I go through with it or try ordering again. I've dealt with five different representatives who keep telling me the same thing. They tried to bargain with me offering a measly 5% discount but I just wanted to cancel my order and get a refund!
Thankfully I paid through Paypal and am filing a dispute but they've been extremely scammy with their emails ever since I opened that dispute including trying to convince me to close the dispute and THEN they would refund me. So now I've put it in Paypal's hands. We shall see. :// 0/10 do not purchase from them.
Dear Emma, we process the order as the order detail, and we would not change anything without your confirmation, please. But as the site policy, the order would not allow to be cancelled once shipped, please understand, however you can cancel the order before shipping whenever you want just send to the after-sales to support@beautifulhalo.com, please.
Don't use this site, and don't pay for expedited shipping! They are lazy getting orders processed, their customer service people don't help they just pass you on to another department, and their tracking doesn't work! Do not use this company!
Hi Barlow, sorry for your dissatisfaction, please understand, about the order, there are the processing time( 3-7 days excluding those item marked ship in 24 hr.) and the shipping time, for expedite shipping, it would take about 3-5 days on the shipping but the remote area would take more couple days, and please understand, there would be unpredictable things slow the shipping sometime, but please trust us, if you contact the after-ales to support@beautifulhalo.com. Those after-sales man would offer you a professional after-sale service, please, they would handle your question after confirm. Thank you and have a nice day!
Painfully slow shipping, like more than 2 months and they offer no warning when you order it, only stating "fast delivery"
Sorry for the delay.
For the order, there are the processing time( 3-7 days excluding those item marked ship in 24 hr.) and the shipping time.
Please for supper save shipping( free shipping for order over $29), it would take a 15-20 days, please understand, and there would be also unpredictable things slow the shipping sometime, please any question you can send to the after-sales to support@beautifulhalo.com.and they would handle for you after confirm. Thank you and have a nice day!
This is a horrible site! Ordered items 12/05 was told they would arrive 12/23.12/26 sent a message said it would be here 12/30. It's now 01/11 and still no package.
Hi Crystal, we are so sorry about the delay, as checked, the order's parcel have been delivered, have you received it?
We have shipped out the order soon as the item finished the processing, please the site also have listed there are the processing time and the shipping time, and for the supper save shipping that you chose, it would take about 15-20 days for delivery as well as the unpredictable that would slow the progress, please understand, and if you have any question, you can send to the after-sale to support@beautifulhalo.com. Thank you and have a nice day!
I'm shocked! First time ever ordering from Beautifulhalo and every single item fit perfectly and looked amazing! Never before experienced this with online shopping and prices were awesome too! Highly recommended and will definitely be using again
IT'S A SCAM! I Ordered on 12-5-17 for 12-25 promised delivery and still have nothing. A shipping label was made but no updates until today when I let them know I was filing complaints with the PayPay and the FTC.
Sorry for your dissatisfaction, please understand, about the order, there are the processing time( 3-7 days excluding those item marked ship in 24 hr.) and the shipping time, for expedite shipping, it would take about 3-5 days on the shipping. For standard shipping, it would take a 6-8 days.
For supper save shipping( free shipping for order over $29), it would take a 15-20 days, but the remote area would take more couple days, and please understand, there would be unpredictable things slow the shipping sometime, but please trust us, if you contact the after-ales to support@beautifulhalo.com. Those after-sales man would offer you a professional after-sale service, please, they would handle your question after confirm. Thank you and have a nice day!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elizabeth, we are sorry that you are not satisfied with the order, please we just do our won size, and each items have it's size chart on the product's page,
And have our legal manufacturer who are authorized to process those product, please and for any further question you can send to the after-sales to support@beautifulhalo.com, Thanks for your understanding