On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Beautiful Halo Reviews Summary
Beautiful Halo has a rating of 1.4 stars from 939 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beautiful Halo most frequently mention customer service, tracking number and credit card. Beautiful Halo ranks 1927th among Women's Clothing sites.
We monitor reviews for authenticity
These folks have some huevos. They have no base of operations or distribution in the US. Each individual purchase is shipped from China. Now, there's a stellar business model. Also obvious that nobody speaks English. Seems that would be a necessity but if enough suckers go along, this sleazy operation will stay afloat. Please do not support this zero end game.
This shady operation does not uphold business standards we expect in the US. Be sure you are aware their clothing is Asian sizing, which has no correlation in the US. My XL item was a woman's size 6 and they claimed it was my fault for not comprehending this.
I love this website because of their 5 star customer support and i will definitely be ordering more from here.
I bought a dress from beautifulhalo and I was a little concerned because I live in Canada.The shipment time was a little long but the dress came in perfect conditions, the size is correct and it looks exactly like the website. Amazing prices with taxes and duties paid for Canadians. Great job! I wish I could give it to 6 or more stars!
I ordered pendant lights and they did not look like the picture on their website. Cheap, painted and the shape of the fixture was different from the picture on their site.
Dear D K., We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
Beautiful Halo offered a whopping 5% rebate and will replace 4 out of 12 lights that we received received damaged. We accepted it because better than nothing, but it doesn't change that we cannot use 8 of the 12 lights, so will have to buy 12 new lights elsewhere. Total waste of of money. Take my word and never buy from them, they are hopeless.
Dear Glenn，We are so sorry that you are not satisfied with the order and the service, but we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product, any flaw, we would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Received 12 hanging lights. Terrible packaging did not protect the lights and every one is damaged, mainly deformed and 4 are scratched as well. They refuse to refund. Offered a 5% rebate on four scratched units. I didn't realize they are from China; they hide it well. Not that I would mind if they gave good customer service.
BeautifulHalo.com has a good range of industrial lighting that presents well online, however take my word for it and do not buy from them.
I ordered a dress that I thought was gorgeous. I wanted it for my bridal shower this month. Finally got it in the mail after all of the confusing shipping tracking information and it is NOT the dress I ordered. It was a high/low dress but there was only one length measurement to judge from and when I got the dress, the "high" part barely came past my groin. Also, the picture showed a nude underlay under the white lace, but the dress I received had a white SEE-THROUGH underlay instead. The neck line was completely different and the waist line too. I took pictures and compared them with the original dress picture, sent them to the email they provided and will not allow me to return it unless I pay high costs to ship it back and then they will refund me but take out the original shipping cost which I PAID FOR! This website is a scam and I wish I would have seen these reviews before I bought from them. I plan on calling the better business bureau tomorrow and talk to them about this. Save your money!
Dear Mackenzie, As we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. Please for the dress would be acceptable with a little deviation from the site picture between the actual product, as the screen setting and solution, please understand. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand.
Fraud fraud fraud. Received broken glass and they say I have to pay high shipping fees to return the item. They say they will only give me 10% of my money back if I keep it. What am I going to do with broken lights?
Dear Cassidy，We are so sorry that item come with the flaw
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Said they posted my order except I haven't received it. Its been 2 months. The tracking is terrible. DO NOT BUY. THEY WILL ROB YOU
Dear Fay，we are sorry for the delay, please for the order, there is the processing time and the shipping time, separately, processing time would be about 3-12 days，and for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, please we would soon rush the shipping after the processing have been finished, but there are unpredictable things block the delivery, and sometimes the parcel would be stayed on the post office for collection, so we all suggest our customer to go there to have a check, If the parcel get lost we do offer a replacement and the reimbursement, please if you have any question about the order, please send to the after-sales and they handle for you after confirm. Have a nice day.
I want this to be at top before my review. Please, if you read it, pass the link on to others who've lost money to this organized crime unit. File a complaint. I lost $225.
www.econsumer.gov
They will send you something, no doubt; however... it's just enough to avoid getting into legal trouble. The website is professionally prepared but if you (like many of us didn't do) is carefully read the clever cancellation and return policy. Here's the bottom line verbatim from their website:
"We cannot accept the exchange or return after your order has been shipped."
In other words, you can cancel the order for repayment only until they ship. In other words, all sales are final once we ship. No matter what. Damage is also cleverly written to ensure total protection for this sham business. True, legitimate businesses craft guarantees for satisfaction, damage returns, or product wasn't what they expected. Any LEGAL business will put the return shipping fees on you and upon receipt, refund your money.
Hell, I've even seen Amazon refund my money before I even returned by shipping! Do yourself a favor, AVOID. My stuff arrived in moderately damaged boxes (because they also don't ship like respectable businesses do with prefabricated box cushioning. A product has it's own container or box, and then is placed inside another shipping box... no?) This was random pieces of Styrofoam all broken up and stuffed around a box that was going to bulge anyway. There was even a small box from some other Chinese product that had absolutely nothing in it and was open... um, GARBAGE? I could go on... incensed.
Dear GeoDude，We are so sorry that item come with the flaw
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Bought a hanging light fixture, great design. No instructions with light, parts they did send were useless and would not work. Thought it was made of paper the metal was so thin, dropped it and a big dent formed, it should of survived without a scratch. Finish is chipping off just from the installation.
No reply what so ever from their customer service!
Real $#*!! Dont recommend.
Dear Lisa, We are sorry for the dissatisfaction, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
Unfortunately I have to give it a one star because there is no negative star. I received defected items and after doing what they said taking pictures they decide that they will only give me 5% discount. That I have to hang up these lights as they are and eat it. They sent me scratched and dented items and when I try to send it back for a refund they don't respond to my chat room. Which is the only way you can contact them. Then when I keep trying I got somebody in the chat room and it says that they are pre sale only not support, that support will be back in 12 hours. What a JOKE! If you want to order with them and lose your money on a purchase then buy from this company.
Dear Rustic, We are so sorry that item come with the any flaw
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements, please you can just send your request to the after-sales, they would offer you a profession service after confirm, please. Wish you a nice day.
Purchased two shirts from them - should have known better and trusted my instincts. The craftsmanship was poor and there were loose overlocked threads hanging from the sleeves.
The worst part: when I wore one of the shirts for the first time, it LITERALLY CAME UNDONE at the seams. There is a huge hole on the elbow crease and on the back.
Now the seller refuses to refund me in full - they offered a laughable 10% first, now it's been upgraded to 15% - and suggest I am responsible for returning the items. The shirts are pretty lightweight, yet the seller is trying to suggest that it will cost me a lot and is bullying me into accepting their meagre 15%.
This is in direct violation of Consumer Contracts Regulations, not to mention that any decent company would own up to it and refund their poor quality item.
I would avoid buying from them at all costs, once they have your money they won't let go!
Dear Tanya, We are sorry for that the customer are not satisfied with the order, but we are cooperating with professional manufacturers to produce our own products that are good quality and affordable., and also have a strict inspection before packing to make sure all the product in good condition to our customer, If there is any defect in the item you received, we would offer the replacement, and reimbursement, and if you don't want to keep it, you have right to return it in original condition, please understand. And any question, please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
DO NOT shop there. Worst place I've had to deal with ever. Still have not resolved the issue. It's been over two weeks.
Dear Ivan, We are sorry that you are not satisfied with the service.
All the order have it's processing time and shipping time, when the processing have been finished, there is a strict inspection before packing to makesure all the products in good condtion to ship, and we did pack those light fixtures you ordered firmly, never expect the physical collision that under the shipping that occurred that mistake. If item just slightly damage but no effect for using, judging from the appearance of the product, we do hope the customer can fix it by offering partial reimbursement. But if it over repair we would offer the replacement which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please any question, you can send to the after-sale, they would satisfy your request, thanks for your understanding, and have a nice day!
Basically it is just a scam. They ship a cheap product that is incorrectly sized- nothing like the image on the website,. They count on the fact that the return shipping cost to China is so high that you will just give up. Took a month to receive product and it was trash
Dear Dan, please for the order, there is the processing time and the shipping time, separately, processing time would be about 3-12 days，and for the shipping time which depended on the shipping method you paid for, separately supper saving shipping runs a 5-15 days or so, standard shipping takes a 3-8 days or so, and expedited shipping shorten to 2-5 days, please as we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand, and please any question you can send to the after-sales, they would offer a professional service for you, thank you.
Received damaged, won't replace or refund. TERRIBLE customer service! You may have the same experience, don't risk it. Buy elsewhere
Dear Mile，We are so sorry that item come with the flaw
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
Dear beautifulhalo please don't reach out to me and other past customers and waste their time. You are scamming us all. Just letting you know that you are informing everyone to contact your after sales support team to resolve our dissatisfaction which I have done, hello, I fought with you guys for over a month remember?!? I followed all procedures listed to me exactly and it got no where. I took pictures of the dress I ordered online and the dress they sent me, the proof is in the picture and the variation in the difference was staggering yet they still would not honor the return! Bottom line people I received incorrect product and another dress has seams falling apart but I couldn't bare the time wasted to pay crazy shipping fees that I should not be responsible for
Hi, we are sorry for the dissatisfaction, please we are offering a good quality and affordable products. Please the little deviation from the photo that dress in a model to the actual product would unavoidable, if our customers are not satisfied with the product, we would offer the refund to our customer, but after a return, please understand, and you can send to the after-sales to support@baeutifulhalo.com for the return program, and they would handle for you after-confirmed. Have a nice day.
Not the type to do this but SO angry with the terrible service these crooks provide. If you can even call it a service. I'm Being forced to keep product that are not like the images shown online and NO exchange or refund offered. I've Never met someone so ignorant as ANN in customer services. Shocking. The fight continues for a refund.
Products are not like they are shown online, arrive late & ZERO customer service. DO NOT BUY FROM THEM!
Dear Tom, we are sorry for the dissatisfaction, but we have a strict quality inspection for each order to make sure the products are the right one as the order detail, and in good condition for our customer, please if you have received any defect or any wrong item, please send to the after-sales to support@beautifulhalo.com, they would offer the replacement after confirmed please, and have a nice day.
I ordered two shirts on October 18,2017. Ask me if these shirts have arrived yet? The answer is no. I've asked for a refund by email with literally no help and I've been in constant communication since October. They run you around in circles in hopes you stop emailing them and i've had the same type of response from them for around 6 months. They claimed my order was delivered to a "local post office" but couldn't tell me which post office and made me (literally told me this was the only option) go to each post office to check that the order was delivered. Turns out, it was never delivered. SHOCKER. When i asked for a refund (when i say ask, i mean for the 15th+ time), they said i had to pay back the shipping cost because somehow this still falls back on me.? I've never been the type to post a comment like this but i genuinely think this company needs to do the world a favor and close shop. I'm embarrassed, annoyed and shocked. How does this happen and how are companies still operating that are this inefficient? Get outta here BeautifulHalo. Nobody wants you here.
Dear Mytch, we are sorry for all the inconvenience, please as check, your order have been returned by signing refused, but please
We did ship out the order to the address you left when you placed the order, we have no idea about what happened until the parcel back to our warehouse, but we also have refund you as well. If you get anything else need to confirm, please you can send to the after-sales to support@beautifulhalo.com, please
I would normally talk about the actual products in reviews, but I still have yet to get my order that I placed on Feb 11th. Had to open up a Paypal claim since they basically just stole my money and keep lying to me. STAY FAR AWAY FROM THIS PLACE.
Dear Kendyl, we are sorry for the delay, as the site have stated that orders have to be processed before they can be shipped, thus there are the processing time and the shipping time except those marked 'ship in 24hrs' please understand, and the processing time would be about 3-12 days. But we are sorry that back to the Feb, there was the Lunar New Year Holiday between 12th Feb, to 28th Feb, please we have also sent the email to our customer to inform that the company was closing during the holiday, please if your can't wait for that, please the customer have the right to cancel the order, please, but when filed a case on the PayPal, it would block the site to process the refund, please understand, and if you have any question please you can send to the after-sales to support@beautifulhalo.com. Have a nice day.
All their packages come in beat all up and all the lights I ordered were broken and yes of course they say they inspect them before they leave bu they don't package correctly to ship overseas, they won't refund and even when I spent 113.00 to send back they still did not get a refund, Do not make the mistake I did, DO NOT ORDER FROM THIS COMPANY
Dear Connie，We are so sorry that you are not satisfied with the order and service
But we have a strict inspection before packing to make sure the products in good condition for our customer, and we did packed the items well to ship, and the unpredictable collision on the shipping that may lead to damage, but if you have receive any defect product,
We would offer you the replacements which is covered on Shipping insurance (Shipping insurance offers premium protection and safety for your valuable items during international shipping. We'll reship your package immediately at no extra charge if it's reported lost or damaged.) please you can just send your request with the standing photo to the after-sales to support@beautifulhalo.com. They would offer you a profession service after confirm, please.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Georgina, we are cooperating with professional manufacturers to produce our own products that are good quality and affordable, and your grateful comment is a motivation for the company do more effort to improve quality and the service, thanks again. And for your order, if you have any question, please you can send to the after-sales to support@beautifulhalo.com