Mackenzie G.’s Reviews of Beautiful Halo & more

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Women's Clothing

6/10/18

I ordered a dress that I thought was gorgeous. I wanted it for my bridal shower this month. Finally got it in the mail after all of the confusing shipping tracking information and it is NOT the dress I ordered. It was a high/low dress but there was only one length measurement to judge from and when I got the dress, the "high" part barely came past my groin. Also, the picture showed a nude underlay under the white lace, but the dress I received had a white SEE-THROUGH underlay instead. The neck line was completely different and the waist line too. I took pictures and compared them with the original dress picture, sent them to the email they provided and will not allow me to return it unless I pay high costs to ship it back and then they will refund me but take out the original shipping cost which I PAID FOR! This website is a scam and I wish I would have seen these reviews before I bought from them. I plan on calling the better business bureau tomorrow and talk to them about this. Save your money!

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Beautiful H. – Beautiful Halo Rep Over a year old

Dear Mackenzie, As we just do our own size, all the product match the size chart list on the product's page, it would be no problem while place the order depended on the size chart there. Please for the dress would be acceptable with a little deviation from the site picture between the actual product, as the screen setting and solution, please understand. But if the customer ordered a wrong size or the garment not suitable, it can be return at our customer's expense. Regarding to the return post runs high, we would offer a partial refund for the customer to reconsider to keep the order or return for a refund, please understand.