Beautiful HaloReviews 939

I ordered a sweatshirt and t-shirt/short set for my daughter for her birthday. Prior to ordering I reviewed the size chart and bought accordingly. After waiting 3 weeks for delivery the items arrived and they were too small. My daughter felt uncomfortable in them and did not want them. I Emailed customer service as instructed explaining the situation and they responded saying that if I looked at the size chart when ordering then the clothes should fit. I responded back informing them that I did but they are still too small and that I still wanted a refund. They just responded back saying that they don't do refunds if they sent the size ordered but that they would give me a 10% refund in this case. I told them to forget it that I would keep the items but NEVER shop with them again!

Same as everybody else. Paid for fast shipping, took them 8 days to process the order to ship. They claimed that they sent it to USPS on May 25th, the tracking number shows that it arrived on the 29th. I imagine if you don't care about the length of time something will take to arrive this is fine.

My wife got fed up waiting and ordered the same item from another company on the 26th and it arrived on the 29th. I ordered on the 21st from this company and will be lucky if i get it before June 1st. I have had the same conversation with their customer support, and it appears that they don't care much, just the standard copy paste info:

For super saver shipping method, it'll need about 20-25 days ( free if order is above 30 dollars); standard shipping needs 15-18 days or so; while for expedited shipping, it'll only need 7-10 days.
This is our delivery time, please have a look
Delivery time = processing time + shipping time.
Before it's shipped out, we also need time to process. This includes preparing your items, performing quality checks, and packing for shipmen

On 5/9/2019 I ordered, and paid for, 2 items with expedited shipping. Website said 5-7 days for processing. 19 days later it's still showing it's in processing. Requested a refund several times and they won't refund unless I close my case with PayPal. I refuse to close my case. There's so many complaints about this company I don't understand how they're still in business. They're literally stealing people's money. I will take this as far as I can to get my money back. STAY AWAY. They lie!

DO NOT BUY FROM THESE SCAMMERS. Purchased two bathroom light fixtures. Lights showed up after weeks of waiting. Lights have no certification as electrically safe (probably a reason for that). No CE, no UL, only markings on the box in Chinese, nothing on the fixture. Oh well,. Why not install them anyway and take a chance on my fire insurance? Well, that would be because they will not fit or attach to any approved box in the US. So, if you do screw it to the wall, expect that electrical box in the sheet rock to be your design statement. Tried to return, company does not take returns. Hummmm sounds more like a scam every day. Did i mention that these are not inexpensive in comparison to other lights from big box stores? I am pretty sure these are the same guys that keep calling me telling me my SS# has been compromised and I am going to be arrested by the Sheriff if I don't send them money.

They have now disabled my ability to do a 24/7 live chat. LOL

I made a purchase although they sent the size I ordered it did not fit because their sizes ran too small. I attempted communicating with them and they would not respond. After several emails they finally responded and said I would have to ship back the shirt all the way to China. This is unacceptable because it would cost more than the shirt itself. I am very disappointed with their quality and service. I will not purchase from this company again I just hope more people are aware.

Also, they would only take payments from Paypal and Paypal would not help me because they felt I made the purchase and received what I ordered therefore they did not see a problem.

I don't even want to give a 1 star. This is a horrible experience.

7 days after an order is placed, there was no status update or delivery date confirmation. Chat with online customer service, attitude was extremely rude. And i was told it took another 6-7 weeks to deliver! I asked to cancel order and i was asked to submit ticket.

Ticket submitted. After 2 days, received the first response telling me order was partially SHIPPED. Cancelation policy is that " if order is not shipped, it can be cancelled without charge". And i can only cancel one of the 3 items ordered. I confirmed to cancel and asked for tracking info for the items shipped.

In response, they changed their mind and asked me to pay $16 for the item that was not shipped as restocking fee. For the items shipped, in 5 days, the FEDEX website only shows as " shipping label info received. " Product was NOT shipped at all! They only printed label when i requested cancellation so that they can reject the request.

HORRIBLE retailer. NEVER EVER BUY FROM THEM!

Beware of this website! It is a scam and a fraud that is based in China. I ordered a jacket on their website and received the item a month late and it was also the wrong size. The item that I received looked nothing like the way it was shown on the website and I have not yet received a refund for the item because they do not have live customer service agents or any phone number. They can only be contacted through a bogus chat forum that generates robotic responses. Stay away!

My credit card company, through Sam's Club, got back to me. UGH! They said they investigated, and that it is a valid charge to be added back onto my billing. But... it's not over until it's OVER, and neither of them has heard the last from me. It's not even about the money anymore either. I want BEAUTIFULHALO put out of business all together. As a small business owner, I am disgusted by this behavior and lack of customer service. I am a nice person until I feel like I've been ripped off and/or my intelligence has been insulted. BOTH happened in this case. More input to follow! BH is nothing but BS!