Lora S.

Using the website and ordering is still simple but I am disappointed in other aspects. One, the prices per outfit have increased quite a bit and the options for outfits have decreased. They seem to sell less outfits and are selling more single items for higher prices. Second, last month I actually purchased an outfit as well as some sale items on a separate day and was still charged a member credit... I guess from now on even if I purchase something I will still click the skip option.

I ordered a sweatshirt and t-shirt/short set for my daughter for her birthday. Prior to ordering I reviewed the size chart and bought accordingly. After waiting 3 weeks for delivery the items arrived and they were too small. My daughter felt uncomfortable in them and did not want them. I Emailed customer service as instructed explaining the situation and they responded saying that if I looked at the size chart when ordering then the clothes should fit. I responded back informing them that I did but they are still too small and that I still wanted a refund. They just responded back saying that they don't do refunds if they sent the size ordered but that they would give me a 10% refund in this case. I told them to forget it that I would keep the items but NEVER shop with them again!