Bark BoxReviews 124

Thought we would give BarkBox a try since we heard they have some durable toys that you can't find in stores. Went ahead and paid for the 6 months subscription so that the monthly fees would be lower. After they billed my account 3 times in the same day for the wrong amount (that has still not been fixed) we got out first box of simply dollar store grade toys. One of which made that papery sound and it took all of 10 minutes for my dog to destroy. Inside was plastic! This is what made the sound and could have choked my dogs!

After texting (because you can't speak to a human being) the company we decided to upgrade to the "super chewers" at an extra $33 dollars which they again billed my account more than twice this amount.
After several more TEXTS, I have turned this problem over to the Better Business Bureau in hopes of either getting the refunds for what they owe or simply cancelling the entire thing and sending all my money back.
DON'T DO BUSINESS WITH THIS COMPANY!

I'm very unhappy with the company. I subscribed for my dog they charged me but never received the package. I tried to contact with them but impossible to talk with anybody except chat or email. The person couldn't give me an answer for the missing package. Trying to follow up in business hours no one is responding. I will cancel all my subscription.

I decided to buy six months worth of bark boxes for my German Shepard and that's all I wanted and could afford since I live on disability. This company went in and charged my account over 156.00 dollars without my consent. This is what I call theft. Now I have to dispute the charges since I can't get a live person to help me. Now I have to go through the aggravation of getting a new debit card. Buyer beware.

Customer service is amazing. Toys are high quality and my dogs love them and the treats they get each month!

I was somehow renewed for a six month "commitment" after I thought I canceled. Then customer service made it sound like I couldn't cancel.? I don't want your product. I get nothing but giant rubber toys which litter my yard that the dogs don't like. And most importantly I don't want this product anymore. After haggling with them over email they finally say they will cancel but whoever heard of such a thing? Can't cancel. Right.

We've been getting BarkBox for about 8 months, and we love it. My favorite thing is their "tear-able" toys. My dog LOVES to tear up fabric. Many of these toys are made with a cloth exterior designed to be torn open, revealing a durable toy, usually with a squeaker, inside. My dog can spend hours shredding the fabric, and she's not destroying my things anymore!

Some people have complained about their customer service. When I had an issue, I sent an email and got a response within a day. I think it's a small company, so they don't hire a cadre of employees dedicated to customer service.

Most of their products went straight in the trash. The toys smell funny- some vanilla rubber scent. My dogs didn't engage with their toys at all. After reading other reviews I refused to give them their Chinese made treats, do yourself a favor and read what has happened to others. I am not willing to risk my dogs life. I cancelled and the they tried to charge me over 200 for renewal. What a joke!

I tried to change from regular to super chewer because my dog ate all of their toys. Bark box charged me THREE times for ONE box. It took about 4 hours to finally weed through all the extra charges which totaled $90. Now this month, my "super chewer" box arrived with only two small toys and two small bags of treats all costing over $30. The enclosed flyer had a big poster of all the toys that were SUPPOSED TO be in the box. They were all missing but one. Very disappointed. And now it's almost impossible to cancel my subscription! I can only cancel "yearly auto renewal". Trying to reach some human — no one responds. Will never use bark box again.

Literally the worst customer service I've ever experienced. I listed my pet's allergies and still got DEADLY treats. Called them to clarify the allergies, still got horrible treats. Used their online support chat option TWICE and still got horrible treats. All of the toys are useless - I literally got the same toys in like 3 boxes because they had too many of them on hand. AND their gimmick to get you to sign on with a special box is not true. They'll send you whatever they have and when I reached out asking about the EXTRA I paid in order to get the space box they said "sorry. We have maybe one toy from that box. Too bad" and instead of refunds or apologies they tell you to donate any toys or treats your dog can't use - Money is exchanged for goods and services and I get NEITHER if I'm donating everything I paid for? And on top of that, they know their business is so despicable that they WILL NOT ALLOW you to cancel your subscription. I bought a year package for nearly $400 just before the pandemic hit and I'm forever disgusted in this company and how they handle business. I have a new item on my bucket list and it's to see this company fail and then to spit on the ashes of their CEO. I will absolutely be spreading the word as far as humanly possible to ensure no one else suffers like my family did having lost $400 before the pandemic and watching chunks of plastic scented like vanilla arrive in a monthly box next to treats that could kill my animals. I can't voice my anger enough.

Barkbox requires an annual up front payment - the reason is that each month your delivery is later, later and later. I WILL NEVER RENEW - Total rip off. Today is the 25th of the month... AND STILL NO DELIVERY. I WILL NOT RENEW. They clearly have too many customers than they can support. I will happily spend my money for my dog elsewhere.

Bark Box is fantastic. It is hilarious and my dog always looks forward to receiving them. The treats are great quality and made in the US. The Bark Box team puts so much thought into these boxes and it shows! We could not be happier!

I've subscribed with this co for 6 months now. I have a golden retriever. 13 mo old. I feel the company is really trying to please their customers. My pup tore all their toys and swallowed some. I texted them and switched over to super chewer. My pup loved all his treats and toys. When my 6m subscription ended the last box came over a month late. And inside the box was a repeated box which we already owned. I texted the company again they immediately sent out replacements. I was satisfied with talking to them. They got back very quickly and made it right. I would recommend the co and products. Just be open and communicate with them.

We were sent 2 replacement toys to help alleviate our disappointment with the original selection... Not really surprising that the replacements are some (even more boring than the toys they originally sent) leftover (unwanted) Christmas themed trash and still nothing close to what was advertised.

BarkBox is pretty much the worst.

I got my first bark box today. I swear the dogs just knew what it was already. They loved everything in it. I am impressed with how much came in the box. Definitely going to keep getting them for my pups.

I placed an ordered on Jan. 11,2021. It supposedly shipped on Jan. 13 AND MY PAY PAL ACCOUNT WAS CHARGED. After 5 DAYS waiting for my order to get to USPS, I did an online chat ( no way to get a human on the phone - poor customer service!) They reassured me it was going to get to me. Jan. 22nd came and after NUMEROUS chats, they FINALLY agreed my order was lost and redid it. It supposedly shipped again on Jan. 25th. Here we are on Feb. 3rd, 10 days later, AND I STILL DON'T HAVE MY ORDER! I had to do more chats before Bark Box refunded my money. I can understand one lost order, but TWO are ridiculous, as are the numerous online chats I had to do to get my money back!

Really cool, cute toys. I did have some trouble getting my subscription switched from Super Chewer to their Classic Box. It was frustrating, took a lot of my time to reach out to them to continually request this change. I'm the end the toys are great!

I was excited to hear about the "Barkbox" from a friend who raves about it. The first box arrived, I was flooded with emails prior to the arrival and after. The treats were amazing, the toys not so much. I added an extra toy, my mini Aussie torn them to shreds before the evening was over. I responded to one of the multiple emails and they said they would send replacement toys. They also informed me of a "tougher" Barkbox at an additional cost. Foolishly I fell for it. It has been over three weeks and no replacement toys. Big hype with lots of emails from company with their dogs (who knows if that is even real). I have asked to stop my subscription. We will see. Apparently I did not read the fine print. Don't be tricked like I was. Bad company!

PLEASE DO NOT BUY FROM BARKBOX! When my box arrived, there was a gaping hole due to the mechanism of the box. Only a 5-in long piece of medical tape was used to secure the whole packaging; contents of the box could've fallen out. I'm wondering why they didn't use normal packaging tape. For $32, you will not get your money's worth. Barkbox will ask you to fill out a survey so they can customise a box according to your dogs' breed, weight and size. Oh goodness, I think they send me items for a "medium" dog when it should have been for a "small" dog. My dog can't use the toys, but at least she can eat the treats? Nope, my dog showed no interest in anything from the box. Also their customer service is very very bad. Upon realising that I didn't want to continue monthly subscriptions with Barkbox, I cancelled my subscription (of course). The next month, I was charged another $32... I contacted them through text, email, customer support and live chat without success. Finally, I received an email from them assuring me that they would refund me as long as I give them feedback on how they could improve AND reason why I wanted to cancel. I wrote them back kindly and until now, they haven't given me the refund I requested.:(

Extra note: the shipping label was so grimy and near unreadable. I know that's a ridiculous complaint, but no wonder some customers never received their Barkbox!