Bark Box

I made an extra order for 60.00 on a month you got a free bed with a for order over 35.00 it showed delivered to wrong place March 5th. I've contacted 4 times and they have given me some excuse every time but in reality it April 29th still no refund no box no free bed but most of all no concern from Bark Box. The treat make most dogs sick but I just had let that go because if I can't get what I've paid for I know I won't get any quality treats. First couple months they seemed ok but then they sucked

This company almost bullies you into keeping a subscription even if your dog hates the toys., I've donated 3 boxes because they won't let me out of a subscription--even though they write on their site that you can cancel at any time. They have shipped an order that I tried canceling BEFORE it shipped. I will refuse delivery of the box. I can get toys my dogs like from Tractor Supply or Home Goods.

Barkbox has significantly decreased its quality and service. Fewer products are offered and no dog chews.
The website is a disaster. No way to cancel your subscription and NO HUMAN contact. JUST AWFUL!

This company is a trash. I subscribed for six months, tried to cancel before it was renewed automatically. Since I was unable to do so (I could not login my account on the app), I emailed and asked them to cancel my subscription in time and not to renew it. But they took their time to respond and let my subscription renew automatically." They charged me for the renewal and started to send a box. I contacted my credit union to dispute this charge.
This customer service is no help. There is no customer service which is customer satisfaction. Do not start subscriptions with them. You can buy super chewer toys at Petsmart, Amazon etc.

I never got my box it's just impossible the get any kjj in sad of response of them. I bet they not to busy taking out their money out of my account.

I have to send them an email so I get my box. They took the money out of my account on the 2nd of October and still haven't gotten my box and it is now October 18 2024! Stop play with me!

So we tried the Bark Box. Worst dog toys I have EVER seen. Every single toy is fabric. All plucked and shredded within a couple of hours. No rope toys or real chew toys. Constantly picking the threads our of Cuffs mouth trying to insure he doesn't ingest the threads. Threw the toys away. We feel robbed and cheated. You should be ashamed of yourselves. Never again.

Subscription is a total rip off - they bait you with a full 1st box and then, subsequent boxes are 33% Less. Some people get full boxes, others don't- any company this unethical might be selling tainted lead treats! Avoid at all costs

The "im so sorry" emails for the last 3 months have been so annoying, but the "69" one really irritated me. I understand we're all grown but there's a time and place for these explicit things. After responding to the email, I get a response from someone justifying why they thought it was "cool" and "funny" to send something so tacky. Consider a different marketing manager because this is poor and once more, tacky. May work for some people but owning a business isn't and shouldn't be aimed at one crowd.

I just want to say,my dogs love their toys! It took a few trys before we got it right and realized the best ones for my crew are the super durable nylon toys.
My Rottweilers love that they can chew as hard as they want and they don't destroy them. They know when the boxes come because the mailman leaves it on my porch and that's the only time he does. They all let me know when he's here and they get so excited they all line up by the window and watch. Thank you for making Rottweiler and pitbull proof toys. ND those snacks are great too!

When I signed up for our subscription, it was for 12 months. They seriously try to hold you to this commitment if you try to cancel. I emailed several times with no resolution. I tried to call to speak with someone to no avail. I chatted and literally had to force them to give me a refund and cancel my subscription. I had to ask to escalate to a supervisor before they would help me. NOT WORTH IT.

Bought a new dog toy with a promotional portrait of my pup from BarkBox included with the purchase. Never received the portrait. Reached out to them and they told me it would be sent within a week. That was 3 weeks ago. I don't know what this company is all about, but BEWARE!

We were sent 2 replacement toys to help alleviate our disappointment with the original selection... Not really surprising that the replacements are some (even more boring than the toys they originally sent) leftover (unwanted) Christmas themed trash and still nothing close to what was advertised.

BarkBox is pretty much the worst.

We joined the bark box club for our puppy. The treats sent were not suitable for puppies & when I contacted the Co, I was told I had a 12 mth subscription. She assured me the treats were for puppies, yet the package said different. Choking & digestive issues are not something I want to pay for. They overcharged me (confirmed on other sites) for the free inflatable water hydrant, just to cancel my subscription. Lousy customer service & do not recommend!

Barkbox for 1 you can't cancel won't refund you my dog is a super chewer aggressive. There toys don't stand up to him so I tried to cancel can't call all you get is a text email and takes for ever witch is bs. Sorry for the punctuation I'm bad. Finally I get with someone through text and there like well we don't offer cancelation on subscription. Wait why I pay by the month wtf. So there like yeah I will cancel for you and send u 1 more box, no why the toys don't last I just want a refund on my last box yr about to send cause I'm telling you yr toys don't last but 5mi With him please stop. Horrible don't buy at all for a super chewer if yr dog doesn't chew then it's ok

I wanted to change my subscription plan and used the chat option in their app and I had the best customer service experience I have ever had with a company! Not only did they easily change my subscription but after chatting about our dogs they sent me two free bags of treats! The first box was a toys only box and every toy was great. Very good quality and my dog loved every single toy!

Not only is the box a rip off but customer service needs major work.
They charge you 21 days in advance and can't tell you why. Takes them 3 weeks to send a box? Cheap toys... gross treats... don't waste your money, Pet Smart has more for a better price and quality.

We've been getting BarkBox for about 8 months, and we love it. My favorite thing is their "tear-able" toys. My dog LOVES to tear up fabric. Many of these toys are made with a cloth exterior designed to be torn open, revealing a durable toy, usually with a squeaker, inside. My dog can spend hours shredding the fabric, and she's not destroying my things anymore!

Some people have complained about their customer service. When I had an issue, I sent an email and got a response within a day. I think it's a small company, so they don't hire a cadre of employees dedicated to customer service.