Bark BoxReviews 125

Made a critical review about them switching from boxes to bags their name is bark box not Bark bag and that led me to be banned on Reddit and deleting my review from their site.

I ordered bark box to get the promotional Crocs. I didn't get them and was told I signed up for the wrong promotion but there was no place to pick a promotion. They said you need to sign up again. Now why would I need to sign up again? Why can't they just take two toys from next months box and send the Crocs that I wanted in the first place. I didn't want extra toys. They are a huge scam don't fall for it order from another company one that actually cares about customer service and following through

I didn't want to give any stars but you have to give at least 1. My dogs don't like the toys. I have bags of treats. They won't let me cancel. I'm having to cancel my credit card to rid myself from this joke. Don't waste your time or money!

I made an extra order for 60.00 on a month you got a free bed with a for order over 35.00 it showed delivered to wrong place March 5th. I've contacted 4 times and they have given me some excuse every time but in reality it April 29th still no refund no box no free bed but most of all no concern from Bark Box. The treat make most dogs sick but I just had let that go because if I can't get what I've paid for I know I won't get any quality treats. First couple months they seemed ok but then they sucked

This feels like a bait-and-switch operation. When you sign up, BarkBox tells you it will auto-renew—but don't expect a reminder when your subscription is about to renew a year later. Mine renewed for another full year without warning, and when I contacted customer service, they offered no help. The product itself isn't worth the cost. My dog destroyed the toys within minutes. He rarely touched the treats they sent. If you do sign up, immediately turn off auto-renew. You can always turn it back on later if you're happy with it—but I won't be ordering again. This business model is shady and damages customer trust. A very disappointed Dog Dad (and Dog).

This company almost bullies you into keeping a subscription even if your dog hates the toys., I've donated 3 boxes because they won't let me out of a subscription--even though they write on their site that you can cancel at any time. They have shipped an order that I tried canceling BEFORE it shipped. I will refuse delivery of the box. I can get toys my dogs like from Tractor Supply or Home Goods.

Barkbox has significantly decreased its quality and service. Fewer products are offered and no dog chews.
The website is a disaster. No way to cancel your subscription and NO HUMAN contact. JUST AWFUL!

I never got my box it's just impossible the get any kjj in sad of response of them. I bet they not to busy taking out their money out of my account.

This company is a trash. I subscribed for six months, tried to cancel before it was renewed automatically. Since I was unable to do so (I could not login my account on the app), I emailed and asked them to cancel my subscription in time and not to renew it. But they took their time to respond and let my subscription renew automatically." They charged me for the renewal and started to send a box. I contacted my credit union to dispute this charge.
This customer service is no help. There is no customer service which is customer satisfaction. Do not start subscriptions with them. You can buy super chewer toys at Petsmart, Amazon etc.

I have to send them an email so I get my box. They took the money out of my account on the 2nd of October and still haven't gotten my box and it is now October 18 2024! Stop play with me!

When I signed up for our subscription, it was for 12 months. They seriously try to hold you to this commitment if you try to cancel. I emailed several times with no resolution. I tried to call to speak with someone to no avail. I chatted and literally had to force them to give me a refund and cancel my subscription. I had to ask to escalate to a supervisor before they would help me. NOT WORTH IT.

I'm not one to leave reviews, but for once, I couldn't help it. I had a dog with reactivity issues that we've had to put down recently due to behavioral issues. Their team was super helpful and supportive in getting the box cancelled, and even offered to reach out afterwards to check in. I am and will forever be grateful for their business, and will definitely be coming back to them in the future.

This company lures you in w/wonderful promotional items, you never get. Still no box for Feb.

GOODBYE

I just want to say,my dogs love their toys! It took a few trys before we got it right and realized the best ones for my crew are the super durable nylon toys.
My Rottweilers love that they can chew as hard as they want and they don't destroy them. They know when the boxes come because the mailman leaves it on my porch and that's the only time he does. They all let me know when he's here and they get so excited they all line up by the window and watch. Thank you for making Rottweiler and pitbull proof toys. ND those snacks are great too!

The "im so sorry" emails for the last 3 months have been so annoying, but the "69" one really irritated me. I understand we're all grown but there's a time and place for these explicit things. After responding to the email, I get a response from someone justifying why they thought it was "cool" and "funny" to send something so tacky. Consider a different marketing manager because this is poor and once more, tacky. May work for some people but owning a business isn't and shouldn't be aimed at one crowd.

Was supposed to get free gift for trying. Wasted my money. No gift and useless junk delivered. Stay far far away.

I had high hopes but this is a fail. What I'm most upset about is you cannot cancel if you're not happy

Barkbox for 1 you can't cancel won't refund you my dog is a super chewer aggressive. There toys don't stand up to him so I tried to cancel can't call all you get is a text email and takes for ever witch is bs. Sorry for the punctuation I'm bad. Finally I get with someone through text and there like well we don't offer cancelation on subscription. Wait why I pay by the month wtf. So there like yeah I will cancel for you and send u 1 more box, no why the toys don't last I just want a refund on my last box yr about to send cause I'm telling you yr toys don't last but 5mi With him please stop. Horrible don't buy at all for a super chewer if yr dog doesn't chew then it's ok

Subscription is a total rip off - they bait you with a full 1st box and then, subsequent boxes are 33% Less. Some people get full boxes, others don't- any company this unethical might be selling tainted lead treats! Avoid at all costs