Bark Box

I was excited to hear about the "Barkbox" from a friend who raves about it. The first box arrived, I was flooded with emails prior to the arrival and after. The treats were amazing, the toys not so much. I added an extra toy, my mini Aussie torn them to shreds before the evening was over. I responded to one of the multiple emails and they said they would send replacement toys. They also informed me of a "tougher" Barkbox at an additional cost. Foolishly I fell for it. It has been over three weeks and no replacement toys. Big hype with lots of emails from company with their dogs (who knows if that is even real). I have asked to stop my subscription. We will see. Apparently I did not read the fine print. Don't be tricked like I was. Bad company!

Most of their products went straight in the trash. The toys smell funny- some vanilla rubber scent. My dogs didn't engage with their toys at all. After reading other reviews I refused to give them their Chinese made treats, do yourself a favor and read what has happened to others. I am not willing to risk my dogs life. I cancelled and the they tried to charge me over 200 for renewal. What a joke!

I decided to buy six months worth of bark boxes for my German Shepard and that's all I wanted and could afford since I live on disability. This company went in and charged my account over 156.00 dollars without my consent. This is what I call theft. Now I have to dispute the charges since I can't get a live person to help me. Now I have to go through the aggravation of getting a new debit card. Buyer beware.

I paid for 6 month subscription of bark box, and the toys were usually good quality. My dog (10 month golden retriever) didn't like any of bark box's treats or chews - I usually got same pumpkin flavor chew. We switched to 3 toys and 0 treats, and she enjoyed the box more, but it's took SIGNIFICANTLY longer to arrive (typically end of the month). Not worth it in my opinion because I could by the same toys for her myself for less expensive.

I got sucked into it to try it then they asked if I wanted to super size it... What they sent me was a joke things were missing it's been like Holand teeth trying to get more it was over a $100 for the 1st Box when the 1st one was boast be $5 that I supersized show cost me 95 more dollars and toys were missing and I've done nothing but text because that's the new generation text text text to try to get it solved and then I tried to cancel it and they informed me that I signed up and I have 10 more months of this so I can't cancel it... This is what America's come to whether they have a good product or not you are stuck pain for it... They don't even have to live up to their obligation anymore.

I'm not one to leave reviews, but for once, I couldn't help it. I had a dog with reactivity issues that we've had to put down recently due to behavioral issues. Their team was super helpful and supportive in getting the box cancelled, and even offered to reach out afterwards to check in. I am and will forever be grateful for their business, and will definitely be coming back to them in the future.

My dog Max recently passed away. They immediately gave me a refund for my last box without me asking. I was just cancelling due to his passing. They also sent me sympathy cards and an artist drew Max on the card. Very caring company, they even followed up to see if I was ok. Max loved his barkbox and would open them every month with such excitement. Thank you Barkbox for caring.

I ordered barkbox for our German shepherd puppy. She quickly out grew the toys and they became dangerous for her. It was a six month subscription I could only use for 4 months. I sent a letter as instructed to cancel and not renew and they charged me for a year and will not cancel early. I have taken steps to have the company be forced to cease on line sales.
Their customer service is tone deaf and their policy's are fraudulent
Stay away from this company
I wish I could give it no stars

Terrible customer service. Their website was confusing and they tried to force me into setting up a year long commitment, without telling me how much it would be, so I got in contact with customer service and it took about 2 hours to cancel a stupid dog toy box because they were so slow and unhelpful and just kept suggesting other products of theirs for me to buy, despite me clearly saying about 20 times I just wanted to cancel the order.

Really cool, cute toys. I did have some trouble getting my subscription switched from Super Chewer to their Classic Box. It was frustrating, took a lot of my time to reach out to them to continually request this change. I'm the end the toys are great!

Chewy can get my order to my house in less than 24 hours... but bark box takes weeks but they will take the payment very quickly!
My puppy doesn't even like the toys but I'm told that I can't cancel my subscription because I clicked 12 months. Absolutely ridiculous.

I have had a subscription for about 5 months and my dog got lymphoma and isn't going to make it. I mentioned to customer service that I needed to cancel and not only did they take care of that without me requesting it but also refunded my last order and sent me a handwritten card.
Actu

Not only have I received the same box 3 times now customer service doesn't see an issue with it, I never receive the items I "add on". This time my dog received a bag of treats absolutely covered in mold. Customer service took three hours to respond and their only solution was to send me more treats with my next box. I have done some digging and Bark box filters what people can see about their company. Really wish I never subscribed to them.

Bark Box is fantastic. It is hilarious and my dog always looks forward to receiving them. The treats are great quality and made in the US. The Bark Box team puts so much thought into these boxes and it shows! We could not be happier!

Very careful with the barkbox, it is over priced, the tracking system is terrible, boxes are often lost in transit it's a pain to try to get a credit on your account and when they do it's not for the full amount, and if you do not mark that you do not want an auto renewal they automatically charge you $38 on top of the first box at the end of every six months buyer beware

This company could care less about you and your dog. Once you have signed up, forget about cancelling until the 12 months is up. I plan to close my account that is linked to them so they stop charging me for the garbage they are sending. The toys look like they are from the dollar store and my dog quickly chew through them and I have to take away the plastic thing inside. Sammy hates the treats, they all look like they were cut from a piece of rubber but into different shapes. The chew is the only thing he will eat. So we are talking a 3 dollar value each month? Save yourself money and a bunch of hassle with customer service and pass on this "deal"