Bark Box

Charged multiple times for who knows what, none of the charges were even for the same amount. Only wanted the one month subscription to see if it's even worth it, and yet I'm getting charged multiple times? They won't give me a refund or even explain what the charges were for and I haven't even received my package and the tracking number is non existent.
They're charging me for another month, and they won't cancel it because it's in the warehouse being processed. Like cool, cancel it and refund me and stop processing it. How hard is it to say hey don't pack that.
I would love to show up to the warehouse and deal with it myself.
Don't order from here unless you want to overpay, get charged for random things, and not receive your parcel. But they're "sorry". What an absolute JOKE. (Also, the price that they say you're charged won't match what they actually pull from your credit card)

Well I have no chief complaint about their product I do have a gigantic complaint about the company themselves. This is a subscription that is extremely difficult to get out of. I've tried canceling 4 to 5 times now and they keep renewing against my consent and keep charging me. I don't suggest you get a subscription unless you plan on paying it for a long long time..

I thought I'd try BarkBox since they had a Black Friday Special for $5.00. I signed up and received the box fairly quickly, and not even 2 weeks later a $20 charge came out of my account. Wait, what? This is a monthly subscription, not every week and a half subscription! I went to cancel and you can cancel but only after your year subscription is up.

Also, they send some kind of ham bone or something to my miniature pinscher, and it's bigger than his head! Lastly, they send regular junk store toys that are shredded within minutes and you have to watch your dog so it's not eating stuffing and squeakers. Don't get ripped off by this company!

I asked to cancel the remainder of my 6 month contract. Barkbox is not living up to its advertising. Gor medium dog you get tiny toys. And the treats are bizarre food combinations. I got a very very long email from "Ruthie" stating NO, along with telling me to read the contract. Well the contract doesnt state nor imply that i will receive crappy toys. The ones in the ads are paid upgrades. I may file a complaint with the BBB for false advertising. UPDATE 4/21/2022. Minutes after i emailed "do not upgrade or send any replacement", i received an email stating replacements are on the way. I hope they don't charge. I just want to be done with them.

I'm very unhappy with the company. I subscribed for my dog they charged me but never received the package. I tried to contact with them but impossible to talk with anybody except chat or email. The person couldn't give me an answer for the missing package. Trying to follow up in business hours no one is responding. I will cancel all my subscription.

This appears to be a scam. We did not order this. We don't even have a dog! I tried to call the company. You have to deal with them on line through a chat feature. I told them we did not order this and I wanted to know who it was from. (I thought maybe a friend was pulling a prank on us) He said it was not a gift and asked me to check our credit card. They charged our credit card! I don't know how they got our information. Now we have to try to deal with canceling the subscription and getting our money back for this box. (Wish I could give them no stars, but it's not an option)

I signed up for a six month package with BarkBox. The first few months my dog enjoyed the treats and chews. He was never into the toys. As we moved into month 4 and 5, i noticed he was not into the treats anymore. I contacted Barkbox prior to the six month o ensure my subscription was cancelled. However they delayed on responding to me and when they finally responded, i was told i waa auto renewed for another 6 months. I feel this is a very deceptive business practice and i want to warn others about Barkbox and their deceptive business practices.

My dogs literally shred the toys within 10 minutes and I have the super chewer box. My other dog chipped her tooth on one of the bones. I wish I knew how bad quality the toys were before buying a year's subscription…

Bark Box lures its customers by showing all the cute dog toys and saying "if you're not happy with toys we will replace and will customize to what your dog likes"… what they fail to mention is can only upgrade or change the box subscription ONCE. If you don't like the "super chewer toys" for instance and wish to go back to original bark box they will require you to cancel and restart a WHOLE new subscription. BS. Just a way to make more $$$ They could care less about customer service or "customizing" This is the hard plastic toy I got that they promised would not be sent in his box again! I cancelled it all together …

I've subscribed with this co for 6 months now. I have a golden retriever. 13 mo old. I feel the company is really trying to please their customers. My pup tore all their toys and swallowed some. I texted them and switched over to super chewer. My pup loved all his treats and toys. When my 6m subscription ended the last box came over a month late. And inside the box was a repeated box which we already owned. I texted the company again they immediately sent out replacements. I was satisfied with talking to them. They got back very quickly and made it right. I would recommend the co and products. Just be open and communicate with them.

I placed an order for toys, was very careful when filling out the address, a unit number was included on an "additional" box on the order page as there wasn't space for it in the main address line. Apparently that additional box is useless as no unit number was on the package sent out for delivery. Weeks later I checked my tracking number and saw it said returned to sender. I contacted the company and was told it was returned to them and asked to verify the address. I responded they dropped the unit number somehow and asked for it to be resent ASAP. The response said half of the items I ordered were no longer available. So they received my order back, disassembled it and resold items without ever advising me or giving me a refund. Absolutely despicable. Had I not reached out apparently I was never going to be notified or get my money back.

I would give Bark Box a negative review if I could, just like someone else said. I ordered a bunch of their products, toppers, because one of my dogs suddenly decided he doesn't like any food...and I put them on a subscription, because I thought this would work. But, surprise, he didn't like the toppers either.

I went to cancel, and you can't cancel the subscription yourself, you have to contact customer service. I did, and "Jean and Bilbo" (oh, so cute, they let you know about their dogs, so maybe you won't cancel?) got back to me and wanted to know just exactly why I was cancelling. She said at the end of the email, I should realize, the subscription was not cancelled until I responded. I responded angrily, telling her to just cancel...I wanted it canceled, and that's all the info she needed. She refused, sending me another note, saying she really needed to know, and would not cancel until I responded.

I will never order from them again, and advise everyone to steer clear.

I called to try and suspend a month because I had some unexpected finance issues that came up. They told me they couldn't hold or suspend an account but instead gave me that months box for free. They didn't want my dog violet missing out and hoped it would help and told me to contact again if I still needed assisitance.

We lost our dog in the middle of our subscription. We did not care if they charged our card. Just did not want to receive boxes because it was hard to receive with our dog not here and went on to doggy Heaven. The company did not care, and said "oh okay, we'll your subscription is 6 months nothing we can do, you'll still get boxes.

This company is a trashcan!