Bark BoxReviews 124

We lost our dog in the middle of our subscription. We did not care if they charged our card. Just did not want to receive boxes because it was hard to receive with our dog not here and went on to doggy Heaven. The company did not care, and said "oh okay, we'll your subscription is 6 months nothing we can do, you'll still get boxes.

This company is a trashcan!

This box is awful, the toys are not fun for my dogs, and then I found out some of threats killed people's pets. I have had the 45 or 50 dollar box for over a year just to see. I have canceled 3 times and they keep sending them and will not cancel. No phone number. Now I'm going to have cancel my card to stop charges.

We received an email on July 8th stating that our box had shipped out. Talking to the representative right now, she gives us a tracking number to look up. This tracking number states that on July 16th, a shipping label was created, but the items were still not in possession yet. How the hell do we get an email 8 days early saying our box has shipped out, but there is currently nothing in the hands of the shipping company. It's now the 18th, and the box is nowhere to be found, and the tracking number still states the label is created, but they're waiting on the items. This woman is still trying to tell us we have a commitment to the 6 month subscription, and she said she wants to "take full responsibility" for everything, but still take our money with no refund. Then, when asked a question about why nothing has shipped, why we have emails saying the box shipped, and why we couldn't get a refund, it took her over 15 minutes to respond to each question. After a 30 minute wait to be able to talk to someone, it took another 45 minutes, and way too many excuses, to finally get the subscription cancelled and a refund given. I'd rather save my time, and sanity, and just go to the nearest pet store

AWFUL COMPANY, FRAUDULENT & DECEPTIVE TRADE PRACTICES, EVEN AFTER YOU CANCEL THE SUBSCRIPTION, THEY KEEP CHARGING YOUR CREDIT CARD.

Not only have I received the same box 3 times now customer service doesn't see an issue with it, I never receive the items I "add on". This time my dog received a bag of treats absolutely covered in mold. Customer service took three hours to respond and their only solution was to send me more treats with my next box. I have done some digging and Bark box filters what people can see about their company. Really wish I never subscribed to them.

Chewy can get my order to my house in less than 24 hours... but bark box takes weeks but they will take the payment very quickly!
My puppy doesn't even like the toys but I'm told that I can't cancel my subscription because I clicked 12 months. Absolutely ridiculous.

Bark box is great. They are on spot. The really care about their customers and furbabies.im glad I decided to try Bark box. They treat you like family they answer back quickly when you text them. I would recommend them to others. Their toys are amazing my furbabies love them. They really like the treats. Again I would and will recommend them Thank you Bark box. Cant wait for next Bark box to get here. Again Thank you Bark box y'all and company are amazing.

I ordered a six month subscription with the offer of a free splash pad, the splash pad never arrived they said I checked the wrong box for an extra stuffed animal which is ridiculous because my dog doesn't even play with stuffed animals. A classic bait and switch so they can hook you into a subscription. And you can get everything that was in that box at Walmart for about $15. Save your money!

I called to try and suspend a month because I had some unexpected finance issues that came up. They told me they couldn't hold or suspend an account but instead gave me that months box for free. They didn't want my dog violet missing out and hoped it would help and told me to contact again if I still needed assisitance.

This appears to be a scam. We did not order this. We don't even have a dog! I tried to call the company. You have to deal with them on line through a chat feature. I told them we did not order this and I wanted to know who it was from. (I thought maybe a friend was pulling a prank on us) He said it was not a gift and asked me to check our credit card. They charged our credit card! I don't know how they got our information. Now we have to try to deal with canceling the subscription and getting our money back for this box. (Wish I could give them no stars, but it's not an option)

Today I got a box in the mail from Bark Box with dog items in it. However I don't have a dog and I never ordered this item. Already, this has made me suspicious. How did a company I've never heard of get my card, my address, my name, etc. without my having ordered anything from them.

So I contacted them and of course, there is no phone number. There is only a chat option and the whole thing continues to be shady. They are saying they need my credit card information in order to look into the order. If they sent out an order to me, should they not be able to look up the order for themselves, without having me give them my credit card information?

So, I am canceling the order and I suppose taking the hit on this one order, because I am not comfortable giving them my CC information to a company I already suspect of being a scam.

I am on a chat with them now and at this time, after I asked them why they needed my CC information to look into my order, they have stopped communication with me. No more chat person available.

Based on this, more evidence that this company is just a scam.

I ordered barkbox for our German shepherd puppy. She quickly out grew the toys and they became dangerous for her. It was a six month subscription I could only use for 4 months. I sent a letter as instructed to cancel and not renew and they charged me for a year and will not cancel early. I have taken steps to have the company be forced to cease on line sales.
Their customer service is tone deaf and their policy's are fraudulent
Stay away from this company
I wish I could give it no stars

We started with just a month to see how the box was. First very disappointed I did not receive the extra toys in the box as I clicked on the redeem offer and it gave me the 1 month option so I thought we would. My dog is had food allergies and cannot have the treats and were still sent. Even though I just signed up for 1 month I receive an email that my next box had shipped. I thought that was off so called and said I had an auto send clicked which I never did as I just wanted to try it. They said there was nothing they could. Do. About and since I thought the best box would be the one that is featured "starwars" My husband was fine with it. We got the most ridiculous girl themed box for my boy pup with a tiny melted pink ice-cream and a tiny ice-cream taco and treats he can not eat forn$40 bucks! RIDICULOUS! A big wast of time and money as i agian have to call. They said oh you just get the first theme that you know about then the rest is a surprise when i asked why we didn't get the starwars. They get you with cute fun stuff you like the first month then crap after that. Beware of this company.

Got the first box my dog didn't like the treats no problem I just replied to email saying he didn't like the treats but next box similar treats I told them I wanted to cancel they said they would try to pull some strings but no more response I should of read the reviews first a lot of people have had the same problem if you are a reputable company you should honor the request of the customer word of
Mouth is everything in business

I asked to cancel the remainder of my 6 month contract. Barkbox is not living up to its advertising. Gor medium dog you get tiny toys. And the treats are bizarre food combinations. I got a very very long email from "Ruthie" stating NO, along with telling me to read the contract. Well the contract doesnt state nor imply that i will receive crappy toys. The ones in the ads are paid upgrades. I may file a complaint with the BBB for false advertising. UPDATE 4/21/2022. Minutes after i emailed "do not upgrade or send any replacement", i received an email stating replacements are on the way. I hope they don't charge. I just want to be done with them.

I have had a subscription for about 5 months and my dog got lymphoma and isn't going to make it. I mentioned to customer service that I needed to cancel and not only did they take care of that without me requesting it but also refunded my last order and sent me a handwritten card.
Actu

Bought a new dog toy with a promotional portrait of my pup from BarkBox included with the purchase. Never received the portrait. Reached out to them and they told me it would be sent within a week. That was 3 weeks ago. I don't know what this company is all about, but BEWARE!

I was given a bark box as a gift and my puppy loved every treat and toy that they sent us. I would recommend it to everyone because your dog absolutely will be entertained

I placed an order for toys, was very careful when filling out the address, a unit number was included on an "additional" box on the order page as there wasn't space for it in the main address line. Apparently that additional box is useless as no unit number was on the package sent out for delivery. Weeks later I checked my tracking number and saw it said returned to sender. I contacted the company and was told it was returned to them and asked to verify the address. I responded they dropped the unit number somehow and asked for it to be resent ASAP. The response said half of the items I ordered were no longer available. So they received my order back, disassembled it and resold items without ever advising me or giving me a refund. Absolutely despicable. Had I not reached out apparently I was never going to be notified or get my money back.