Bark Box

Not only is the box a rip off but customer service needs major work.
They charge you 21 days in advance and can't tell you why. Takes them 3 weeks to send a box? Cheap toys... gross treats... don't waste your money, Pet Smart has more for a better price and quality.

We've been getting BarkBox for about 8 months, and we love it. My favorite thing is their "tear-able" toys. My dog LOVES to tear up fabric. Many of these toys are made with a cloth exterior designed to be torn open, revealing a durable toy, usually with a squeaker, inside. My dog can spend hours shredding the fabric, and she's not destroying my things anymore!

Some people have complained about their customer service. When I had an issue, I sent an email and got a response within a day. I think it's a small company, so they don't hire a cadre of employees dedicated to customer service.

I decided to buy six months worth of bark boxes for my German Shepard and that's all I wanted and could afford since I live on disability. This company went in and charged my account over 156.00 dollars without my consent. This is what I call theft. Now I have to dispute the charges since I can't get a live person to help me. Now I have to go through the aggravation of getting a new debit card. Buyer beware.

First off it is a bit expensive, but the toys and treats are really good and are creative. My dog loves them, and while he chews up almost everything else he gets his mouth on, he does not chew up the toys, he takes care of them. This means that I got 12 boxes of toys and treats but he did not destroy the toys, so I have a large storage box of toys and do not need anymore. When box 12 arrived I was relieved only to get a notification Paypal had been charged for another box. I called the company to be informed there was an Auto ReNew in my account so I will be receiving 12 more boxes and no I cannot cancel. I was told where to find it and de-activate it so I was not renewed again next year. I was told I could modify the boxes so I could receive just treats. When I tried the only thing I could not do was stop the toys. I could add more toys, I could remove treats, but I could not remove toys. I chatted again and was able to reduce to a smaller / cheaper box, but could not cancel.

I paid for 6 month subscription of bark box, and the toys were usually good quality. My dog (10 month golden retriever) didn't like any of bark box's treats or chews - I usually got same pumpkin flavor chew. We switched to 3 toys and 0 treats, and she enjoyed the box more, but it's took SIGNIFICANTLY longer to arrive (typically end of the month). Not worth it in my opinion because I could by the same toys for her myself for less expensive.

I got sucked into it to try it then they asked if I wanted to super size it... What they sent me was a joke things were missing it's been like Holand teeth trying to get more it was over a $100 for the 1st Box when the 1st one was boast be $5 that I supersized show cost me 95 more dollars and toys were missing and I've done nothing but text because that's the new generation text text text to try to get it solved and then I tried to cancel it and they informed me that I signed up and I have 10 more months of this so I can't cancel it... This is what America's come to whether they have a good product or not you are stuck pain for it... They don't even have to live up to their obligation anymore.

I was excited to hear about the "Barkbox" from a friend who raves about it. The first box arrived, I was flooded with emails prior to the arrival and after. The treats were amazing, the toys not so much. I added an extra toy, my mini Aussie torn them to shreds before the evening was over. I responded to one of the multiple emails and they said they would send replacement toys. They also informed me of a "tougher" Barkbox at an additional cost. Foolishly I fell for it. It has been over three weeks and no replacement toys. Big hype with lots of emails from company with their dogs (who knows if that is even real). I have asked to stop my subscription. We will see. Apparently I did not read the fine print. Don't be tricked like I was. Bad company!

Most of their products went straight in the trash. The toys smell funny- some vanilla rubber scent. My dogs didn't engage with their toys at all. After reading other reviews I refused to give them their Chinese made treats, do yourself a favor and read what has happened to others. I am not willing to risk my dogs life. I cancelled and the they tried to charge me over 200 for renewal. What a joke!

I ordered barkbox for our German shepherd puppy. She quickly out grew the toys and they became dangerous for her. It was a six month subscription I could only use for 4 months. I sent a letter as instructed to cancel and not renew and they charged me for a year and will not cancel early. I have taken steps to have the company be forced to cease on line sales.
Their customer service is tone deaf and their policy's are fraudulent
Stay away from this company
I wish I could give it no stars

Terrible customer service. Their website was confusing and they tried to force me into setting up a year long commitment, without telling me how much it would be, so I got in contact with customer service and it took about 2 hours to cancel a stupid dog toy box because they were so slow and unhelpful and just kept suggesting other products of theirs for me to buy, despite me clearly saying about 20 times I just wanted to cancel the order.

Really cool, cute toys. I did have some trouble getting my subscription switched from Super Chewer to their Classic Box. It was frustrating, took a lot of my time to reach out to them to continually request this change. I'm the end the toys are great!

Chewy can get my order to my house in less than 24 hours... but bark box takes weeks but they will take the payment very quickly!
My puppy doesn't even like the toys but I'm told that I can't cancel my subscription because I clicked 12 months. Absolutely ridiculous.

I have had a subscription for about 5 months and my dog got lymphoma and isn't going to make it. I mentioned to customer service that I needed to cancel and not only did they take care of that without me requesting it but also refunded my last order and sent me a handwritten card.
Actu

Not only have I received the same box 3 times now customer service doesn't see an issue with it, I never receive the items I "add on". This time my dog received a bag of treats absolutely covered in mold. Customer service took three hours to respond and their only solution was to send me more treats with my next box. I have done some digging and Bark box filters what people can see about their company. Really wish I never subscribed to them.