I signed up for a free box via sweat coins and have now been charged twice and never received the so called free box! Absolute scam! They do not have a number to call, they sent me a link to unsubscribe that doesn't exist! Please be warned and sign up for a subscription that is worth your money not this false site!
The box is horrible, products are cheap and all them together would have costed me less than dollars ( i would not buy anything), Chinese stuff.
Impossible to cancel was needed to cancel my card.
KEEP AWAY
Ordered three products for 52,99$ on 22nd of September. The sipping was supposed the be 7-14 days. No updates are showing up for A MONTH. Two weeks ago received an email, that the order is being processed as the person was writing the email. And guess what?! Still nothing happening. I have contacted the support several times, and they keep saying that there is a very high demand, so they are trying their best. Still did not receive anything. And they still keep promising.
This is the worst shopping experience I have ever had. I order something weeks ago and they cannot deliver. They were lying to me - confirming that delivery will dispatch within a week (as confirmed by their warehouse). But I still have not received anything weeks ago.
Since they cannot deliver, I asked them to give me my money back - but they keep ignoring me.
Very very bad experience!
Hello Daniel,
Sorry for the inconvenience,
Please share your order number so that I can check the issue and workout a resolution.
Customer satisfaction very important to us.
Thanks
Absolute scam blatantly and fraudulently advertised as first box free if you pay the shipping and clearly stating you can cancel at ANY time. So when said box arrives and you discover it's no more than 5 Poundland worthy pieces of junk the real fun begins when you try to actually cancel. I emailed to request immediate cancellation only to be served back with a snide reply was I not aware of their cancellation policy that I'd have to buy the second box in order to cancel? Before I even had the chance to reply to this they promptly and desperately charged me for a second box to make sure they got their money. Do not touch this company with a barge pole and lesson learned for me
Contents; crap from ebay that retails at $1 a piece. Babe box includes a note that says every item is worth between $12 and $35 when you can order the exact same item for less than a dollar. It's low budget, animal-tested, non-pigmented nonsense. The box appears to be free, after payment you find out due to a tiny section on the webpage - you MUST pay the $30 for the second box. There's no way to get out of this and the customer service is awful.
I didn't know what to expect from this beauty box when I signed up but I'm glad I did. It did take a while for my order to be fulfilled and to get my box in the mail and when I reached out to the company in regards to the delay they were apologetic and professional and took care of the situation. The products that came are all full sized, the packaging is just the way I like it, simple but chic and these are things I'm actually going to use. I've signed up for and received so many beauty subscriptions and I wasn't always able to use everything. I'm super excited about the lashes and adhesive I received in the package. I'll be wearing those out tonight. This is definitely a box I'll be telling my clients about.
You will never get your product. I've been waiting two months for eye makeup. I paid with Paypal, so they have my money, but I do not have my product. There is no phone number to call, of course, so you have to do everything by email. There is an online chat that, as far as I can tell, nobody really works at. DON'T USE THIS COMPANY. They are not legit, and there are numerous complaints against them. I wish I'd been smart enough to look into this company first.
It is absolutely a scam when a company offers a free something but then locks you in to pay for the next one. It's not really "free" then is it? It is essentially half price on the condition that you buy another. I have never seen anything so shady.
Love love the babe box I don't like to spend money on items I haven't tried. Especially makeup and skin care because we all know they are expensive. With babe box its customized to me I try products for a very very low price and if I like them I can purchase more at discounted rate... Love love babe box 2 thumbs up!
This company is a scam! It took over a month to receive the product after I contacted them on 4 occasions and requested my money back twice. The last time they didn't reply until after they miraculously sent a shipping number. I did receive the product but it was NOT what was advertised. The 4 in 1 brow contour pencil is literally just 4 cheap eyeliners which I could've paid a dollar a piece for instead of $20. Oh and one of them is a red lip liner! What happened to the highlight shade? That was my reason for the entire purchase oh and the 3D eyebrow fibers are a joke, with no instructions! Please stay away from shopfocallure which is different from focallure.com
Hello Monique,
We are really sorry that you didn't like the product received.
Please share your order number so that quality team can check whats wrong with the order.
We will try our best to resolve it.
Customer satisfaction is important to us.
Thanks
Received my lipsticks some time ago and very happy with them.
The colors vary a little from the pictures on the website, but they are super anyway.
They last for a long time period and I like that.
Thank you so much for what you do.
First off, all of the products I received: garbage.
Second, I didn't realize that they were going to charge me for another box (my fault I didn't read further I suppose.) I cancelled the sub and the person I emailed said they would 20% off for my next order. Asked her not to charge just for another week so I could get paid again and not be strapped for cash. No response. Got charged $35! When the box itself is $25, no 20% given and they took my money when I told them not to for just another week. I've sent two emails. No response. Waited on the phone for 45 minutes. Also took well over a month to get here even. Do not fall for this $#*! company.
ZERO! I just can't submit this review if I won't put a rating! This online shop is really HELL! I ordered since May 2018, eyebrow microblading, and up to now the item has not been delivered! I attempt several follow ups but they only replied with a tracking number from DHL. I found out that the tracking number they gave me is not valid. They're using the name DHL to fool everyone! Whoever is behind this, May KARMA be with you!
Hello Arzi,
We are very sorry that you you have not received the product shipped.
However, DHL is independent courier service that we use for our shipment.
Since you have not received your product, we will surely contact DHL and resolve the issue.
Please provide your order number, so that shipping team can look into it and try to resolve the issue.
Thanks
I ordered this "free" box for 6.95 which isn't free but whatever I thought it might be worth it big mistake on my part I got 5 cheap things from China that were a couple dollars each that they claimed was worth 94$ I emailed them to cancel they told me no I have to get a second box and I will be charged 30 more dollars this is a total scam and a total waste of money
I tried the first box for free shipping only but could not cancel because their policy (which is in fine print) that you have to make an additional monthly purchase. They charge you even if you authorize them not to. The products aren't worth the $35.96 (which includes shipping). I don't feel they should charge shipping for the $29.99 price. Two of the products I received I will never use. Don't get caught up in this. There are better ones like Allure Beauty Box.
This is what happens when you log in too often to change your subscription or anything on the website. There is no place on the website to delete my credit card so they keep charging me every month. I did finally get my "free" box that actually costs $16.95 and it was all travel size products, with one pallet that was broken up. I notified the company and they said they would send a replacement. Not only did they not replace the pallet, but they charged me again. I checked at the end of last month to make sure that my subscription was canceled and it showed canceled but they "resubscribed" me and charged me again! There's no way to get rid of them because they have my card on file.
After u receive or first free box they send u another box immediately and charge u for it. They won't let u cancel it it's in there policy I suggest if u ordered a box to just shut ur card off or notify ur bank. And the products are cheaply made and horrible I would never pay for this junk! I wasn't able to get a refund after talking to two different ppl and being put on hold for about 20 minutes. I would give them ZERO stars if I could.
Top quality products- great prices awesome customer service. I'm a very happy mommy once my babys asleep & I sit down to browse knowing that I'm getting great deals from the comfort of my rocking chair. It also makes my husband happy to know that I'm not only satisfied- but happy enough to go back for more again and again!
When signing up they don't tell you that you have to purchase the second box before you cancel. It's really about $40 for 2 boxes full of cheap makeup. I tried to cancel 10 minutes after the order upon realizing there was a second charge. You have to email them. I've sent 3 emails trying to cancel and they still keep saying I haven't canceled.
Answer: Nope, not at all. Save your money. They have terrible customer service, terrible products, and will fraudulently charge your account. You're better off buying drugstore brands.
Answer: I keep getting charged for random boxes I did not approve! I need a refund now and I tried to cancell my subscription and they don't answer!
Answer: Hey Carla, Thank you for your question, you can follow the link below to form a title, content, and rating of your review, (to add photos if you deem fit) and to confirm the terms: https://www.sitejabber.com/online-business-review#babecosmetics.com_(BabeBox) And it is going to be released to be seen on our page in a few days after SiteJabber team moderates it.
Answer: Hey Katarina, the whole order 1001385661 cancellation was already processed and the amount should reflect in few working days.
Answer: Hey Jainni, currently you don't have active subscriptions on file and 1001379056 was refunded as an exception on September 4
Answer: Hey Jessica, we have cruelty-free products and surprise with learning experience are the key features of our subscription, also we ship almost worldwide and don't have waiting lines for subscription or cancellation. Aside from that, although Focallure products and their complementaries are losing a primary focus of our subscription service content editors, we are in the midst of boosting the product assortment even further (current brands include Aesthetica, Bang Beauty, GirlActik, Vincent Longo, Appeal Cosmetics, Oryza) which goes before mentioning that we have a multitude of plans and special settings we can apply which can help you customize the cost and the shipment/charge dates.
Answer: That website is not the real focallure site. I emailed the real company and they said that this is one of many of there distributors that they send products too.
Answer: Because they are frauds. Alert your bank and threaten legal action against Focallure. They won't stop otherwise.
Babe Cosmetics has a rating of 2.7 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Babe Cosmetics most frequently mention customer service, free box and full price. Babe Cosmetics ranks 706th among Cosmetics sites.
Hello Anna,
We are really sorry that you have not received your order.
Please share your order number so that I can check, what the issue has been.
We will try our best to resolve it.
Customer satisfaction is important to us.
Thanks