Gretchen S.

I ordered well over $100 worth of products and they were ALL junk. I ordered in late September 2018 and with a 5-7 business day shipping window, I was planning on having my products by Christmas. When they hadn't even shipped by late November, I contacted Focallure and said I either wanted my products overnighted to me immediately at their cost or that I wanted my money back. Neither happened. They did finally send me my products at the end of December while I was half the country away for two weeks for Christmas. Then, when I got home, I found out I hated everything and couldn't return it because you had to return it within 7 days of receiving it and I was not home.

I contacted Focallure's Customer "Service" (I use that term lightly) and they said, (direct quote from Facebook Messenger) "Hello,
I understand the problem you have face. We cannot change the past, but we assure you we will take care in future.
As an apology, We can offer you a gift card for your next purchase.
Thanks." You can't change the past?! Yes, yes you can. My order was THREE MONTHS late. I hated everything. You could have even given me a PORTION of my money back! No, even for free I would never order from them again.

Also, they falsify their reviews on their website. You will not find negative reviews. I've left several and I've gone back and checked and they're not posted. They only keep good reviews and I suspect even falsify reviews to boost ratings. I think this because the same grammar issues that were evident as I spoke with customer service show up from supposed native English-speakers in reviews. It's fishy to me.

DON'T ORDER FROM FOCALLURE!