Babe CosmeticsReviews 481

I signed up for this scam too. I never saw anywhere where they said I had to do a second month either. They started harassing me when they couldn't charge my prepaidcard. Their welcome email had a banner across the bottom that said "free shipping every order every day" So I put $30 on the card. They sent me a very condescending email about how I agreed to pay for 2nd Box. I wasn't trying to get out of it I just believed it when their banner said free shipping. 2 different people were e-mailing me like the right hand didn't know with the left hand was doing. THEIR CUSTOM SERVICE IS APPALLING! And to top it off dispite the fact that I have paid shipping for the 1st box and full price for the 2nd box I HAVEN'T RECEIVED EITHER ONE! ANYONE CONTEMPLATING ORDERING THIS. THINK AGAIN, ITS A BUNCH OF JUNK AND THEIR CUSTOM SERVICE IS AWFUL!

Got the free box, and asked kindly to cancel my subscription as I wasn't impressed with the products and the "high end make up pallette" that came in my box came with shades broken. Which I let them know about and they did nothing about. It took them 1 week and a half to reply to my email about the subscription cancellation just for them to tell me that I couldn't cancel because I had to get another month. Which I was like at this point whatever. It's just $29 (beware $29 for cheap products). Anyways once the $29 was charged I emailed them again just for them to send me THE SAME EXACT MESSAGE THEY SENT ME THE FIRST TIME. I told them that I had already been charged for the second Box and that it was preparing to ship, and they took another week to respond just to try to convince me to stay subscribed. It wasn't until I got extremely upset told them I was on the verge of cancelling the my card if they wouldn't cancel my subscription and that I would never recommend this so called "beauty box" to anyone again. Their customer service sucks, they're products are cheap, and lastly I got my second box today and guess what? ANOTHER ITEM CAME DAMAGED and managed to spill out. So if you want to deal with $#*!ty customer service and damaged unprotected products then by all means be my guess. But this box is in no way worth $29 for the hassle I went through to cancel my subscription and the items I recieved.

I ordered the so called free box paid the shipping and then was charged for the next month before I received the first box so I emailed the company because there is no phone number anywhere and asked for my money back and my subscription to be cancled. I was then charged again for another box but remember I still had not received the very first one. They finally cancled my membership after I threatened to file fraudulent charges on my accounts but I still have not received anything from them and they will not refund my money they just keep saying its on the way so yeah I'm pretty sure this is a scam and have since protected my accounts and such just in case and I don't have a photo to upload since I have not received anything I have paid for

I have absolutely nothing nice to say about focallure. 2-23 ordered "free" ( NOT FREE, shipping + 2nd box full price + shipping on that one). It's been 29 days, I've been charged for the full price box already (3-12 got shipping confirmation for March box, but they are supposed to ship between 5th-10th), and STILL NOTHING on the February box! I canceled bc I didn't like their business practices, & if you don't cancel by the 20th, you get charged on the 1st for the next month. It took me a week & THREE emails (you have to email), to get it canceled. In that email I kindly addressed some concerns so that I could possibly help them see a customers stand point. Zero acknowledgement that I even said anything. It doesn't matter how amazing these products are, I do not want to support this business by giving them any more money. I looked it up (should have before) & they have 2 stars & an F on the BBB. I try to see the best in people & companies, but this one is unethical, deceiving and could care less about you, they just want you money, & that's ALL they care about. I get that you have to make money, & have certain policies, & snags happen so shipping might get delayed. But this is completely ridiculous. The fact that they didn't try to make things better, or at the very least acknowledge the problems, on top of all these issues. That is bad business.

While the idea of the company is great, execution isn't. I have subscribed to the box and have yet to receive it, but their customer service is very lacking, especially for a company that claims to have exceptional customer service. I sent many emails and dealt with more than one representative, all contradicting each other. I ended up giving up all together. I look forward to my box coming in the mail in hopes that it will redeem, but until then, I'm most definitely not in love with Focallure.

So I went on their site to order the 2-way rotating InStyler that's was advertises shipment in 2 to 7 days my niece was having a birthday and a week so seven days was perfect I waited the seven days and still I had not received an email letting me know my product was being shipped I emailed them regarding the problem and was then told 7 to 15 days dissatisfied with the false advertisement I requested a refund and then I was told no cancellations after 48 hours and I Can Only Get Back store credit now you tell me after you take my money and let me know that the 2 to 7 days was a lie just to get my money and I still don't have my product

I received this babe box after waiting for 2 weeks (because I'm from Indonesia, so this is common for international shipping). I never subscribed cosmetics things like this before, but I thought this is very great! Fortunately I ran out of mascara, and they gave me mascara. Lol. Then I've got eyeshadow pallette, whitening gel (I found it interesting), eye mask, and eyeliner. In total I've got 5 things. And I hope for the next box, I'll receive other things that I needed. For the shipping cost, I thought it'll change depending on what inside the box. Because for the first box I've charge $5 something, and for the second box, they charged me $7 something. So I guess because of the weight of the items inside. I hope Focallure always be delivering good items.