Sarah c.

I have absolutely nothing nice to say about focallure. 2-23 ordered "free" ( NOT FREE, shipping + 2nd box full price + shipping on that one). It's been 29 days, I've been charged for the full price box already (3-12 got shipping confirmation for March box, but they are supposed to ship between 5th-10th), and STILL NOTHING on the February box! I canceled bc I didn't like their business practices, & if you don't cancel by the 20th, you get charged on the 1st for the next month. It took me a week & THREE emails (you have to email), to get it canceled. In that email I kindly addressed some concerns so that I could possibly help them see a customers stand point. Zero acknowledgement that I even said anything. It doesn't matter how amazing these products are, I do not want to support this business by giving them any more money. I looked it up (should have before) & they have 2 stars & an F on the BBB. I try to see the best in people & companies, but this one is unethical, deceiving and could care less about you, they just want you money, & that's ALL they care about. I get that you have to make money, & have certain policies, & snags happen so shipping might get delayed. But this is completely ridiculous. The fact that they didn't try to make things better, or at the very least acknowledge the problems, on top of all these issues. That is bad business.