Azure Standard

I've tried to give this company multiple chances, but the lack of consistency and customer care has made it impossible to continue ordering. Almost every shipment has had an issue—whether it's damaged goods, missing items that were marked as packed, or delivery arrangements with little to no advance notice. There's no flexibility for pickup, which makes planning around their schedule nearly impossible. When I reached out about missing products, I was offered a store credit rather than a refund—despite the fact that I had paid upfront for those items. It's frustrating having to track everything myself and follow up repeatedly just to get a basic resolution. On one occasion, a product I ordered was supposedly out of stock, yet it remained listed as available the entire time. To make matters worse, one of the items that did arrive turned out to be of poor quality, and when I voiced my concern, I was told it was simply a matter of "preference." No accountability, no real support, and no effort to make things right. At this point, I've spent more time correcting their mistakes than enjoying what I actually paid for. I won't be ordering again unless they make serious changes to how they handle fulfillment, communication, and customer service.

I think its a scam. I went to pick up my package, it was a restaurant. They had no Idea what I was talking about. Then I called the number on the web page, I was number 50 in wait, so I pressed 1 and they were supposed to call me back. I called the other number on the webpage and it was a doctors office. I called back the original number 30 minutes later and I was still #51 in que. I haven't received a call back yet. Its totally feeling like a scam

Our family spent nearly $4k with this company and all we tried and wanted to do after spending all this money there is use the "Azure Cash" that they "gave" us. They refused to let us use it and wasted hours of our time. We emailed and left multiple phone messages that were ignored. The Azure Cash was not expired or anything. If you read the BS about wether or not the Azure Cash expires you can tell that these people are dishonest. I mean a simple "Yes, it does expire" would suffice. Be careful when dealing with this company. They are a bunch of serpents! Besides that, their pickup system SUCKS! They changed the delivery time 3 times on us and after all of that the driver literally tossed our bags of food with vigor.

We purchased 16 bags of Brown Rice flour. See the photo below to see what we received... almost all the bags had black stuff in them (all but 4). Look over correspondence to see what it was and how they handled it. So very sad. We no longer purchase anything from them we actually make our own brown rice flour now.
We spent hours sifting out as much as we could to use the flour, and some we just tossed. I tried to make the email as big as possible, hope you can read it. Again this is a second review for Azure, prices can't be beaten but quality...

I've been with Azure Standard for over 10 years. I love them. They are especially great if you live in an area where you can't get fresh organic produce and good healthy products like I was, but I'm in a big city now and I still rely on them for great products every month. Once in a while I get an organic produce item that has gone bad, just like I do from the grocery store. That's the problem with buying natural organic produce from anywhere. Azure has always been quick to refund my money when I call and explain the problem.

I started using Azure about a year ago and it has been such a wonderful blessing to my family! Yes, sometimes I will order things and they will be out of stock by my cutoff date, which is frustrating, but I have learned how to gauge if it will be out of stock or not. My drop coordinator is also amazing and organized. It has been the best experience ordering from Azure! I will say, I live in Oregon, so my wait time is fairly minimal as their warehouse is only a few hours away.

The customer service at Azure Standard is worse than any other online place I've shopped at, and falls short in comparison to even the large box chain stores. I purchased "heirloom organic" grains and they arrived with rodent feces. When I contacted the company they insisted it was vetch nitrogen balls. Even after sending pictures the company stood its ground and refused to offer any resolution other than to read their return policy guidelines and purchase small quantities first before making a large purchase to insure one likes their product first. I would NEVER Recommend this company, which is said to be operated under high moral standards while supplying quality organic products. My experience says uh…no, not regarding my concern anyway.

I put items in my cart. In stock the day of processing and poof. Now items are outta stock. No chance to sub out another. Just an unpleasant surprise. Some items have shipped. They promised me it was coming on Tuesday, a day I can pick up. Within 24 hours of my delivery they moved the date and time to Wednesday. Had a promo to get 15% off my first order. The not shipped items will be full price if I order them again. I was told they won't honoring the promo price even though they didn't ship. Customer service is rude and hard to get through. My drop person is sweet but literally no help. Apparently treating the customer like crap is the business model. I'm concerned. Gonna be my first and last order. So thankful I put it on a card because it sounds like they don't make refunds on spoiled items. I'm kicking myself for trusting these folks. What a stupid ordering process. What a sleepy company. And below par customer service.

Our first order arrived with some of the grains spilled out into the bottom of the shipping box. (Maybe 1/3 of the grains.)
Also, we ordered a case of Clif Builder Bars that were within a few weeks of their expiration. Since we know the production date of the bars was about a year ago, these bars are stale.
We called to complain and they gave us a discount of 1/3 for the grains and 75% off of the Clif Bars.
The Clif Bars are going into the garbage so that is still a loss for us.
The customer service was pleasant and tried to be helpful, but you have to wonder about a company whose stated policy is to ship any item that is 2 weeks from its expiration date without warning to the customer.
I might point out that the bars were expensive - not a sale price - they charged FULL RETAIL for them. For old, stale product.
You'd be better off getting them from a local store or just about ANYWHERE else online.

Many of their product is good and service is alright but my recent experience was 1 star. I got organic barley and there were small pieces of rock in it and I have had to spit out so much of my food because obviously I eat this barley with other food and crunch, I chewed another small rock and it's all over the food and I have to spit the whole thing out. I have ordered barley many many times and i guess depending on where they get it, it differs. Most of the times it's been good but here and there there are bad ones with so much non barley stuff along with small rocks mixed in. I called them and they said I need to call in within 2 weeks or something and only then they can do something about it. Basically that means if I ordered many bags, I have to open up ALL OF THE BAGS and check each bag and try them all within a couple weeks! How ridiculous is that? See what I got in my barley.

Their products are in general very good however you can place an order for items that are in stock and they will not ship with your order because they don't hold items when you order them. I used to order from them quite often but no longer do for just this reason.

I've placed an order, and I expected to pick it up at their location. Waiting for about 3 weeks and received an update that my order will be there by 2:30 this particular day. When I'm at the location, the place was close. I called to find out that my order was not even fulfilled. How can it be worse than that?

They sold me 200$ worth of moldy food and refused to refund or credit me. I had spent thousands with the co. Over many years only to be treated like complete garbage over $200?!
They are a horrible co and will never get another penny from me.

Everyone that I spoke with that is associated with Azure Standard has been extremely nice and helpful and kind. Their products are exactly what they advertise prices are great the quality is even better. I highly recommend anyone who is looking for the best for themselves and their families to utilize their services, they offer exactly what they say. Delivery exactly when they say it's truly a blessing in today's world to receive high quality products at a fair good price! Kudos

Called customer service and asked for credit for a box of produce, plastic container of grapes, plastic container of cucumbers and a cantaloupe. They say they don't guarantee produce shipped to Alaska. In the past I was given store credit.

They said to go no to credit and go to the shipper. So I'm out of the produce. Never had problems before to get credit. Been buying from them for around six years. It is azure fault for not individual boxing the fruit and vegetables in different boxes or the produce was going bad.

I've ordered bulk quantity from this company before with no issues and on my recent orders they canceled all of them without notice. Came out to find they banned my account from purchasing from them for no reason and was told that I must have a wholesale account with them because my orders were too large. So I went to open a wholesale account only to find they aren't accepting new wholesale accounts lol. What a way to do business. Can't say I'd ever want to do business with them again anyway seeing how poorly they treat legitimate customers. AVOID

Very disappointed with the service. I got a notification that my order was being shipped but then again today I got a notification that the Truck failed in the middle of the way. Very disappointed with the unreliable service.

I've been a loyal Azure customer for over 5 years now. Finding high quality, affordable organic foods isn't easy, but buying direct from Azure saves on my grocery budget. Sometimes things happen, a few bad apples or a yogurt gets smashed in the box, but I don't worry about it. When I call Azure, the customer service people are so kind and quick to help. I even received a handwritten card from one of the customer service reps, which was really unexpected and sweet.

I first started purchasing bulk grains, great prices for organic. My next order I decided to try refrigerated items. I have always been satisfied with the products received and the ability to save money. The coordinator in the area I was in was very helpful. I've now moved to another state and plan to order again.

The only con would be that the delivery date/time can change so it's best if you have a friend or make a friend in the group and you can switch off if one of you can't pick up your items, especially if dates/times change for drop off.

My only negative in packing was when I ordered a liquid cleaner - it was bagged, but in a box with food items and the cleaner leaked. The cleaner did not destroy the food items fortunately, but they could do better in boxing cleaners or any liquid items separately from dry goods.

I'm glad I found Azure Standard and will be sharing this info with my neighbor and friends in the area as we enjoy healthy and organic foods.

Azure Standard is one of a number of places from whom I buy organic food. I think organic supply chains can be more dependable & less subject to the vagaries of conventional food. There are some quirks about how they fulfill orders when stock is low, but by buying bulk they can provide a true hedge against sharply escalating food prices. I really enjoy the high quality nuts they sell (Brazil, peanuts, pecan pieces.) And they have some excellent rices, bulk beans & grains. I like that you have the choice of buying in larger or smaller quantities. Also love their selection of raw goat cheeses. The drop is close to my house. Dispersion of the delivery is fast. And it's easy to contact a live person at the company for help.