Really a shame to see a friendly, low-key company turned into a relatively large corporate entity. They were a really super, high quality company for decades. Now I even understand they are partially owned by a Huge Chinese Company. (Nothing against the Chinese part, it's the huge, not local $ I dislike.) You can trace the devolution of the company by the many, many different discounts they've tried. My favourite were the VIP days when you could get a large discount whenever you liked, based on how much you spent. You could always reach someone locally by phone. Shipping was always super fast, and packing really professional. It's such a shame that success seems to mean growing ever bigger, which rarely means better. As we can witness in this case. Also they had the absolutely best price discounts on brands like Healthy Origins. Now they don't even carry the line anymore. And they do seem absurdly to go out of their way to cancel accounts and orders that is really puzzling, and laughingly misdirected.
Dear Valued Customer,
We apologize for any issues you have encountered. We have substantially grown over the last few years as our customer base has become global and grown exponentially. Accordingly, developments had to take place to meet the demands of an ever growing global market. We still offer amazing ongoing discounts and promotions, now offer free, flat rate, and/or DPD shipping options for many countries, have opened up several more distribution centers around the world to better service new and developing markets, and have had to come up with more efficient ways of meeting the extremely competitive and ever-changing demands of a global market.
While we have had to change in several areas, all the changes have been customer focused and data driven. We still offer over 30,000 of the most highly demanded products at the best prices and with unbeatable global delivery times. We will continue to listen to our amazing customers like yourself and make business decisions based on your needs and the data we see.
We hope you decide to give us another chance to show you how amazing we are and wish you the best of health.