BE AWARE of infestation. I have been using Azure for about a year. I would never buy grains or legumes from them, they take no ownership or have a desire to help resolve the quality issue. Mar 2024, I bought 2 bags, 25lb sweet brown rice, the used by date is 10/2024 (learned recently as I don't normally look at dates for grains or legumes – I thought dried grains an beans last for ever if stored properly – – If fact, I have dried beans from a few years ago and they are still good). I always store the unopened bag in a clean tight container that requires a screw driver to loosen the lid. On 4/20/25, I did not have enough from my 2021 purchase (bought in Sac co-op), in another container. I opened a container holding my Azure Mar 2024, the bag has a few bugs crawling outside and some on the bottle of the container. I see them coming out of the litte holes (pin size) from inside the bag. Took it out of the pantry, I opened the bag, there were more crawling inside, disgusting! A day later, I opened the 2nd container, black bugs are seen. I contacted Azur and was advised to email. I emailed them pictures and provided details. Because it is more than 7 days, they will not replace it even thought it is unopened. All 3 containers are in the same pantry, only the Mar 2024 pruchased from Azure was infested. I looked up the manufacture, Lundberg, it says to work with the supplier address any product issues. I exchange many emails with Azure customer service and asked them to contact Lundberg, and even requested to talk to a manger. I even emailed the CEO. Now 2 weeks+, no call back from manager or response from the CEO. Customer service pretty much placed the blame on me for the infestation and that a request has been made for a manager to contact me. First of all, the packing is not open. That means the grains a infested inside the bag. Even if this was open within 7 days, the larvae will likely go unnoticed until the bugs are hatched. Secondly, I was blamed for the infestation. I been checking my pantry every other day to make sure I don't have any bugs… so far, is cleared, THANK GOD. I read online, bay leaf deters by, so I put pay leaves on shelves and inside the containers where I store things. I am also grateful, we did not eat any of the 2 bags from Azure. Lastly, Azure said they ship goods out within 45 days when they received the goods. When I asked then why is it the 2 bags for rice only have 6 months life left… no explanation. I know put things on sale and note that the item is about to expire. My rice was not one of them! Since Azure refused to help, I contacted Lundberg. I received an email response withing 24 hours for more information so they can send to the quality team AND they will replace the 2 bag of rice. I am grateful to Lundberg for their customer service satisfaction. I have been buying their product for over 10 years and will continue to give them my business and recommend them to friends and family. Very scarely! Looking for another vendor. Love to hear where you buy bulk.
Thank you!

I honestly do not know how this company stays in business. Their setup and system for distribution is not clearly outlined on their website in a way that a busy Mom like myself can find when all I want is to simply order basic products for my family. I found out the pickup time only a few days before pickup, because again, I did not see anything on the website throughout my process of adding things to my cart and purchasing them that would outline the process for the drop off/pickup. The entire purpose of doing the pickup option was to save money on shipping… I didn't find out about the 8% shipping fee for the pickup orders until I reached out later to ask what this charge was for. My pickup time was announced only two days before…As a mom of a newborn baby and very busy toddler who has a specific daily routine, this was frustrating to see my pickup time show up in my email 2 days before. I found out later that this information was on the website, but after the fact, I had to dig through their website to find where this was outlined. No customer should have to search and search for basic things like their basic business practices. It should be clearly stated on the main page of the website so there is no room for confusion.

The pickup time was during my child's naptime and I had no childcare. Thankfully, a family member was able to rearrange their busy work day to travel all the way to the pickup location in Thornton. She called the number of the pickup coordinator to let them know she was stuck in traffic and was running about 2 minutes behind. The coordinator, Jessica Wurtsbaugh, was unbelievably rude and told her that they were already unloading the truck and if she didn't get there on time, they would throw the products back on the truck. She arrived there on time, thankfully, but when she arrived, no truck was in sight. She called the coordinator and asked her where the truck was, since she had said it was there and was being unloaded. Jessica said, "I don't know. I'm not in the truck with them." So, this lady explicitly lied, then was incredibly rude and defensive and very unhelpful.
Then, when the truck arrived extremely late, the customers were expected to unload every single product on the big semi! Why on earth are customers expected to unload the truck after paying an additional 8% for having the products shipped to the location? It makes zero sense. I understand that there are staffing shortages, but good grief, you can't find one extra person to help the truck driver unload things?
While unloading, one man picked up one of my big products, and threw it down on the ground outside of the truck, instead of handing it to my family member standing there waiting to receive that item. Another lady was standing by and commented that she had no idea that this was the system for pickup… and that this was her first time purchasing from Azure and it would definitely be her last. Another man there had his entire big bag of product (I believe it was sugar) bust open and spill all over the truck. So, I am not the only one to have this experience where things were not clear for them or simply having an overall bad experience. This is not an isolated incident, as I am seeing with other comments here. I will never purchase from Azure Standard. Ever again. I honestly cannot fathom how anyone dreams up this business plan where customers unload the semi that rarely arrives on time and details are not clearly communicated. Azure definitely needs to rethink their structure and reorganize things. It would also be wise to find some better coordinators who are more professional with customers. This was a very disappointing experience. It will certainly be my last experience with Azure!

I have been buying for a few years now and Azure Standard's customer service has gone down hill. Fast. I actually wonder if "the owner", is privy to certain customer service complaints or if it is simply fed to him glossed over everything is ducky. There are times when you will receive a refund following a quality issue, especially, when backed by photos. That is all well and good. Here is where my real complaints lie, it is when customer service spins issues so that you, the customer, are at fault or irresponsible. Issue 1#, My brother who lives in a completely different state, a friend in NC and myself all purchased what was then known as volcanic rice. In the attached photo you can see that this rice was LOADED with weevils. They were literally cupfuls of them in the original bag which was then sealed in a plastic bag. First customer service said we were at fault and that the infestation came from within out homes. This was untrue. Second, we were told that the 7 day + travel time was sufficient time to report issues. Newsflash ~~~ the life cycle of a weevil is often times weeks, not days. We all had the same batch. Third, we were told too bad, so sad, such is the life of organic grains. Fourth, we were also told it is our responsibility to store grains in the freezer to prevent infestation. (-_-). Yeah, I do not have fridge or freezer space to store 5lb bags of grain. R-E-A-L-L-Y, it is our fault? In ignoring our complaints, is not the whole damn warehouse or holding area for grains going to be affected and other customers out of pocket by continuing to sell infested rice which may be infesting other grains? No, none of us received a refund, which for one individual, that was financially significant. Likewise, with canned or packaged goods in general that you may be buying in bulk. I had an issue with spoiled coconut milk. Unfortunately, I buy for use down the road, not because I can consume a case within 7 days of receiving it. My recommendation, DO NOT buy grains or bulk items unless you are willing to chance a total $ loss on that product. Stick to your local behemoth mega store where you can return items without being unnecessarily challenged and and where you will be fully supported. Issue 2# On a separate note, I challenged their referral policy. If referring a new client and IF wanting to receive the referral fee, you have to be able to tell your friend/acquaintance/family member DO NOT to sign up unless they are prepared to order sooner rather than later. Case in point, I referred an individual who established an account, but given the current financial climate that person had to plan and save to be able to make their first purchase. As a result, I did not receive the referral because that "planning process" took longer than the 30-60 days. What is the point of referring anyone? How humiliating it is to say to someone, do not do this if you can not afford it? Or, gwad forbid if they want to develop a plan that allows them to migrate from the behemoth stores to "family owned". A customer service manager responded to me by stating that most referral programs have a time limit. Yeah? Which ones specifically are you referring to and how do they compare to Azure Standard in terms of "family owned" or private business enterprise? Am I incorrect for thinking that as a family owned entity, we could anticipate a friendlier and more cooperate policy, not one that does not discriminate against those who do not have financial reserves or for other reasons are not in a position to start buying immediately? - like maybe then need to use up items already in their pantries? What is the needs for a time limit anyway? Regardless, I no longer make referrals and not really wanting to shop at Costco, am doing exactly that. Yeah, Azure is ok for several things not readily available in other stores or may be convenient if you are extremely rural, otherwise, it is just another large scale entity.

I saw the reviews online of this place so I was already a bit wary. However, even with the low expectations, I was still drastically disappointed. The reviews mainly mentioned their drop shipping locations for being very poor quality, so I opted for parcel shipment - especially since the closest drop locations were hours away from me so it was a no brainer. I made sure to read every inch of that site in case there were any potential complications I'd run into. The only thing mentioned about parcel shipment that I could find was that they offered it, and that perishables would only be placed and/or shipped by Wednesday for potential delays on the parcel's side. So I placed the order on Wednesday and it was marked shipped on Wednesday. I received the email confirmation stating that the order was shipped and on its way. However, I was not at ease with this as they provided absolutely no tracking information. Already, that was very sketchy to me. So I reached out, couldn't get through on the phone so I sent an email asking if they could provide tracking info. That was sent on Friday (the expected delivery day) and it's now Monday, still no response. Anyway, I'm giving them two stars cause I did get the product (I should mention it was just one item and the only item I ordered), however it's warm and I'm not 100% sure whether it's still edible or not. I paid nearly 27 dollars for the parcel shipment and the product was only a mere five measly dollars or so. It was UPS 2nd air shipping at that, so it should have gotten here Friday, no later than Saturday, yet it got here Monday. Now, maybe it was the parcel's delay, but that would only really take into effect had they shipped it on Thursday rather than Wednesday like I was led to believe. I needed the product by Saturday, too, so now not only is the product's state questionable, it's not even needed anymore. I would not recommend this site for any reason. Maybe they do have some decent products, but it's not worth the hassle. If you do order from them, just make sure you've lowered your expectations for quality services. I mean, I'm not even going to fight them for a refund that I believe I justly deserve because of their poor management and customer care. I'm really angry at this, but at least now I know I can rule them out as a viable option, and if anyone were to mention them or potentially buy from them, I will make sure they know what they're getting into, not just with their service, but the amount of anxiety they provide due to their lack of care. I really thought I was scammed out of my money, and in a way, I was. There's other, better options out there, folks. Do yourself a favor and just let these guys run themselves into the ground, because they clearly will not last much longer with this type of management.

TL; DR: their shipments and customer service are really bad. But I guess the products are decent if they get to you on time.

Word of warning! Your drop is going depend GREATLY on your drop coordinator! I had my first and last pick up recently! Learning from my mistakes may save you from a tremendous headache! #1: BE A PEST! Contact your drop coordinator days before the drop to see if there is a time change! Contact your coordinator the day b4 the drop to DOUBLE check if there is a time change for the drop and make sure they add YOUR name/number to their contact list! Especially if you are driving any sort of distance! My drop 45-60 minutes away! I unfortunately was NOT a pest and took the coordinators word for it that she WOULD inform me of any changes (MISTAKE!) #2 Place a very small first order to see if this drop is being ran well and if this is something you actually want to deal with in the future! ( TG I did do that!)
#3 Search online for azure standard "complaints" don't just search azure standard! Also their Instagram is scrubbed ie: they remove complaints!
What happened? The coordinator emailed me time of drop ect... I emailed back with my phone # and asked that she PLEASE contact me if their were any pickup/drop delays bc I was driving far! Well 50 minute drive no truck! No people! Texted coordinator she says drop is now 4pm not 2pm! I have to work so I can't stay for 2 HOURS! The coordinator was absolutely impossible to work with getting my stuff! Took multiple texts, phone calls, contacting azure customer service! I knew right away this going to be bad and asked azure to just refund me so I didn't have to deal with it! NOPE! She had told azure she was going to drop the items off on my porch while I was at work! NOPE! Didn't happen! Never happened! 2nd day she refused to answer any messages at all! And I had to spend more time with customer support - basically she was holding my items that I PAID for hostage! Mind you I asked her to leave the items 2 miles from the drop at one of my spouses clients! Instead of answering me if she would. She called the client BEFORE WE DID! The client thought she was a lunatic and of course didn't know what she was talking about! So then she refused to leave it where I told her! ( remember its paid for and belongs to me!)! 2 days of back and forth HELL due to no fault of my own! Finally got my plants she kept my milk! Longer story! Be warned! Btw she finally left my items at the place I asked her to leave them in the first place! Also... she tried to say she told me 4 o'clock until I sent her a copy of the email! I felt like this is some kind of scam she does so people just leave their stuff and she keeps it? Could be wrong!? But I gotta call it like I see it! Fyi Coordinators are NOT paid! So its whomever volunteers! Azure customer service- first girl actually made things worse! 2nd one Hannah was a god send! Ty Hannah you rock!
Quality of items? Ask HER about my milk!
Plants: Pretty good for being in a semi truck for a week! Giving em some tlc now
Also I think most of the youtubers are paid affiliates but I could be wrong!

I liked azure when I first started right before the pandemic. I buy most of our nuts and oils direct from producers. Ive never found a great co-op type situation. Pretty early on I started getting moldy really over ripe oproduce. Id take pics and they credit. Very low quality control on fruit and veg. Of coutrse I get some things that are good but ive had beets that someoone hacked the wrost bits off and they kept growing mold, potatos that were far past. Those are 2 veg that last forever when I buy or grow them, so they have to be terribly old. Lots of bad fruits and expensive artichokes that are very poor. Cherries and such are a hard one I know, oranges not so much but weve bought lots of moldt citrus and for more tha most of our local organic stores. I still buy raisins and some things from then. Ive actually spent several thousands dollars thios year and when I have an issue, I get the busyt growing excuse. Always a good sign when the company is growing and expanding faster than tehy can take care of existing customers. Sure I know theyre busy. I am as welll and planning is needed so when I just received the order incomplete, i was surprised when it was 50# bags of sugar that they ahve 300 in stock still. Ive missed buying it this past month because their site shows such enormous qtys that when they didnt ship last month, i figured id misse don some fluke. These days I have a central item and then I tack on acouple hundred dollars worth of extras for my prep.

It takes a while to get a response usually as well and I mean what can I do if they keep not shipping me mainsteram in stock items. Quit buying there I suppose.

I dont think its a far stretch to make sure the top 10 basic items are shipped when in stock or to keep your system updated if not as people plan all month for this, watching stock.

The pandemic I underatand, truck late, I understand. When I want to spend $57 on a bag of sugar, that im seeing masssive stock right now. Now I have to make a trip or put togtether a whole foods order with 10 small bags.

Remember this isnt always conveinant, you cant see what youre buying, you have tio take pictures of bad produce, you have to wait around for a truck thats almost never early and the dig through a pallet or 2 fofr your goods. IN which case I help sort for others. They have ius doing the work so send us some sugar.!

I have been an Azure Standard coordinator for about 5-6 years. I have read every one of these reviews. I would like to add my own to possibly clarify things, in my own understanding, to new members or potential members.
First, everything in our world changed with this flu virus called Covid19. Is it real? Yes it is a virus, but not as deadly as the media hype has pushed it to be. One must be as cautious about this virus as one would be about all other viruses. Do the research yourself and you will find Fauci and others stated many times publicly that masks DO NOT prevent the spread of this virus. If you are sick, stay at home... period.
Having said this, I personally have yet to wear a make anywhere... and will not in the future. I want my immune system to be strong and take care of me... and it does. I do not criticize our drivers or anyone else if they do or do not wear masks, it is their choice, just as it is mine, and yours. So, please stop forcing YOUR opinion, on them. If you have your mask on, consider yourself protected. Azure management can only suggest that they do what they feel right, but cannot legally force anyone to wear a mask. If this bothers you that they do not mask up, then don't shop there. Easy enough.

Second, the outage of products. Yes, there are far more products not available currently, than prior to this virus. We must consider that the production in other companies who supply Azure are also affected by the same things that affects us AND Azure... out of stock, due to massive influx of buying from panicked buyers as well as products/ingredients simply not being available by vendors or farmers. I also get aggravated by shortages but it is part of the times we live in, get over it.

Third, Azure Standard is trying to meet the needs of it's customer as best as it can. We may not agree with how they organize their shipping or process of picking orders, but it is THEIR company to run as they have been for over thirty years and they are doing what they deem best for their customers as well as the health of their company and it's employees... and yes, their own families who also work the farms and help out in the business end. Please cut them some slack as they try their best to provide for us all and their own families! Stop leaving all these nasty reviews from only ONE order that went south, or may have had products that did not ship! Every local store here where I live has empty shelves and unavailable products that used to be full... even the biggie Walmart has empty shelves now and have to spread their products out to appear full... ALL of us are suffering through this!

Lastly, let's all learn forgiveness and grace as we all work through these issues. Communication and patience is needed in every aspect of our lives these days. Let's show who we are as a people and continue to support great companies like Azure Standard with grace. They are there for us because they believe in us, let's believe in them... I do! Y'all go out there and make a great day! ~Deb in GA