Azure Standard

With delayed deliveries (weather, breakdowns and unreliable drivers)... frozen products that weren't supposed to be frozen... constant out of stock items. They charge around 8.5% of your order for delivery charge and if you don't order enough they charge an additional shipping charge. Recently they charged the wrong credit card and wanted to charge me $20 to reverse charge. I am done with this organization. I am a member of our local food coop and can get my organics at a discount. Azure... you should be more customer frfriendly

Placed an order over 6 weeks ago now, still hasn't shipped ANYTHING! I emailed and asked for at least an ETA, stating that I understand some things may be out of stock, just need some idea of when they're shipping whatever they can, she replied that they have no idea when they would be able to ship the order. I've worked in manufacturing and managing a shipping center, so I know it's insane that they would have zero idea when an order would be shipped out especially when it's been in the queue for 6 weeks. I doubt I'll ever get my order, you should not depend on them at all! Meanwhile I can order from Vitacost and it will be here in 5 days without fail.

I was looking for a product online. I came across this company. Despite some bad reviews on this site, I decided to place an order with them. I emailed them with a question regarding the expiration date on the item, the next day I received an email with the information I needed. So I placed an order and I received my items Within a few days while I was getting updates through UPS about my order.
I would definitely order from them again.
Thank you for being so professional.

The best source of organic produce and household goods I have ever come across! The produce is of excellent quality, and there is a large gluten free selection. The large selection of meat is hormone free and the beef is grass fed. I am constantly amazed at the large selection of goods, including non-food items that are environmentally safe. I love not having to drive into town and stand in long lines but I especially love knowing I am getting healthy food. I can't remember the last time I set foot in a Safeway...

Box of Alaska Cod. 6 packages. The first one was good. The others seemed like carp and I couldn't eat it. I reported it and no response. When I pushed it, they said it was out of the reporting period and they would not refund or comp anything. You might be ok on other stuff. However, they are not the type that will make an issue right.

They are always out of stuff but you won't know that until after you order, pay for your order, drive 45 minutes to the pick up, wait an hour for the truck to show up and then find half of your order missing. After you get home, you have to go through your order and try to get your money back for items they didn't deliver but charged you for, which will take weeks and several phone calls.

Recently they sent an email out with a home remedy for covid and encouraged me to follow them on racist right-wing extremists social media sites like Gab, Parler, USA. Life, Gettr and MeWe, which makes me think this isn't a company I should be doing business with.

On the whole Azure is outstanding. That said, I ordered Romanesco Broccoli this time. The description says two count for $10. 50. 5 pound shipping. I expected two large heads. I received two tiny wilted heads that have a combined weight of 1.48. Very disappointing. I still had to pay for 5lb shipping.
When I called to question this I was told "There is nothing they can do. They advertise a two count and that is what I got."
UPDATE
Today when I was going to use the Broccoli, we found it to be rotten and full of bugs. I called Azure again and sent them pictures and a full refund WAS made.

I products I purchased were fine but they discontinued BioKleen Products and mislead on $25 survey. After taking a survey where it states in the email, "We're improving our Azure Standard website experience and would love your opinion in exchange for a $25 promo code gesture of gratitude." After taking the survey, as I recall, you don't get $25 promo unless you spend $100 or more. I called Azure and their Customer Service was not receptive to the idea that it was misleading.

Product availability and supply have gone downhill very sharply over recent years. At first it was just supply (they got greedy). Not just from expanding nationally, but commercially. They run out of stock for my order yet the neighborhood market has plenty (with a ridiculous markup). Quality_wise, the last few bags of rice were filled with way too much unhulled grains and rocks., I ended up tossng a good 40 pounds of various varieties into the compost pile.

I have been an Azure Standard customer for a number of years, and will remain one. That is not to say there has not been ongoing problems. The prices are good, but the service leaves a lot to be desired. The inventory management is horrendous, so that, for me on average, AS is out of at least five items per order. This is a persistent complaint of others. They have gotten in the habit of asking customers to pony up to rectify that situation, and some do, but the problem is ongoing. They constantly add many new products, without maintaining inventory levels of others. The customer service is poor overall, and management is always unavailable and does not return calls. One would doubt AS's sincere commitment to the environment as they inundate their customers with unrequested, lengthy catalogs monthly (even if you ask them not to).

I have been ordering from Azure for years. Every order I make half of it is out of stock after I order when it was in stock when I ordered. Now they raised they're prices on EVERYTHING just a week into the Coronavirus pandemic when people are on hard times and had the guts to just come out and say it in an email. Were talking a 30$ order increasing 8$! Onions once 11.50 for 10 lbs now 16$! I'm really fed up! Plus 8.5% shipping on every order. Starting to not be worth it. Oh yeah did I mention I stopped ordering produce from them because half of that if actually in stock is rotten when I get it.

**In response to Azures response. You certainly aren't hurting with all the extra business and selling out. I doubt you azure family has to lower their standard of living during these trying times. You are secure and have everything you need. Others are not so lucky. Raising prices asap does not look good. Your PR is petty lip service. You have had out of stock issues for over 3 years.

I really cannot believe how laxed the company can be as to drop/pick up change times and days through the poor notifications. It's just too casual and carefree to me that near 2 hours to go to the drop time it suddenly changed from evening today to early tomorrow. I've been ready all day checking emails today in case their truck came earlier. Suddenl, y to me the arrangement is called off and is changed to early the next day. I had planned for weeks for this evening to pick up this order I placed. Now, going there to where the truck is going to unload next morning at 8 a.m. for pick-up is unacceptable to me, But I paid for it and I'm stuck to make sure I go there and get it.

When the covid-19 crisis hit I tried to buy food in the stores and it was unavailable in the quantity I was looking for. However, Azure standard still had stuff that I could order. About two-thirds of the stuff I ordered they were unable to ship, but the stuff I did get was nice. I was so happy with what I did get I went ahead and ordered again. It can be a challenge picking up the food from the drops because you have to be at a certain place at a certain time, so if you can't handle that, they probably are not the supplier for you. But if you are a responsible type of person who also is flexible, Azure standard is excellent. At least for me it is.