First and last time buyer. Horrible customer service! The best word to describe this company would be THIEVES! They take almost a month to ship the product when it says they have it in stock and will ship in a few days! Then when you finally do get your food and it's spoiled or not good quality and you try to get a refund they will come up with every excuse and blame you for shipping the item just so they can keep your money! So if you want to be out money and food then order from here. I also posted on their Instagram my problems and they told me they were deleting my comments because I was simply telling other customers that were also having problems what happened with my experience. DO NOT BUY FROM AZURE they are THIEVES! Very shady for a company to tell you they are deleting your comments when you said NOTHING wrong!
Decided to order from Azure to get wheat berries to bake bread. Added other items so I wouldn't be given a small order fee. When items were shipped, the 25 lb bag of white berries was out of stock. However, they said I would receive the 5 lb bad of red wheat berries. I was still charged the drop off fee. After receiving order, found they had sent me 5 lbs of brown Basamati rice instead. Called to report error and was made to call back drop coordinator to see if someone else received it and we could exchange. They did not, so called Azure back. They said I would need to send it back to get credit. Instead of wasting 5-7 dollars postage, I said I would just keep it and call it even since the rice was about 6-7 dollars more than the wheat. No, they said. They could only give me 10 percent off. What? Kind of crazy. I could have just not called them. This company is very unaccommodating to the customer. Won't do business with them again.
I ordered something from the website. It doesnt say anything on the website that if your not available at the drop off time that they assign you that they will trash your order and items. That is what i was told today when i messaged someone and asked if my order was still available at Sams for pick up. I thought it would be left there to pick up at a later time. The person who responded to me was so rude. In addition to that, my order was not sent and the only thing they attempted to deliver was a flyer, not sure on how that happened either. Confirmation email stating my order was submitted got notification that it was being dropped off, I messaged the contact number that sent me the message and she said that it was my responsibility to be at the drop off location at the time or the items are disposed of. Then said messaging her days after the drop doesnt work? I said are you serious, she then said it wasnt shipped i can go online and check the status of my order. I made a comment about how she was rude and talking to me like that, she replied Im not rude, sorry if you dont like the truth. Everyone else knows the routine and they show up to the drops when they place orders? This is my first and very last time placing an order with this company but NONE of that was told to me when i placed the order to begin with.
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Sbongumusa Khumalo recommends Azure Standard.
I have been buying from them for years now. People rave about it and so I keep buying from them... I buy bulk grains, lentils etc. and I have found them to be unclean. If you are buying it as livestock feed then it is fine - not for human consumption. This is with products that are labelled organic - e.g. unhulled buckwheat. I recently bought hulled buckwheat and it had lots of tiny black critters in it.
Hi Ab. We would love to assist you with your orders. Our SQF level 2 mill has very strict cleaning and processing standards, which is where our bulk products are packaged. If you would be willing to connect with us, we'd like to find out what may have been in your hulled buckwheat. At times, the grain can have Vetch in them, which is very small and black. Vetch is a cover crop used in organic farming and some may slip through filters during the cleaning process. Without seeing pictures, it would be difficult to know for sure. Our customer care team can be reached at 971-200-8350.
There is nothing CLEARER than their own words -- From the drop coordinator...(?):
This email is going to everyone that had an order for today.
We have a few items missing:
1) A box for (-- --) I know it was there because I had it in my hand at one point tonight, and had set it on the plastic; but when she got there it was nowhere and it was just myself, (--), and (--) there then.
2) Another order is missing 10 bottles of Elke's Natural Gourmet Vitam-R, Nutritional Yeast Extract in case any happened to get in your repack box by chance.
3) Then we also have an order that is missing the following items from it:
• 1# of Azure Market Chili Powder, Medium
• 4 oz. Azure Market Organics Paprika Powder, Organic
• 44 oz. Trace minerals Magnesium Flakes
If anyone happens to have any of the above by mistake, please let me know ASAP.
I call the Company today, they said they are going to reimburse the money to my bank. Let see what happens!
Hi Eva. Drop Coordinators are customers who volunteer to host Azure deliveries in their communities. When mistakes happen, they do their very best to assist. It looks like there was a mix up at your drop today that the DC was attempting to track down in other drop members mistakenly picked up another customer's box and had a couple orders missing items that the DC was attempting to track down. We certainly don't like it when mistakes happen, but do appreciate that the Drop Coordinators do all they can to help us fix the errors when they happen. When an order mixup happens, we will be sure to take care of you and credit you for missing items. We are sorry that your order had some errors and are glad that the customer care team was able to refund you for the errors.
To make an order multiple times and not receive it is just a joke. One time our order was not even on the truck. I refuse to use this company any more. Terrible service.
Hi Raine. We're sorry you've been having trouble receiving certain products that you've ordered. Because customers can order 30 to 60 days in advance of an order shipping, products can go out of stock between the time the order is placed and the time the order is packed a week, two weeks, 30 days or 60 days later. We would love to have an opportunity to review your account and the your orders to understand why the products you ordered weren't available to ship and to share some tips for ordering with Azure. If you're willing to PM us your information, we would love to have a team member call you.
I have been ordering (to be shipped to drop site) for five months now. Two of those times they did not show up at the drop on the day it was scheduled. All the other three times they have been late. To this day, have not received more than half of what I order. And some items like Modesto Milling are $13 higher a bag than my tiny little feed store where I live.
Never receive any emails that the driver is late. Today we sat there for 2 hours and no one knew if or when the driver would show up. No emails from coordinator either. Finally someone called someone and we find out its arriving tomorrow instead.
Well folks, it takes me awhile to drive to the drop and costs me $12 round trip. And now I am supposed to go back tomorrow for a $36 order? Azure is a joke. You email them with a question and when they finally do answer, it isn't an honest answer... its PR talk.
And while I am at it. They drop the stuff at a vacant lot. If you can't get there for some reason, well guess what... when the driver leaves, someone is going to come along and take it. The coordinator should be there, and if something happens, the coordinator should take the stuff home. Its not like there is a lot of stuff delivered to our drop - it would all fit in a pickup truck. Nasty company, nasty way to run a business.
Hi Davilyn, we will private message you to get your account information and review the route your on. We are concerned by the information you've provided and would like to speak to the volunteer who coordinates your drop, as well as the driver we've contracted with to deliver your drop location.
The people who are in charge of this company must be absolutely crazy! Because of this, all the people they have hired must mostly be crazy too. Like, James, pointed out, the drivers do not wear masks, gloves or practice any type of social distancing. In fact, they are aggressively against this type of behavior. I was personally ridiculed by a driver named Kevin who has a beard for wearing a mask and wanting to socially distance from him. This guy is full of all kinds of jokes and a huge ego to go with it. Weird for a truck driver I thought. Kevin thought is was hilarious to put my remaining packages in the bushes on the other side of truck. Barbara is the fat huffy lady who's house the drop is at. She had young children running around, everyone without masks. Everyone closely interacting with the truck driver. It was a crazy scene to see. I had to say something and every time I did, I was told by Kevin to "Be Quiet!". This guy told me to be quiet like 20 times. I was told to go somewhere else. I was told to find a new drop site. Barbara, even had here son in his collage outfit come out and try to intimidate me while also making jeering remarks. It was really fun and I highly recommend going to one to see the madness for yourself.
Hi Chris,
The driver and the Drop Coordinator who manages the drop contacted us after this incident to let us know the nature of the situation. It's our understanding that the driver asked you to be quiet due to the extremely foul and antagonistic language being directed at the volunteer Drop Coordinator who had her young girls there helping. Our understanding from the Drop Coordinator is that she had asked everyone to stay in their cars while she and the driver unloaded the truck and that you had chosen not to do so.
Because Azure deliveries are set up by volunteers in a community, which have engaged us to delivery to them and the members of their drop, we provide guidelines, however, the volunteer is responsible for the coordination of the drop delivery. We have shared best practices for social distancing and masks, for Drop Coordinators to use during deliveries, however, we cannot force DC's or the members of drops to wear masks. It is up to the members of each drop to work together to create a safe environment that each member of the drop is comfortable with, being sensitive to the needs of those present and communicating respectfully to each other during deliveries.
As mentioned in a previous post, we legally cannot force our independent contracted carriers or employee drivers to wear masks. We do suggest that drivers wear masks, if possible, during delivery and ask that they be sensitive to the requests of customers picking up orders at a drop location.
They ship amazing quality items in amazing quantities. Our extended families have purchased from them for many years. They fix any mistakes best as possible.
Made an order in February, bags of grains and beans and stuff. Great price great quality. Gonna make it regular think to add to storage, they were also very kind.
So this company has the oddest and most difficult practice ever. So if you get drop shipped you need to send multiple employees to unload a whole truck of grain. So that's 40-60 a hr to pay employees to unload everyone else's shipment. Most ridiculous thing ever. That's just the beginning, they won't even process your order for a week.if you expecting product in a timely manner this is not the company for you. Then after they finally run your card it's another 3-5 days processing more before it gets shipped. Now since they don't run your card during purchase you have no idea the cost because it changes for shipping depending on who you talk to. So when they finally get around to processing you never know what your charged. I have not even received the order yet because they don't reach out and tell you that it takes days for them to move. So if your expecting to just pay and have product shipped for arrival on a certain date it's not going to happen. So I'm having to delay my customers another week because of this. As for quality of the product I can't say because it's all a week behind because of them. So it could be ground properly or a mess, I cannot say yet. I can say I will never order through this company again.
My experience with Azure was baffling. I was looking for organic grains because they're good for the health of humans and the planet - two things that are very important to me. From the claims on their website, it would seem Azure's practices align with those values, but the reality was very different. During the height of covid, I saw unmasked drivers interacting closely with the unmasked drop coordinator. The driver was literally going from city to city, state to state, making dozens of drops every day - without masking or social distancing. What in the world?! Then I received a shipment of hard red wheat with lots of unfamiliar contaminants. There were many dark, pointy balls, as well as some green spirals. My internet searching led to nothing conclusive, so I emailed some photos with my concern to Azure. Over the course of many emails back and forth, the same employee told me that they were chaff (clearly not, as I know what chaff is), that they were seeds from cover crops and were safe to eat (when I looked up the crops she named, I learned that they're linked to severe symptoms and death in animals and humans), and that they're common (also not correct, as I've been grinding my own wheat for about fifteen years and haven't seen these contaminants before). It was insulting. They never apologized, recalled the wheat, offered a refund, or sent me clean wheat, even though I asked for those things. In the end, my family and I had to hand-sort 50 pounds of wheat to be able to use it. That was my last order with Azure.
My first time attempting to order from Azure Standard. I ordered some products that were in stock at the time of my order - their web site indicated there were many dozens of the items available and I only ordered 4. I waited several weeks for my order to ship on their next truck to my location, but when it came time to ship my order, the items were no longer in stock and did not ship.
I spoke with customer service and they indicated that placing an order doesn't actually hold any product. You can place all the orders you want, but nothing is held for you and the items are freely available for other people to buy. If other people's orders ship before yours and the items you ordered go out of stock, you're out of luck. The next truck to my location is now 28 days away, so even if I place another order, it's a roll of the dice whether it will actually be fulfilled. The only way to find out is to place the order, wait and hope for the best.
This is a really poor way to run a business. I waited weeks for products I could have bought elsewhere, only to be told the items were no longer in stock and weren't going to ship to me. Unfortunately I won't be attempting to do business with this company ever again.
I ordered three things, two of which were in stock the day the truck went out, but they told me they weren't. So no food got sent to me. What a disaster! Don't bother...
Hi Liz. If you could PM us your account information, we'd like to look into what may have happened.
First time with Azure. Heard good things about them from YouTube. Thought it was a good and trustworthy company. But beware. I got a confirmation email after I placed a substantial order for a price of a certain amount. This is what most reputable online companies do. But when I got the bill it was about $150 higher than my confirmation email. There were 4 products in my order that were not in the confirmation email. Once I got the order delivered, I called them. They claim that I had ordered it. Never got a confirmation that I had ordered these. I would have cancelled items because I had not wanted to spend so much money. So there is no way of knowing how much you are going to get charged, because you never get a correct confirmation email. Most other companies will send you an email when you buy items. But not this company. They said that is how their system works, they just add items to your bill without giving you a confirmation email so that you can cancel or make changes. For me, I would like to know what my charges are, so that I can make sure I have funds to pay for them. I am a bit angry at this company.
Hi Valsa. It sounds like the team member you spoke with may not have fully shared how the ordering system works. We never add items to a customer's order that they didn't order. When you initially place your order, you will receive an order confirmation letting you know we received your order. Because you ordered to a drop location, you have the ability to add and remove items from your order up until your ordering cutoff date closes and the order is locked. Because many customers adjust their orders multiple times before the cutoff closes, we don't send an order confirmation email every time the customer modifies their order. If we did send a confirmation every time a change was made to your order, you would have received four emails for the four additional products added to the order. Imagine if you made 50 changes. In that case, you would receive 50 emails to confirm each change. You are able to see the change in your invoice as you add and subtract products from your order and can log into your account to review your order to ensure it's exactly what you want, before your order cutoff closes.
I am shocked at all the negative reviews! These reviews are largely from first-time customers who have little understanding of how Azure Standard works, from what I can see. It is not Amazon (thank God)! It helps to think of your order on the website as a shopping list. You can add items to the order, and remove them all month long. The order is only finalized on your checkout date. At that time the warehouse takes your list and begins to pick the order. If the items on your order aren't there, you don't get them. Yes, you will often not receive a couple items on your list, but do you become furious at the grocery store manager when they are out of a certain item for a couple weeks? No, that would be insane! Azure has amazing products and about the best customer service I have encountered. If you are a want high quality well priced goods from a family company, are a reasonable person, and are able to plan ahead, then Azure is a great choice. If not, then its probably not for you.
PS the plant starts they sell are beautiful, and arrive in perfect condition.
Hi Nathan. We are thrilled to hear that the plant starts arrived in great condition. We wish you a bountiful harvest.
I helped my elderly mother with an order and pickup. I would absolutely never do it again! We ordered online and had to wait a month to meet in a weird parking lot miles away and at a different business than all the paperwork told us. Why we didn't shop local and support local business, I wonderered why but mom had done this before. Only reason she knew of the different location and parking lot than the paperwork suggested. So drove hours out of the way for bags of chicken feed which never made it on the truck and wound up with 12 chocolate bars that we could've got at any store locally. Wasted many hours of our time waiting over 28 days only to be disappointed our order was not filled on the truck. We had to wait for a specific date and time to meet in this lot that was miles away from the suggested spot on all the paperwork. Only to be disappointed. Later found out we can get the same thing at local feed store or delivered to our door for cheaper by Amazon. Don't waste your time with Azure! That's all it turned out to be.
Hi Isaiah. Your mother is part of a community drop system that was established by a local resident in your community. These volunteers engage Azure to come to their communities and choose the delivery location for their drop members to pick up orders. Some of the volunteer coordinators will also make arrangements to hold onto orders for drop members who need assistance and meet them later with their order.
We do have a very unique ordering and fulfillment system. As a distributor, we sell to businesses, which is why our ordering and fulfillment system is set up this way. Back in 1999 we opened our distributorship to individuals for delivery to community drop points and through the mail, because we wanted customers to have the ability to purchase direct.
Customers who are connected to a community drop point have weekly, bi-weekly or monthly cutoffs, depending on how far their drop point is from Oregon, and deliveries to follow those cutoffs. When customers join a community drop point, they are given the ordering cycle information including when their order cutoff is and the estimated day and time of delivery. Because orders can be modified until the order cutoff closes, it would be impossible to reserve products as we would have to remove and add items from stock every time a customer modified their order.
We do our best to fulfill our customer's orders in full, however, we are unable to guarantee that the products ordered will be available at the time we pack the order. This is why customers are asked to review what has shipped in their order shipping confirmation, so they can see what was able to be shipped for pickup. This is also why we don't charge customers for their orders until we have fully packed the order and know what is being fulfilled.
We understand that our fulfillment and delivery model isn't a fit for everyone. If you'd like to learn more about how our distributorship works, please PM us your info and we'll have a team member connect with you.
These guys have 2 major issues to fix.
#1 inventory control is a problem- they often times show items 'in stock' but when it comes time to ship- you get the notice that 'the item you ordered is out of stock and will not be available at the time of shipping". This is probably because they do not actually set aside your item when you add it to your cart, they wait until they actually start prepping the order for shipping. So really there is no point in 'placing an order' early-- you really have to just log in right before the cutoff time to find out what 'may' be in stock - even then there are no guarantees because you have no idea of knowing how many people already have the item in their cart ahead of you.- so when they actually start packing your order the item may then be unavailable. (I think the management of Azure Standard is in over their head when it comes to inventory control / management- these kinds of issues are pretty easy to solve with appropriate controls- just seems like they have not got their yet).
#2 is they change delivery times on you. They say one thing. Then when it comes time to ship- they say 'oops our delivery estimates are wrong - the order you expected on Wed at 8:00PM will now be coming Friday at 11:30 AM (not very good if you work full-time and have to suddenly adjust your schedule to try to figure out how to go pick up an order in the middle of the day).
I belong to an organic co-op which purchases from Azure Standard. The biggest problem I have is I never get the food I order. We are talking about a grocery company that never has food in stock. I don't know how they stay in business. Adding to the never in stock food issue is the convoluted ordering system that when you place your order the food isn't reserved for you as someone earlier on the route can order at a later date and they get your food. Let's take this month's order for example. I purchased four items total $111.29. A case of frozen green beans, 25 lbs flour, 25 lbs beans, and 5 lbs flour. My actual order total is $6.33. Everything else I ordered was sold out by the time my stop was processed. It doesn't matter that my order was placed two weeks ago my food wasn't reserved for me even after I checked out. I've been ordering the same case of frozen green beans since October 2019 and I still don't have it. I almost got it this month because 20 came into stock but sold out in 36 hours before my stop came up on the rotation. I admit defeat. They have no idea how to run a business and I'm tired of the stress and frustration of never receiving my order. This is the most disorganized, inefficiently run, disgraceful company that I've ever had the displeasure as a customer to do business.
Hi Sandy, we're sorry you haven't been able to get some of the items you've ordered. Our ordering and fulfillment system is designed to prevent us from sending spoiled or expired products to our customers. Because customers can order weeks and even months in advance, holding produce, dairy and even dried goods for that length of time would mean a customer would potentially receive spoiled or expired products when their order is fulfilled. If you would be willing to PM us your account information, we would appreciate having the opportunity to review your account with you.
We ordered a product that has changed ingredients since our last order. We called to return the item and have received the run around. Azure has changed the product to include CANOLA OIL which is HIGHLY inflammatory. I was told by CUSTOMER SERVICE after waiting on hold that it would be DAYS before a shipping label could be created. HA- DAYS? What kind of operation is this? DAYS to return an item?
Hi DP. The granola your referencing is manufactured by another supplier and is repackaged under the Azure brand. If you could tell us which granola your referencing, we will contact the supplier regarding the ingredient change. Usually a return label takes 24 hours to issue. We're sorry if you were told differently. We would be happy to issue a return label, if you could please contact our team at 971-200-8351 or email us at info@azurestandard.com. Thank you.
Overview
Azure Standard has a rating of 1.7 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azure Standard most frequently mention customer service, drop coordinator and store credit. Azure Standard ranks 193rd among Organic Food sites.
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Terry, Could you please PM us your account number? We want to find out which representative you spoke with, as we would like to provide additional training to this team member and have a manager give you a call to correct the matter. We are sorry we didn't provide a better experience for you.