Azure Standard

After finding out my order would arrive at my drop site early morning, making it very difficult for me to escape work, I called azure and asked if I can change my drop to a location where I would be able to pick it up in the evening. I was told it was fine and given the address of the new drop. The morning of the drop, I receive a text from the coordinator at my original drop saying the truck driver tried to leave my order there but she reminded him I changed my drop so he placed my order back in the truck. Then that evening I get to the new drop and am told that my order is not there. I then texted, called and emailed all the coordinators of every single drop in between my original drop and the drop I changed to in order to see if my order was dropped off by mistake. But my order was never found. It just disappeared. Then customer service instead of saying they would ship a new order directly to my address at a discount, as a courtesy for losing my order, says that either I have to pay the full cost of that shipment to my house (which is a lot more than having it shipped to a drop) or wait another month when there would be another drop near my house. This was going to be my first order but after this, I don't plan to order anything from a company that doesn't value their customers.

I'm still not sure how I can have something in my cart NOT OUT OF STOCK and by the time the order comes its out of stock. I get it when its out of stock before you add it but seriously after you add it secured with a credit card and it goes out of stock. SO FRUSTRATING

On 04/01/2020, I placed an order for organic bread flour (25 lbs) and raisins (5 lbs) - both in stock at time of purchase. Soon thereafter, I placed an additional order for mostly fresh produce. I was told orders would take up to 7-10 days to ship. Fine. Emailed/phoned customer service numerous times after waiting over 2 weeks for 1st order to ship. Emails indicated a 2 week delay in shipping. Customer Service told me wait times were way longer than 2 weeks. I asked for 2nd order to be canceled and provided Order # in an email. Customer Service - same person - canceled my 1st order instead! Emailed/called Customer Service to resolve issue and was first ignored until I managed to speak to another person, who promised my 1st order would be reinstated and expedited. The CS worker who mistakenly canceled my 1st order, contacted me to say my shipping/delivery would also be waived for 1st order reference the "misunderstanding." Result: Still no order; only bread flour on order (missing the raisins); and I'm being charged for shipping (credit applies on "future" shipment). Total nonsense. Totally inept. Total lack of integrity. I will not purchase from this company again, not will I recommend them. Awful customer service.

Like many others here, you order a product, but probably because you aren't a regular customer or ordering large amounts, they overbook, then cancel your order at the last minute. So now you've wasted your time thinking you were getting your order, and haven't been able for the three weeks you've been waiting to find alternative product. They also cancel ON THE DAY YOUR ORDER WAS SUPPOSED TO SHIP, so they drag it out to the last minute. This place is not worth the headache.

The people at Azure are nice folks and they ship organic food to customers throughout the country, which we cannot easily find locally.

But their inventory management and order fulfillment are frustrating and do not meet the professional standards we are used to, in today's internet driven world.

Once a month you meet like-minded people at the Azure truck drop-off, and share their frustration about items missing from their orders.

It seems, their online ordering works opposite to every other merchant on the internet.
You can select items weeks in advance of the monthly shipping date (e.g. Dry goods with long shelf life, not perishable), the user interface shows hundreds or thousands in stock so you check out and complete the order, and receive an order confirmation. But the items you bought are not marked as ‘sold' and reserved for you or ‘taken off the shelf', as you would expect. Instead, other customers can buy them in the following weeks before your shipment is sent, and you get - nothing.

This is frustrating. You ordering early to make sure you can plan in advance, is meaningless with Azure. Likewise, getting an order confirmation from Azure is meaningless.
They write: "Please note: This confirmation is not a guarantee that all items will be available for shipping"
The only thing you know is, that Azure confirms you would like to buy certain goods and if no one else takes them in the next weeks, they may ship it to you, or not… surprise!

Elsewhere in the world, inventory management and order fulfillment are done by warehouse software automatically. All you need to do is enter the correct amount of goods received from your supply chain, the software will deduct every item sold from the available inventory and shows to customers, when the items are out of stock.
Other organic retail businesses work like that.
I was enthusiastic about Azure when I first heard about the company, I had been looking for a source for organic grains etc.

It is just frustrating that they are so unreliable.

First, apparently They charged me for things in my cart I never pressed "check out" for?! Then they kept changing their pickup date for the original things I had intentionally ordered (even the week of "pickup" they were changing it) and my husband and I couldn't figure out how we were going to pick it up with his job and renting a Uhaul. Then, we figured out they put me on the wrong email list THIS WHOLE TIME, and I didn't find that out until the DAY BEFORE my real pick up date. My real rep is not answering her phone and I'm stuck here wondering how the hell I'm going to get my food since I can't pay an arm and a leg for shipping to my house and apparently no one can help me. Do they even do refunds? Have I suddenly lost hundred of dollars? Did they ship my whole order? I have a company to run and animals to feed, and this is a joke. I don't have hundreds of dollars lying around to spent on a flimsy company that offers no guarantee of pickup. This has been the most horrible company to work with.

I placed my first order with Azure Standard on July 21st and was supposed to pick up my order on July 29th. They had truck problems so the pick up was pushed to July 31st. There were more truck problems so the delivery was pushed to August 5. I was notified of this change around 6:30 the night before and the pick up was to be at 9 AM. An hour later, a new email stated there were more truck problems and the pick up date/time was unknown. Again. At 10:10 AM the next morning (August 5th), I received an email that pick up would be at 11AM. It's 40 minutes away from my home and I had to take off work last minute to go pick it all up. After talking to the truck driver and being told that was not normal for Azure Standard, I was ready to give them another chance, but then I noticed I was missing 2 orders of graham crackers (`19.48 each so $38.82 total) as well as the whole milk powder I ordered ($70.17). I was charged and did not receive the product. I emailed them on August 5th (the day of the pick up) and again on August 10th and have not received any response. I filled out a customer survey for Trust Pilot (August 15th) of which they responded to within a few hours and basically said someone would get to me when they got to me (in so many words). It is now August 31st and I still have not heard about or received any refund for my missing items.

After back and forth with CS, I got a store credit for bad item + shipping. Thanks to Azure for stepping up.

I ordered a lot from Azure Standard the past couple years, suffering disrespectful behavior by the drop coordinator in my area. She constantly communicated in such a way that customers frequently ended up waiting for 30 minutes for the truck (sitting in our cars), or she would suddenly say the truck was early and expect everyone to get to the drop site early. The last time she did that, I was busy with guests and didn't see her text. As I got in my car to leave for the drop, she called and said she had left my $400 of groceries in a pile on the ground at the drop site. It was nearly 100 degrees and my order included a lot of expensive ice cream pints and other frozen goods. When I got there 10 minutes later (5 minutes after the designated drop time), I found my groceries sitting in a pile on the hot asphalt in the parking lot, the ice creams all melted. Everything about this was against Azure's rules. If she had not taken my order off the truck, the truck would have stayed until 15 minutes after the designated drop time instead of leaving early. I would have got my groceries in fine condition. When I complained to customer service, they refunded me for the ice creams and they told the drop coordinator not to do those things in the future. I thought they should have replaced her as drop coordinator but they said that drop coordinators "own the drop" and there was nothing they could do. I choose not to give my business to companies that allow and implicitly condone this kind of abuse. On top of that, Azure would constantly be out of things that I had already ordered and paid for. It was crazy making in general and I cannot recommend them at all. If I could give zero stars I would.

This company is going down hill fast, save yourself the headache and buy food elsewhere! I've been a customer of Azure for years. They claim to sell food, but fail to keep items in stock, and do not pay their vendors, so they are put on "credit hold" and cannot buy inventory. Two years ago, the owner actually begged the customers to invest in this company so he could afford to buy products to sell to us.

All of 2019 was terrible. You order from what is listed as in stock on their website, and you will be lucky to get 50% of your order shipped. They oversell the inventory they have, and you never know what will ship until the truck is packed and you are billed. There is no way to stop an order if Azure cannot fill it in full.

Azure shows no regard for their customers' time, nor how long they will have to drive to pick up these partially filled orders. After you make your purchase, you may receive an email that they are delivering on a different day than what was stated when you ordered. Last week, they first changed the delivery date, then the day before our evening delivery, they send out an email in the middle of the night saying your delivery is now coming "sometime" in the morning not evening. They expect us to be available at their whim, to keep changing our schedule to meet their truck. I was actually told that "they do not guarantee when their trucks will arrive." "When the truck will arrive" to Azure means what day, week or time the truck with your order will arrive. If you cannot pick up your items because they keep changing the date and time of delivery, you have to jump through hoops with Azure to get your money back. Not a store credit, but your credit card refunded. They also try to make you pay a 10% restocking fee for their total incompentence. I had to threaten a credit card dispute to get all of my money back. Also, if you look at their facebook page, they have taken down the reviews --- they are trying to deceive new customers by suppressing honest negative information. I have no idea how such an incompetent company says in business.

I had been going to a drop that was about 40 minutes away. I found one closer by about 10 minutes. I was excited about this so I added the closer drop to my account. Little did I know that attempting to move to another drop would cause me to miss out on my shipment for an entire month. Apparently the drop didn't reach the minimum for there to be a delivery. When I signed up for the drop, there was no notification that drop did not always meet the minimum order. I received an email about the fact that the drop was not going to be scheduled, but since I had prior obligations, I didn't receive the email till several hours later. In which time I had recieved another email, stating that my order had been cancelled for the month. The email telling me it was cancelled arrived at 9:38 pm ET. I didn't see it till around 10 pm. I logged onto azure standard and clicked the contact us button. I clicked the link that said customer support form, but the page would not open. So I called, the time was 10:18 pm. No one answered so I left a message, with a phone number that I could be reached at. It is now the next day after 2 pm et. I have not received a call back, my order was not switched to the other drop that I had been using, like I had asked in the message I left, and I have not been contacted at all.
The two times I have been able to order did not exactly go smoothly. With both orders, I was given a date, day, and time to pick up my order. With both orders the day was changed at least once.
Which meant I had to scramble to shuffle my schedule to be able to get the products I had ordered. Especially since they do not refund any money as a general policy. As if that wasn't bad enough, I was told that I was expected to give the driver 15 minutes beyond the scheduled time to account for traffic etc. Neither one of the drops that I have been to did the driver arrive within this 15 minute window. The first order the driver was about 25 minutes late. The second order, the driver was closer to an hour late. He was discourteous, and almost left before offloading all the goods for the drop. He was getting his truck organized to take off when enough people complained about not receiving goods. He finally looked again and discovered an entire pallet that he had put with items from another drop.
Why is it that I am expected to be patient and flexible with azure standard. But I do not get the same in return. A response to my would have been a good start. It would have been great if I would have been able to get my order switched to the other drop.
One of the things that angers me the most is I have told some of my students about ordering through azure standard. Now I will be telling them that if they order, they do so at their own risk.

Ordered glass jars and several arrived broken — total mess and safety hazard. Another time, received the wrong bulk item and had to drive quite a distance to swap with another customer myself. Support was no help and store credit doesn't fix wasted time and money. Also got expired ghee and was told it was too late to report. I expected better. Won't be shopping here again.